Experience

BP DENTISTRY FOR KIDS PC

• United States
• Medical Practices
• 1 - 100 Employee

• Receptionist

  • Feb 2020 - Dec 2020

  Brooklyn, New York, United States Greeting and welcoming patients to the practice. Scheduling, rescheduling, or canceling appointments as needed. Assisting patients to fill out information forms. Preparing patients’ charts and daily schedules for the dental staff. Updating patient records and documenting recent treatments and procedures. Scheduling follow-up appointments and providing telephonic reminders. Communicating with medical insurance providers to determine if patients are required to make… Show more Greeting and welcoming patients to the practice. Scheduling, rescheduling, or canceling appointments as needed. Assisting patients to fill out information forms. Preparing patients’ charts and daily schedules for the dental staff. Updating patient records and documenting recent treatments and procedures. Scheduling follow-up appointments and providing telephonic reminders. Communicating with medical insurance providers to determine if patients are required to make co-payments. Verifying methods of payment and collecting payments as needed. Performing general office duties, such as answering telephones, photocopying, filing, and faxing. Show less



Maximus

• Australia
• Advertising Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2019 - Dec 2019

  Albany, New York, United States Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts… Show more Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less



Trustco Bank

• United States
• Banking
• 400 - 500 Employee

• Bank Teller

  • Jan 2018 - Mar 2019

  Albany, New York, United States Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule. Supervises other bank tellers and their cash drawers. Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly. Motivates the other bank tellers to remain friendly and professional at all times. Trains new tellers in bank practice and procedure. Handles upset or irate customers. Provides access to the vault and safety deposit… Show more Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule. Supervises other bank tellers and their cash drawers. Searches for the cause of an overage or shortage when a teller’s drawer does not balance correctly. Motivates the other bank tellers to remain friendly and professional at all times. Trains new tellers in bank practice and procedure. Handles upset or irate customers. Provides access to the vault and safety deposit boxes. Replenishes and troubleshoots ATM machines. Carries money to the vault and audits the vault regularly with the help of a second employee. Relays information to bank officials; may create reports at the end of each shift for reference. Show less



OTG Management

• United States
• Hospitality
• 700 & Above Employee

• Bartender/Server/Hostess

  • Nov 2015 - Dec 2018

  Jamaica, New York, United States Welcomed guests as they entered the restaurant Take orders from the customers Make drinks and prep Set the tone for their dining experience and set-up the dining area. • Presented guests with menus and drew attention to any specials. Made sure tables were cleaned and set before seating guest. Strategically seated guest to maintain a steady, timed flow; and communicated with the kitchen to ensure a smooth service. Responsible for collecting payments. Maintained health code… Show more Welcomed guests as they entered the restaurant Take orders from the customers Make drinks and prep Set the tone for their dining experience and set-up the dining area. • Presented guests with menus and drew attention to any specials. Made sure tables were cleaned and set before seating guest. Strategically seated guest to maintain a steady, timed flow; and communicated with the kitchen to ensure a smooth service. Responsible for collecting payments. Maintained health code standards and bar cleanliness. Show less



Marshalls Convenience Stores

• United States
• Retail
• 700 & Above Employee

• Retail Cashier

  • Jul 2015 - Feb 2017

  Brooklyn, New York, United States Greet customers Collect cash and card payments Promote daily, weekly and monthly promotions Answer customer inquiries, and direct them in efficient shopping Assisting customers with returns and exchanges Maintaining the appearance of the registers and the line