Reference Librarian

• Feb 2020 - Present

Senior Operations Manager

• May 2017 - Mar 2018

SocialChorus is the leading workforce communications platform that transforms how workers and organizations connect every day. With SocialChorus, organizations are able to connect and align their teams, power organizational initiatives and measure the business outcomes. Designed for every worker from head office to the front line, our solution enables the Fortune 100 and leading brands like Ford, Hilton, Abbott and J.Crew to deliver on the promise of a more informed, connected and supported workforce. For more information please visit socialchorus.com Show less

Operations Manager

• May 2016 - May 2017

Librarian, Archivist, and Gallery Assistant

• 2015 - 2016

• Support and manage the schedules of the gallery and its 7 staff members, including gallery owners • Various operations and administrative duties: coordinate and manage deliveries, pick-ups; track shipments; prepare materials for art fairs, exhibitions, and mailings; maintain office supplies • Conduct research for gallery staff and clients • Manage gallery website and Instagram account • Arrange all gallery travel, off-site itineraries, and agendas • Update client and inventory databases • Proofread press releases and sales commentaries Show less

Account Manager | Sales Operations

• 2014 - 2015

• The first account manager hired to help jump-start the account management/customer success team. • Help develop the account manager role, tools, and success metrics. • Own the onboarding and implementation process of new clients (property management companies). • Develop and maintain great relationships with clients. • Work closely with sales reps and renter specialists to ensure that they’re equipped with accurate data and property information. • Clients include: Landmark Apartment Trust, Equity Residential, Alliance Residential, FPI, AMC, Aimco, ConAm, UDR, Village Green, JRK, Morgan Properties, Compass Rock, Gables, Weidner, Camden, RAM Show less

Reference Librarian

• 2014 - 2015

• Helping patrons find books and other materials • Keep current on library's collection of reference and non-reference materials • Readers advisory • Helping patrons find books and other materials • Keep current on library's collection of reference and non-reference materials • Readers advisory

Marketing Account Manager - Brand Partnerships/Customer Success

• 2013 - 2014

• Manage branded and content partner accounts such as Marvel, Hallmark, Getty, Corbis, etc. • Create marketing plans to drive growth and customer engagement • Coordinate store launches for new partner stores • Analyze partner data/trends to optimize partner content and tags • Create weekly, monthly, quarterly reports • Assist in forecasting, budgeting and tracking of revenue and costs • Work with business development and creative teams to add new strategic accounts as opportunities arise • *Not a sales role* Show less

Library Assistant

• 2012 - 2013

Assists library users with locating information resources and checking out circulating materials; assists users with basic computer, printer, facsimile and photocopier needs. Answers telephone at information desk; responds to routine information requests and refers other questions to librarian. Maintains circulation records, places holds; re-shelves books, journals, and multi-media items; orders cataloging records and processes new items; performs annual inventory of library collections; processes donations; and repairs books as needed. Fills document delivery and inter-library loan requests. Maintains records on volume of library activities and performs other library-related duties as required. Show less

Graduate Research Assistant

• 2012 - 2012

Assisting two professors with their post-doctoral research projects in the areas of ethnomusicology and sociology. Obtaining research materials; accessing and searching various databases; documenting search methodology; and conducting reference interviews. Dr. Joshua Duchan's research has ultimately come together in the biography, "Billy Joel: America's Piano Man", released June 16, 2017. My research is included in this publication. Assisting two professors with their post-doctoral research projects in the areas of ethnomusicology and sociology. Obtaining research materials; accessing and searching various databases; documenting search methodology; and conducting reference interviews. Dr. Joshua Duchan's research has ultimately come together in the biography, "Billy Joel: America's Piano Man", released June 16, 2017. My research is included in this publication.