Customer Success Manager

• Feb 2022 - Present

Client Content Manager

• Sep 2020 - Mar 2022

Associate Project Manager

• Sep 2019 - Jun 2020

• Managed 20+ concurrent projects and responsible for collaboration with cross-functional SEO team members in an agency setting• Served as the primary point of contact between the Company and its clients; responsible for collaborating cross-functionally with search engine optimization (SEO) team members to ensure projects reached key milestones and tracked product enhancements via web-based project management software tool (e.g. WorkFront) • Cultivated business relationships and create an exceptional client experience through various methods of communication• Created project plans to meet continuously changing requirements and scope changes• Evaluated new work requests and assigned individual responsibilities• Utilized agile methodologies to develop, deliver, and sustain complex SEO projects

Digital Media Project Manager

• Apr 2018 - Sep 2019

• Responsible for the end-to-end project management of custom media and digital event programs and the primary relationship manager between The Channel Company and the client once a project or program is sold• Establish project objectives, create project timelines, and manage client and sales expectations • Work closely with sales, marketing and content teams to attain successful media program results• Manage B2B marketing programs from sales to execution and delivery stages – which may include rich media units, banners, custom newsletters, 1-page microsites, custom web environments, lead generation campaigns, or advertorials and work cross functionally to coordinate the development of content/creative elements between creative teams and clients to produce final content• Provide weekly reporting metrics including data analysis and program optimization (as needed)

Project Management Associate

• Sep 2017 - Jan 2018

•Tracked the implementation of project plans, including schedules, handoffs, and budgets; supervised change management when necessary• Served as a liaison between departments to aid with problem resolution and monitor engagement between teams via meetings and other communications• Delivered feedback on necessary process improvements/changes • Provided consistent, steady leadership to all teams involved in the end-to-end process

Global Product Management Operations & Training Coordinator

• Mar 2017 - Sep 2017

•Delivered departmental communications generated by or coming through GPM Operations & Training •Scheduled logistics of large trainings across CL campuses•Established standard process, research tools/techniques, artifacts, clean & thorough documentation, & analysis for all research efforts•Tracked compliance to efforts/standards, such as creating Training Attendance reports. •Created Blog post “What Makes Cengage Worthy of Bostinno Coolest Company?” for Cengage website

Market Development Assistant- Mathematics & Statistics

• Feb 2016 - Mar 2017

•Supported the market development specialists and product development liaisons in their ongoing key account management •Coordinated details of events & promotions such as The Cengage User & Development Summit, Joint Mathematic Meetings (JMM), Cengage “Extra Credit Day”, and Market Development Week•Assisted in the development of messaging for internal and external customers•Communicated with the sales team to qualify opportunities•Targeted keys accounts through tracking and outreach•Engaged in pre- and post-sales customer engagement projects & activities- from end to end (i.e.: webinars, Cengage Focus groups ,Qualtirics surveys etc.)