Experience

Home2 Suites by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Representative

  • May 2022 - Present



The Oral Facial Center

• United States
• Medical Practices

• Front Desk Receptionist

  • Jan 2021 - Dec 2021

  Getting all patients checked in and placed in the correct exam room, taking cash and credit card payments, scheduling the patients next 6 month cleaning, any rescheduling needed, calling the next days appointments to confirm, calling patients who were overdue for a cleaning to try and schedule them, light office work, sending and receiving faxes, emailing x-rays to insurance companies and inputting patients insurance information & verifying the benefits and the breakdown of what the company covers, creating fun monthly contests for patients to win prizes, cleaning the front office, learning how to take x-rays, & the basics of dentistry. Show less



Holiday Inn and Hampton Inn & Suites

• New Albany, Ohio, United States

• Front Desk Agent

  • Oct 2016 - Jan 2020

  Orginally was hired as a front desk agent, and after a few short months I was promoted to supervisor of the front desk. Shortly after, I was promoted to front office supervisor of another Lingate owned property, The Holiday Inn Express at Easton. I reached Gold level champion with IHG and singlehandedly improved Heartbeat scores from 75% to 96% in a matter of months. I also am skilled at running night audit, room inspections up to Hilton & IHG brand standards, creating schedules and time sheets for all front desk and housekeeping, staff, time management, and improving guest scores. I also was solely responsible for any and all tax exemptions for the Holiday Inn Express, for replying to all guest surveys, comments, and concerns, and for updating staff to any new standard changes/updates. It was also my responsibility to keep track of all reward stays and getting the hotel reimbursed by IHG for said redemption stays. Show less



Holiday Inn Express at Expo Center

• Front Desk Agent

  • Mar 2015 - Oct 2016

  Checked in all guests, often by myself on 2nd shift with up to 120 arrivals, ran all credit card payments and authorizations, intook $300 cash deposits which were returned to guest upon checkout, took care of all block reservations, managed shuttle runs for wedding parties, organized the room lists for all school event reservations and managed activities for such organizations. Created all key card jackets along with wifi and other amenities information sheets for the upcoming month, created and designed the welcome packet/restaurant suggestions. Answered all phones and guest requests, questions, comments, concerns, and recommendations inquires. Replied to guest surveys and awarded points daily to members, cleaning of the front office and lobby, inventory and stocking of all suite shop products, regulation of all liquor and wine sold, insuring company standards were not only met but exceeded, and responsibe for any other tasks needing completing in hotel Show less



United Dairy Farmers

• United States
• Retail
• 400 - 500 Employee

• Shift Supervisor

  • Feb 2014 - Mar 2015

  Checked out all customer purchases, rang up all fuel sales & propane exchanges, handled up to $5,000 cash daily, & was responsible for all weekly drops of $15,000-$20,000 cash to Guarda. Also responsible for all inventory, promotions, monthly deals, and keeping of company standards. I also created the weekly schedule, and managed the staff. Checked out all customer purchases, rang up all fuel sales & propane exchanges, handled up to $5,000 cash daily, & was responsible for all weekly drops of $15,000-$20,000 cash to Guarda. Also responsible for all inventory, promotions, monthly deals, and keeping of company standards. I also created the weekly schedule, and managed the staff.



Ultimate U Total Health

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Director of Childcare Center

  • Aug 2010 - Jan 2014

  Was the director of the child care center, responsible for all child care-sometimes having up to 12 choldren under my care at one time, any and all activities planned, scheduling of all childcare employees, covering any open shifts or covering for a sick coworker, creating new and educational projects, and all developmental growth. Was the director of the child care center, responsible for all child care-sometimes having up to 12 choldren under my care at one time, any and all activities planned, scheduling of all childcare employees, covering any open shifts or covering for a sick coworker, creating new and educational projects, and all developmental growth.