Experience

Grand Hyatt Tampa Bay

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Nov 2022 - Present

  Tampa, Florida, United States



Hyatt Regency Savannah

• United States
• Hospitality
• 1 - 100 Employee

• Sales Manager

  • Jul 2021 - Oct 2022

  Savannah, Georgia, United States



Richdale Apartments

• United States
• Real Estate
• 100 - 200 Employee

• General Manager

  • Sep 2020 - Jun 2021

  Houston, Texas, United States Aggressively leased apartments. Ensures all marketing calls are returned by leasing team in a timely manner. Design ads and marketing programs for submission to corporate office design department. Final analysis of closing ratios of leasing team. Submits and reviews all assigned paperwork accurately and in a timely manner and forwards to necessary party for processing. Possesses knowledge of the property's demographics and that of the nearby competition. Initiates and directs the improvements… Show more Aggressively leased apartments. Ensures all marketing calls are returned by leasing team in a timely manner. Design ads and marketing programs for submission to corporate office design department. Final analysis of closing ratios of leasing team. Submits and reviews all assigned paperwork accurately and in a timely manner and forwards to necessary party for processing. Possesses knowledge of the property's demographics and that of the nearby competition. Initiates and directs the improvements for curb appeal and marketability. Monitors time sub-contractors spend on property. Finds, seeks and solicits vendors to bid capital projects. Chief liaison with the corporate office for occupancy requirements. Directs activity of all on site personnel. Makes independent judgment for assessing and charging moveouts for repairs and damages. Developed daily, weekly, monthly marketing plan for multi million dollar property. Show less



Omni Houston Hotel

• United States
• Hospitality
• 1 - 100 Employee

• Express Sales Manager

  • Jun 2019 - Mar 2020

  Houston, Texas Area My duties while at Omni Houston Hotel included: Growing client bases via sales calls Providing personalized tours Networking and market research Customer service and relationship building Serviced groups, maintained weekly resumes and BEOs for incoming groups Participation in weekly revenue strategy meetings.



Best Western PLUS University Inn

• Higher Education
• 1 - 100 Employee

• Sales Manager

  • Jul 2018 - Jun 2019

  Clemson, South Carolina At Best Western I was responsible for: Establishing client bases through direct and indirect sales Customer service and relationship building Assisting clients through all aspects of the sales and catering process Conducting site tours, negotiate lodging and meeting room rentals Management of event planning for client satisfaction Organizing and leading weekly BEO meetings



Sonesta Hotels

• United States
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Dec 2016 - Jul 2018

  Hilton Head Island, South Carolina While working for Sonesta Hotels between 2016 and 2018, I: Lead the front office team to exceed objectives and goals Ensured guest satisfaction Trained and lead other employees Participated in Task Force opportunities as Front Office management support at the Royal Sonesta Boston Hotel in Boston, MA and the Royal Sonesta New Orleans in New Orleans Was a leader in Room Upgrade Sales and Membership Sign-Ups for 2017 at Hilton Head Property Assisted Royal Sonesta New Orleans… Show more While working for Sonesta Hotels between 2016 and 2018, I: Lead the front office team to exceed objectives and goals Ensured guest satisfaction Trained and lead other employees Participated in Task Force opportunities as Front Office management support at the Royal Sonesta Boston Hotel in Boston, MA and the Royal Sonesta New Orleans in New Orleans Was a leader in Room Upgrade Sales and Membership Sign-Ups for 2017 at Hilton Head Property Assisted Royal Sonesta New Orleans Property in reaching corporate goals for email capture and Membership Sign-Ups for the first time in 2017 Show less



Blockade Runner Beach Resort

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Front Office Manager

  • May 2016 - Oct 2016

  Wrightsville Beach, North Carolina During my time at Blockade Runner Beach Resort I was responsible for: Working closely with the Director of Guest Services Ensuring Front Office was working at maximum efficiency Revising and implementing training programs for front office staff Resolving guest complaints and maintaining customer satisfaction Developing departmental objectives, schedules, and policies Overseeing the bell/valet, concierge, front office, and recreation departments



The Inn at Virginia Tech and Skelton Conference Center

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Aug 2015 - May 2016

  Blacksburg, VA This was an internship position that saw me handling: Making reservations Assisting guests with luggage Providing detailed information and tours of the town and campus Housekeeping Ensured Guests had an excellent experience Problems were resolved



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program - Housekeeper

  • Feb 2015 - Aug 2015

  Orlando, Florida As part of the Disney College Program, I accepted this role which involved: Guest satisfaction Cleaning and organizing Handling up to 18 rooms per day Finishing everything with the Magic Touch



Virginia Tech Dining Services

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Student Assistant Manager

  • Oct 2012 - Nov 2014

  Blacksburg, Virginia While working as Student Assistant Manager at Virginia Tech, I: Trained employees on best practices Prepared products for sale Managed staff and inventory



Cedar Fair Entertainment Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Area Supervisor

  • Mar 2010 - May 2014

  Charlotte, North Carolina Area Working in this seasonal summer role, I managed: All aspects of the Food and Beverage department in 12 locations The scheduling and management of over 200 employees Preparation of products for sale Customer service Inventory management Staffing paperwork and cash handling Managed, trained, and evaluated supporting staff