Experience

Central Penn College

• United States
• Higher Education
• 100 - 200 Employee

• Assistant Director Of Financial Aid

  • 2020 - Present

• Financial Aid Counselor

  • Jan 2016 - 2020

  • Assist students with the financial aid process from the start of their time with the college up until they graduate. • Responsible for manually processing and packaging financial aid for all active students. • Review student accounts and conduct follow-up when necessary to resolve any issues that may result in delays with financial aid disbursement.• Provide excellent customer service to all students, families of students and colleagues. • Maintain and track a variety of data for the purpose of measuring student enrollment, efficiency of processes, etc. • Monitor and ensure policy compliance in accordance with Central Penn College, State, and Federal rules and regulations.



Strayer University

• United States
• Higher Education
• 700 & Above Employee

• Specialist, Student Financial Services

  • Mar 2014 - Dec 2015

  • Assist students with the financial aid process from the start of their time with the University up • until the graduate. • Review student accounts and conduct follow-up when necessary to resolve any issues that may result in delays with financial aid disbursement. • Review and enter third party contract authorization documentation for accurate billing purposes. resolve issues which could result in disbursement delays. • Process student payments and assist with the daily reconciliation process. • Assist with new and continuing student registrations in compliance with established University policy. • Monitors and ensure policy compliance in accordance with Strayer University, State, and Federal rules and regulations.



Saint Joseph's University

• United States
• Higher Education
• 700 & Above Employee

• Operations Coordinator, Student Records & Financial Services

  • Nov 2012 - Mar 2014

  • Responsible for accurate daily processing of cashiering session reconciliation.• Perform data entry for all units within Student Records and Financial Services including but not limited to registration, payments to studentaccounts, grade entries and other data entry as required.• Monitor and process all requests including but not limited to, transcripts, information changes, major changes, enrollment verification,employer deferrals and tuition reimbursements.• Adhere to university policies and FERPA guidelines regarding billing, financial assistance, and student records.

• Office Assistant, Student Records & Financial Services

  • Aug 2012 - Nov 2012

  • Support the operations team in their daily functions.• Process all transcript requests on a daily basis in a timely manner.• Scan and index all documents that come through our office daily to ensure student records and data are current and accurate.• Serve as a customer service liaison between multiple offices within the Student Records and Financial Services department.