Senior Associate

• Oct 2021 - Present

- Part of the Cloud & IT Transformation team under PwC SEA Consulting. - Lead and assisted in multiple workstreams - project management, data analysis, network assessment, for a study of the as-is IT landscape covering ICT assets, network and digital learning tool supporting over 10,000 sites and designing the future state of the IT infrastructure to be fit-for-purpose for digital learning. - Assessment of the Group IT of one of the largest conglomerates specializing in manufacturing in Malaysia where also to design a feasible IT Operating Model (ITOM) for the Group IT Shared Service Centre (SSC) model to be adapted. - Part of the Project Management Office to implement one of Government’s National Programme where the primary focus was to facilitate the procurement/ tendering process for the devices and deploying the packages with the devices. - Conducted an assessment on the network infrastructure covering over 23 total sites operated by organisation as part of the client’s digitalisation plan to enable RFID payment across the client’s network of highways covering LAN, WAN, SDWAN, data centre, network security and network support operations. - Conducted an an IT audit for a Enterprise Risk Management (ERMS) tool and project management best practices for one of the largest banks in Malaysia. - Designed and completed a Digital Maturity Assessment for one of the largest conglomerate in Malaysia where additionally providing recommendations and a IT implementation roadmap as a IT transformation plan. Show less

Senior Associate, Enterprise Solutions

• Dec 2020 - Oct 2021

- Involved in driving strategic user engagement together with the sales team & product team to design and tailor make the right solution based on client gaps and needs highlighted. - Conducting in depth analysis and market research on various e-wallet and payment gateway solutions that can be expanded in Malaysia. - Drafted and presented about 20 proposals on aspects surrounding e-Wallets & Payment Gateway for potential new business opportunities in Asia. - Overseen the delivery with Project Manager on the IT/ digital strategy based projects. - Assigned Product Owner for a web based workforce management application and work order management application. - Led workshops and sessions with the stakeholders to gather user requirements for 2 of the applications as mentioned above. - Owned the product roadmap and fully met (100%) the delivery timeline of workforce management tool as per client user requirements. - Used JIRA Kanban boards to create, assign and manage the sprint development lifecycle of the products developed. - Tasked in drafting user stories and UI / UX mockups for e-wallet super app to be used in several universities. - Reviewed and executed over 200 test cases as part of the sanity check once development for applications were completed. - Worked with Solution Architects to design solutions that met the client user requirements. Show less

Business Integration and Architecture Senior Analyst

• Nov 2020 - Dec 2020

ServiceNow Business Analyst

• Apr 2020 - Dec 2020

- Worked as one of the key Business Analyst for an ITSM module, mainly the Field Service Management (FSM) module that manages & deploys the Workforce for one of the biggest telecommunications provider in Malaysia.- Lead & assisted in multiple requirements gathering sessions and workshops with the client stakeholders.- Led the development of use case specifications, Functional Design Specifications (FDS) based on the user requirements gathered while validating the requirement to be in scope as per agreed.- Implemented FSM modules - e.g. Asset Management, Dynamic Scheduling, Performance Analytics, Incident Management, Mobile Agent, etc. based on the client requirements.- Assisted & lead in change management related sessions (e.g. conducting training workshops, etc.) to a maximum of 30 users per session for the FSM modules delivered.- Worked with ServiceNow Solution Architect and Developers to implement the IntegrationHub ETL for integrations to other internal systems owned by the client.- Collaborated with the QA team to ensure adequate testing was done, maintained quality procedures, and ensured appropriate documentation was in place before UATs and scheduled deployment. Show less

Operation Lead

• Jul 2019 - Nov 2020

- In charge of the defects management for agreed warranty period for the client.- Lead & managed 5 team members as part of L1, L2, L3 escalations for a custom built enterprise solution and managed about 500 tickets in a span of 5 years where additionally testing about 100 bug fixes and enhancements done.- Collaborated with developers to design solutions or workarounds on any issues that have been raised.- Assessing and processing for all Change Requests that were raised by client.- Managed all client interactions & queries regarding the projects on a daily basis.- Prepared & assisted in all 15 system deployments.- Handled the billing and invoicing to client per the payment milestones as agreed contractually.- Used mySQL for retrieving data as part of the investigations to ticket escalations Show less

Salesforce Functional Tester

• Feb 2020 - Apr 2020

- Worked as one of the module test lead of a project delivered for one of the largest Telecommunication companies in Malaysia leveraging on Salesforce as part of the implementation.- Proficient in understanding business processes/requirements & translating them into testing requirements & analyzing them. Scripted total of 70 SIT test scenarios based on the business requirement.- Discovered & raised a total of 20 SIT defects. Retested & verified the fixes by the development team.- Delivered a total of 30 UAT scenarios involving multiple business user groups. - Utilised Trello to raise defects identified and as a form of communication between developers and testers.- Conducted several sanity checks before any UATs and deployment into the Production environment. Show less

Business Development Analyst

• Sep 2019 - Apr 2020

- Conducted market research to identify competitive landscape, trends & new developments to gauge new opportunities.- Assisted in the drafting & preparations of presentation slides, materials & relevant documents that are required for multiple proposals/tenders in different fields.- Assisted and secured a project on consultancy in organizational hierarchy, business process & financial strategy.- Secured a project that was worth more than RM 500,000 from one of the largest telecommunication providers in Malaysia for a project management tool.- Drafted a proposal on a ServiceNow based project for CSM, FSM, SecOps & GRC modules where subsequently was awarded the tender valued more than RM 7million.- Assisted on a sales deck for a tender submission on a Salesforce project that was later secured close to RM 25million by the sales team. Show less

