Experience

LEAD Technologies, Inc (LEADTOOLS)

• United States
• Software Development
• 1 - 100 Employee

• Programmer

  • Nov 2021 - Present

• Support Developer

  • Nov 2020 - Nov 2021



Microsoft

• Support Engineer

  • Mar 2020 - Nov 2020



Caliber Public Safety

• United States
• Public Safety
• 100 - 200 Employee

• Junior Software Engineer (Intern)

  • May 2018 - Jan 2020

  Work-Based Learning Internship via Forsyth Tech Work-Based Learning Internship via Forsyth Tech



Team Robot

• Computer Games
• 1 - 100 Employee

• Data Analyst

  • Jul 2016 - Aug 2016

  Aided in the setup and troubleshooting of logic system for simulating character performance in World of Warcraft. Aided in the setup and troubleshooting of logic system for simulating character performance in World of Warcraft.



United Guaranty Corporation

• Insurance
• 200 - 300 Employee

• Data Analyst

  • Mar 2016 - Jul 2016

  Timely and Accurate entry of data corresponding to client mortgage insurance documents. Timely and Accurate entry of data corresponding to client mortgage insurance documents.



GreenWave Commissions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Analyst

  • Feb 2015 - Aug 2015

  Aided in the setup and entry of data into the in house program for management of client’s commissions.Performed research on prospected software for use by the company.Performed additional duties as assigned. Aided in the setup and entry of data into the in house program for management of client’s commissions.Performed research on prospected software for use by the company.Performed additional duties as assigned.



VALIC

• Financial Services
• 500 - 600 Employee

• Client Service Representative

  • Jan 2011 - Jul 2014

  Mutual Fund Corrections DepartmentProcessed Deposit Adjustments, Journal Voucher Entries, Wire Transfer Requests, and Reporting and Clearing outstanding General Ledger Entries.Review, determine best course of action, and process correction requests from Clients, Groups, and Internal Sources on both Individual and Group Level.Created Advanced Excel Spreadsheets utilizing VBA to aide in the performance and accuracy of job functions in various departments.

• Client Service Representative

  • May 2007 - Dec 2010

  Distributions DepartmentProcess and Quality Review retirement disbursement to clients according to legal and individual plan restrictions.Process overnight requests through UPS as needed



Express Employment International

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Associate

  • Feb 2007 - May 2007

  Temp assigned to VALICDistributions DepartmentProcess retirement disbursement to clients according to legal and individual plan restrictions.Process overnight requests through UPS as needed Temp assigned to VALICDistributions DepartmentProcess retirement disbursement to clients according to legal and individual plan restrictions.Process overnight requests through UPS as needed



Planned Parenthood of West Texas, Inc.

• CIS/Billing Clerk

  • Dec 2003 - Dec 2006

  Computer/Network Installation, Maintenance, Troubleshooting, and AdministrationResearch products, software, and equipment for purchase and use.Designed and implemented new techniques to improve productivityMedical Billing – Processed Patient bills for accurate charges to them in a timely manorProcessed Statement on accounts that owed money to the organization.Participate in Quality Review over Billing Error, Patient Statement Flow, and Computer Maintenance Report Call Center – Received patient call-ins regarding information needed in reference to Hours of Operation, Cost of Services, Appointment setup/changes/cancellations, or redirects to requested people or other organizations.