Experience

OneBlinc

• South Africa

• Director Of External Relations

  • Jan 2021 - Present

• Social Media / Marketing

  • Jan 2021 - Present

• Underwriter

  • Nov 2019 - Present

• Customer Service Manager

  • Apr 2020 - Present

• Customer Service Advocate

  • Apr 2019 - Apr 2020



Chewy

• India
• Health, Wellness & Fitness
• 1 - 100 Employee

• Brand Ambassador

  • Jul 2018 - Mar 2019

  • Lead weekly brand meetings for the customer service representatives • Meet with manufacturers • Direct point of contact for brand information• Organize manufacturer visits and events

• Questions and Answers Agent (Social Media Response Team)

  • Jul 2018 - Mar 2019

  • Privately and publicly answer technical questions, product questions, and recommendation inquiries• Communicate product changes between manufacturers and brand contact point at Chewy• Identify and forward site bugs and content issues to I.T. and corporate with resolution suggestions• Interface with veterinarians and pharmacists to validate prescriptions or discuss alternate options per customer needso Use customer information to populate business templates that are electronically faxed to veterinary professionals for prescription approval, denial, or follow-upso Provide details to and directly connect pharmacists to veterinarians for medication approvalso Create prescriptions on customer accounts if approved, notating doctor recommendations, refills, and expiration dates • Resolve pharmacy and general customer service escalations Show less

• Writing Team Agent

  • Feb 2018 - Jul 2018

  • Customer service emails and chats • Responsible for de-escalations of urgent and critical issues relating to various customer service teams such as supply and pharmacy• Processed tax-exemption applications for non-profit organizations• Fraud Account Detection • Animal Rescue Contact• Placed Charitable Orders

• Customer Service Representative

  • Oct 2017 - Feb 2018

  • Take customer calls and manage orders, accounts, and answered questions about our site• Writing Team Temp



City of Deerfield Beach

• United States
• Government Administration
• 100 - 200 Employee

• Recreation Lead

  • Feb 2016 - Jul 2017

  • Developed and taught an extensive curriculum of special clubs: Geology, Yoga, Cooking, Science and Arts. (PK-5) • Implement Afterschool and camp programs (PK-5) • Plan and organize fieldtrips for all camp programs • Parent point of contact regarding all academic and behavior issues. • Oversee registration and payments for multiple parks and city activities. • Manage park offices, reception, and front desk • Manage rental of park equipment, payments, and documentation • Make incoming and outgoing calls to city vendors. employees, and patrons • Recruited to assist in rebuilding a strong team of youth professionals. • Orient and train junior staff team. • Key holder for facilities and all points of entry. • Set-up for city-wide events. • Enforce park safety through grounds check, confronting violators, equipment checks, ordering needed supplies and equipment and accurate reporting of all findings. Show less



YMCA of South Florida

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Service Manager

  • Sep 2014 - Feb 2016

  • Managed daily facility operations; first point of contact and face of facility as front desk leader• Assistant to the site supervisor• Logged and transferred all daily/weekly reports of activities, trainings, and registrations to corporate office• Responsible for writing medical incident reports• Oversaw program registrations and payments• Enforced agency standards for the program facility

• Media Specialist Assistant

  • Jul 2015 - Aug 2015

  • Implemented literacy and science projects (K-5) in the media center for the summer• Promoted Broward County’s Sprouting Seeds for Literacy initiative • Provided free literacy materials to parents and children • Guided children and parents through media center activities• Represented Florida state literacy goals at parent events

• Assistant Program Director

  • Mar 2015 - Jul 2015

  • Implemented first year, start-up Y-Reads program o Created registration packets, recruited program attendees, and administered exams o Organized and taught specialized curriculum (SIPPS) to struggling K-3 grade readers o Logged all student progress and created reports for corporate and parents



Children's Rehabilitation Network

• United States
• Non-profit Organizations

• Teacher and Administrative Assistant

  • Jun 2012 - Aug 2014

  Summers Only • Assisted Director of Nursing with administrative tasks • Created lesson plans based on time spent with each child • Organized the facility classroom to reflect learning goals • Created single, paired, and group sessions to best cater to each child’s needs • Executed classroom lessons and projects as well as bedside lessons when needed • Worked with therapy and nursing staff to ensure smooth teaching schedule Summers Only • Assisted Director of Nursing with administrative tasks • Created lesson plans based on time spent with each child • Organized the facility classroom to reflect learning goals • Created single, paired, and group sessions to best cater to each child’s needs • Executed classroom lessons and projects as well as bedside lessons when needed • Worked with therapy and nursing staff to ensure smooth teaching schedule