Experience

Warner Pacific University

• United States
• Higher Education
• 100 - 200 Employee

• Admission Counselor

  • Sep 2019 - Present

  WARNER PACIFIC UNIVERSITY'S MISSION: Warner Pacific is a Christ-centered, urban, Liberal Arts University dedicated to providing students from diverse backgrounds with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.PRIMARY JOB FUNCTIONS:● Develop and implement recruitment strategies for the assigned programs to generate inquiries, applications and commitments that lead to achieving enrollment goals.● Exercise discretion and independent judgment regarding recruitment strategies for assigned programs, student contacts, and student relationship development.● Coordinate and evaluate admissions events and strategies including program effectiveness, assess outcomes, determine cost analyses, and develop improved programming to achieve enrollment goals.● Organize and execute daily, weekly and long-term activity for appointments, interviews, enrollments and follow up with students.● Present school with intent to recruit at local events such as corporate partnership meetings, education fairs and other community activities to generate interest in the University.● Advise students of admission requirements, transfer guidelines, financial aid, etc.



Norco, Inc.

• United States
• Retail
• 400 - 500 Employee

• Validation Specialist

  • Feb 2018 - Sep 2019

  Ability to Explain in detail complex insurance compliance to patient's in a manner in which they are able to understand. Handles 400+ accounts monthly to assist in verifying, processing, and researching patient claims for government, private, and specialty insurance. Submits timely authorizations for insurance payment, obtain medical records, valid insurance, and comply with all federal and state payer regulatory policies regarding claim processing to ensure accurate and timely submission of new claims and claims delayed due to errors. Ability to maintain client/patient confidentiality and discard classified information safely. In addition, I successfully adhere to all established procedures, policies, and federal guidelines with integrity and strong ethics.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Inbound Sales Representative

  • 2013 - Feb 2018

  Within my role at Comcast, I assisted customers with making an informed decision about what products will suit their needs based on having an open conversation about what they desire. Through this interviewing process it is important that I identify and fill their needs based on what I discover during my conversation. I'm responsible for up selling and cross selling products to our customers, while overcoming objections and coming up with suitable resolutions for our customers. My role also entails being detailed orientated; allowing proper order entry and adequate information relayed to the customer. I am also responsible for taking and processing payments over the phone and setting proper expectations with our existing and prospective customers.



AIU Online

• Higher Education
• 200 - 300 Employee

• Admissions Advisor

  • Sep 2012 - Sep 2013

  *My active role as an Admissions Advisor is to help assist, provide valuable/ accurate resources, and empower individuals to make the enrollment process a breeze. I'm responsible for adhering to a strict daily schedule. Multi-tasking is a must. I serve as an integral part of a productive team, where I am held accountable to meet personal goals, as well as team metrics. My ability to deliver productivity through the effective use of time management and a strong commitment to results is vital. I have developed the value of identifying future opportunities to grow business through appointment setting, thorough interviewing, follow ups, and inbound calls. My strong commitment to teamwork through the relationship building, reliability, and collaboration to impact business on a daily basis has enhanced my productivity tremendously.



Nordstrom

• United States
• Retail
• 700 & Above Employee

• Sales Representative

  • Mar 2010 - Sep 2012

  *I was able to acquire wonderful and tactful communication and listening skills through the engagement with customers by answering their questions, concerns, and handling complaints. I developed the strong ability to successfully prioritize multiple tasks within a fast paced environment. I acted as a point of contact for fashion and styling advice where I provided honest and confident feedback to customers. I acquired successful skills that allowed me to market new accounts and rewards to potential customers as a means of building customer relationships. I also set and achieved personal sales goals while supporting the the goals of the team and store. I was able to help train and share my knowledge with new team members; I was actively sought as a leader and a problem solver within my women's team!



Advanced Military Technology

• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Account Manager

  • Feb 2008 - Jul 2008

  *I was assigned a specific division for my team. I was responsible for finding new accounts and maintaining old ones. I was solely responsible for setting up accounts and maintaining a strong relationship and networking system with all my clients. I also partook in research and analysis to make strong bids and quotes to potential clients. From time to time I participated in trade shows where I demonstrated product knowledge, developed networking contacts, and acquired referrals to impact business sales. I developed strong follow up and follow through skills. Being detailed oriented and productive was key to impact business on a daily basis. Here I developed strong organizational skills, professionalism, being analytical and capable of overcoming obstacles.



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Agent

  • May 2006 - Dec 2007

  *I played a vital role as a team member of the Front Office team. I was responsible for: maintaining and promoting hospitality with high standards at all times through welcoming and serving guests in a courteous, efficient and friendly manner; both face-to-face and on the phone. I demonstrated excellent computer skills, listening and communication skills, accurately handling cash and charges, as well as being able to problem solve and handle costumer complaints in a friendly and timely manner. My strong desire to ensure that each and every hotel guest had a wonderful stay was essential and was delivered through my strong values of ethics, integrity, taking ownership, being a leader, a team player, acting with urgency and upholding high professionalism, and continuing to be productive and adaptable to change.