Operations Manager

• May 2022 - Present

• Managed group of five individual contributors to exceed assigned metrics and quality of creating job postings and submitting nurses to travel RN positions. • Assisted in developing and maintaining Quality Assurance process and standards for posting positions and for reviewing completed submissions. • Lead in auditing, correcting, and creating of all departmental documents and trainings materials to create and transfer over to an intranet platform. • Assisted in developing and… Show more • Managed group of five individual contributors to exceed assigned metrics and quality of creating job postings and submitting nurses to travel RN positions. • Assisted in developing and maintaining Quality Assurance process and standards for posting positions and for reviewing completed submissions. • Lead in auditing, correcting, and creating of all departmental documents and trainings materials to create and transfer over to an intranet platform. • Assisted in developing and leading a re-training of the entire department to ensure consistency and quality. • Created new standards for a departmental newsletter, department wide weekly meeting formatting, and communication standards. Show less • Managed group of five individual contributors to exceed assigned metrics and quality of creating job postings and submitting nurses to travel RN positions. • Assisted in developing and maintaining Quality Assurance process and standards for posting positions and for reviewing completed submissions. • Lead in auditing, correcting, and creating of all departmental documents and trainings materials to create and transfer over to an intranet platform. • Assisted in developing and… Show more • Managed group of five individual contributors to exceed assigned metrics and quality of creating job postings and submitting nurses to travel RN positions. • Assisted in developing and maintaining Quality Assurance process and standards for posting positions and for reviewing completed submissions. • Lead in auditing, correcting, and creating of all departmental documents and trainings materials to create and transfer over to an intranet platform. • Assisted in developing and leading a re-training of the entire department to ensure consistency and quality. • Created new standards for a departmental newsletter, department wide weekly meeting formatting, and communication standards. Show less

Manager of Behavioral Health

• Sep 2021 - May 2022

• Managed the Behavioral Health unit of Insight overseeing psychologists, social workers, psychiatrists, addictionologists, and medical assistants. • Developed and maintained the department budget including supplies ordering and optimizing provider schedules, • Tracked and ensured reimbursement for services rendered by providers. • Created department procedures and trainings to ensure staff fully functional and trained for hospital and joint commission standards. • Created and… Show more • Managed the Behavioral Health unit of Insight overseeing psychologists, social workers, psychiatrists, addictionologists, and medical assistants. • Developed and maintained the department budget including supplies ordering and optimizing provider schedules, • Tracked and ensured reimbursement for services rendered by providers. • Created department procedures and trainings to ensure staff fully functional and trained for hospital and joint commission standards. • Created and developed a social media presence for the department including an online presence for each provider. Show less • Managed the Behavioral Health unit of Insight overseeing psychologists, social workers, psychiatrists, addictionologists, and medical assistants. • Developed and maintained the department budget including supplies ordering and optimizing provider schedules, • Tracked and ensured reimbursement for services rendered by providers. • Created department procedures and trainings to ensure staff fully functional and trained for hospital and joint commission standards. • Created and… Show more • Managed the Behavioral Health unit of Insight overseeing psychologists, social workers, psychiatrists, addictionologists, and medical assistants. • Developed and maintained the department budget including supplies ordering and optimizing provider schedules, • Tracked and ensured reimbursement for services rendered by providers. • Created department procedures and trainings to ensure staff fully functional and trained for hospital and joint commission standards. • Created and developed a social media presence for the department including an online presence for each provider. Show less

Academic Program Administrator

• Feb 2020 - Sep 2021

• Managed group of fifteen Orthopedic residents and estimated 25 visiting resident physicians to ensure compliance standards were met. • Organized and conducted incoming resident orientation through scheduling speakers and maintaining necessary reports. • Aided in onboarding and offboarding of resident physicians through reviewing, interviewing, and credentialing processes. • Supported Program Director through an ACGME (Accreditation Council for Graduate Medical Education) site visit… Show more • Managed group of fifteen Orthopedic residents and estimated 25 visiting resident physicians to ensure compliance standards were met. • Organized and conducted incoming resident orientation through scheduling speakers and maintaining necessary reports. • Aided in onboarding and offboarding of resident physicians through reviewing, interviewing, and credentialing processes. • Supported Program Director through an ACGME (Accreditation Council for Graduate Medical Education) site visit for accreditation of the orthopedic surgery residency program. • Submitted and presented a poster at a national conference for AHME (Association for Hospital Medical Education). • Maintained accurate resident records for credentialing and reimbursement. • Developed and controlled program budget, advocating for disbursement of funds necessary to the success of the program and residents. Show less • Managed group of fifteen Orthopedic residents and estimated 25 visiting resident physicians to ensure compliance standards were met. • Organized and conducted incoming resident orientation through scheduling speakers and maintaining necessary reports. • Aided in onboarding and offboarding of resident physicians through reviewing, interviewing, and credentialing processes. • Supported Program Director through an ACGME (Accreditation Council for Graduate Medical Education) site visit… Show more • Managed group of fifteen Orthopedic residents and estimated 25 visiting resident physicians to ensure compliance standards were met. • Organized and conducted incoming resident orientation through scheduling speakers and maintaining necessary reports. • Aided in onboarding and offboarding of resident physicians through reviewing, interviewing, and credentialing processes. • Supported Program Director through an ACGME (Accreditation Council for Graduate Medical Education) site visit for accreditation of the orthopedic surgery residency program. • Submitted and presented a poster at a national conference for AHME (Association for Hospital Medical Education). • Maintained accurate resident records for credentialing and reimbursement. • Developed and controlled program budget, advocating for disbursement of funds necessary to the success of the program and residents. Show less

Health Services Administrator

• Sep 2019 - Dec 2019

Reported directly to the Musculoskeletal Service Line Director for a 15-week, 564 hour internship. Assisted the service line with employee engagement, staff compliance, education, quality of care standards, PRO’s survey collection process and Michigan Arthroplasty Registry Collaborative Quality Initiative (MARCQI). Reported directly to the Musculoskeletal Service Line Director for a 15-week, 564 hour internship. Assisted the service line with employee engagement, staff compliance, education, quality of care standards, PRO’s survey collection process and Michigan Arthroplasty Registry Collaborative Quality Initiative (MARCQI).

Leasing Consultant and Bookkeeper

• Aug 2018 - Aug 2019

Responsible for keeping accurate delinquency reports. Assist in event planning and marketing efforts. Displayed a detail-oriented mind set for assembling resident paperwork.

Leasing Manager

• Oct 2016 - Aug 2018

Prepare accurate weekly reports of pre-lease numbers, current occupancy, and rent roll Maintain detailed budgeting reports and reports of available apartments for resident placement Build marketing relationships with surrounding businesses and colleges Organize and maintain the marketing plan Supervise and train the Leasing Consultants to ensure goals are met Ensure and approve the accuracy of leases Employee Scheduling

Community Assistant

• Sep 2015 - Oct 2016

Marketed surrounding area to increase leasing numbers Generated leases for approval Showcased property for perspective residents Delivered outstanding customer service Marketed surrounding area to increase leasing numbers Generated leases for approval Showcased property for perspective residents Delivered outstanding customer service

Assistant Manager

• May 2014 - Jul 2015

Opening and closing the store Maintained accurate POS reports and deposits Employee training Maintained stock and merchandising of the sales floor Monitored daily goals to ensure excellent performance Opening and closing the store Maintained accurate POS reports and deposits Employee training Maintained stock and merchandising of the sales floor Monitored daily goals to ensure excellent performance

Sales Associate

• Jul 2009 - Aug 2013