Test Team Lead

• Feb 2019 - Jul 2019

- Lead & managed a total of 10+ testing team members to understand the end-to-end business process flow according to the agreed scope of client's business needs.- Managed the SIT & UAT defects & prioritize them to the development team based on severity as well as monitor the timeline & the progress of the defect fixing to be solved for retest.- Empowered team members to incorporate value-focus interactions with clients during client facing session.- Reported periodic project status & updates to the Project Manager to ensure deliverable are on track according to Project Timeline. Show less

Functional Tester

• Nov 2018 - Feb 2019

- Worked as a tester in one of the largest Real-Estate developers in Malaysia. - Conducted 5+ levels of testing (functional, regression, user acceptance, integration & performance) for a custom-built JAVA based application- Discovered & raised approximately 120 defects during SIT execution. Retested & verified the fixes performed by development team.- Discovered & raised approximately 50 defects during UAT & Production Verification Testing (PVT) execution. Retested & closed the fixes as verified with the Business Users.- Leveraged on tools like SOAP UI, MySQL, JIRA for testing purposes.- Executed demonstrations, user acceptance testing & training to approximately 30 business users per session.- Applied business & functional knowledge including testing standards, guidelines, & testing methodology to meet the team's overall test objectives.- Leveraged on JIRA as a defect management tool for the team. Show less

Senior Kitchen Staff

• Aug 2016 - Aug 2018

Assisted daily in food preparation by utilizing the methods and equipment at my disposal.Supervised workers engaged in inventory, storage, and distribution of foodstuffs and supplies.Trained new joiners to work in the kitchen and the front counter.In charge of logistics management of the food and set up of food trucks in various sites.Cooking the exact number of items ordered by each customer, working on several different orders simultaneously.Cleaning and sanitizing work areas, equipment, utensils, dishes, or silverware. Show less

Kitchen Staff

• Aug 2016 - Aug 2017

Cooking the exact number of items ordered by each customer, working on several different orders simultaneously.Cleaning and sanitizing work areas, equipment, utensils, dishes, or silverware.Communicated well across the team adhering to the chain of command and reported any failures/issues to the manage if needed.Washed dishes and pots and pans after meals. Scraped leftovers from dishes into garbage containers appropriately according to company/venue policies.

Food Counter Clerk

• Jul 2015 - Aug 2016

Communicate clearly and positively with co-workers/teammates during food service. Maintained the cleanliness of the store and organized the store, including the checkout desk and displays.Completed all point of sale opening and closing procedures with customers, including counting the contents of the cash register.Handled all customer relations issues in a gracious manner and in accordance with company policies.Improved knowledge of food sold according the menu, pricing and special food offerings to increase revenue and customer satisfaction. Show less

Research Student

• Jul 2017 - Jul 2018

Lead a research on increasing the sulfur loading in Lithium-Sulfur based batteries. Understood the working principles of a Lithium-Sulfur (Li-S) battery. Acquired the skills in producing active materials, constructing and assembling batteries. Well experienced in journal research and thesis writing. Worked in a research team of 10 and liaising with other industry experts to produce the expected outcome. Managed to analyse results that shows the capability of Li-S batteries to provide the expected yield as theoretically calculated. Show less

Chairperson

• Oct 2016 - Oct 2017

Coordinated a team of 12 student leaders to serve the welfare of the Malaysian students in Queensland. Managed the financials and accounts of the organization. In charged of different departments in events hosted, for example logistics, finance, marketing, media, and corporate relations. Created and funded a foundation called MasCare4u to provide Malaysian students in Queensland financial aid where necessary. Organized events like a forum about career, A Tribute to P Ramlee Musical, Psychological & Physical Health Awareness Program, a statewide talent show, a Queensland leadership camp, an open talk session, a Virtual Career Engagement and the Queensland Malaysian Festival (CITRA) in collaboration with Brisbane City Council and the Queensland State Government. Joined a Shark Tank with an idea of a mobile energy storage unit for rural areas in Australia and placed 1st Runner Ups. Show less

Social Convener

• Oct 2015 - Oct 2016

Responsibilities include promoting the Malaysian culture through social and cultural activities via social media and events. Acted as one of the project managers for Confidence Workshop, Malaysia’s Got Talent (Queensland), Cultural Exchange Tour to Japan and Outdoor Excursion to Moreton Island. In charge of the posting of announcement and marketing schemes in all related social media sites of the association. Joined a Shark Tank and presented an idea of mobile recycling home units. Responsibilities include promoting the Malaysian culture through social and cultural activities via social media and events. Acted as one of the project managers for Confidence Workshop, Malaysia’s Got Talent (Queensland), Cultural Exchange Tour to Japan and Outdoor Excursion to Moreton Island. In charge of the posting of announcement and marketing schemes in all related social media sites of the association. Joined a Shark Tank and presented an idea of mobile recycling home units.

Mechanical Engineering Intern

• Dec 2015 - Feb 2016

Worked as an intern in the Operations, Automation and Improvements Department. Tasked in creating a Standard of Procedure (SOP) for retorts and flow of the production line. Produced a layout of the plant/factory inclusive of machinery used. Executed a performance analysis of fillers and seaming process of cans. Executed a study on product losses in the can line. Worked as an intern in the Operations, Automation and Improvements Department. Tasked in creating a Standard of Procedure (SOP) for retorts and flow of the production line. Produced a layout of the plant/factory inclusive of machinery used. Executed a performance analysis of fillers and seaming process of cans. Executed a study on product losses in the can line.