Experience

2i Nova, Inc

• United States
• Information Technology & Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2021 - Present

  Manage teams for customer service, production, and multi-country remote developers through daily evolving SaaS patient portal app updates and bugs. Monitor, update, and assign tasks through company's project management and error tracking software. Leading a comprehensive redesign and upgrade of company website. Assisting with development and design of improved UX admin portal and pet owner dashboard for 500+ veterinary practices and their clients.

• Product Marketing Manager

  • Aug 2018 - Mar 2021

  Oversee marketing activities to ensure consistency with product line strategy around 2i Nova's brand. Monitor client reactions and behaviors. Brainstorm new growth strategies. Responsible for all client communication campaigns designed through Constant Contact. Setup and maintained Google Ads, Capterra, and Social Media.

• Customer Success Specialist

  • Jul 2015 - Aug 2018

  Set up clients for immediate success by facilitating the implementation education process for new accounts. Help resolve technical issues and ensure smooth adoption of services. Deliver SaaS training overviews via webinar for new and existing clients using VetScene services. Prioritize customer experience and relationships.



Ren-Lor Stethoscopes

• Designer and Account Manager

  • Jul 2015 - Present

  Maintain and operate Ren-Lor Stethoscopes storefront. Design and personalize new stethoscopes. Identify new sales opportunities. Build and maintain strong, long-lasting customer relationships. Ensure the timely and successful delivery of Ren-Lor products. Accept payment, and help with replacements. Forecast, track, and order supply on hand/needed. Attend trade conventions across the United States. Maintain and operate Ren-Lor Stethoscopes storefront. Design and personalize new stethoscopes. Identify new sales opportunities. Build and maintain strong, long-lasting customer relationships. Ensure the timely and successful delivery of Ren-Lor products. Accept payment, and help with replacements. Forecast, track, and order supply on hand/needed. Attend trade conventions across the United States.



ITT Technical Institute

• Higher Education
• 700 & Above Employee

• Academic Affairs Executive Assistant

  • Dec 2013 - Jul 2015

  Oversee file maintenance for ACICS Internal Audit standards. Compliance Coordinator for the Academic Affairs Department. Work with all Program Chairs, Dean, and Librarian to support Academics Department. Help coordinate and prepare graduation ceremonies. Answer telephones and transfer calls to appropriate staff. Administer student placement testing to determine enrollment. Assists with preparing reports, forms, etc. Create and distribute student certificates quarterly. Attend group meetings and record minutes - compile notes in a Microsoft Word-based file for future organizational reference. Handle student affairs and maintain instructor files. Facilitate group interviews. Setting appointments using Outlook calendar. Act as back-up for Executive Secretary. Able to maintain and work with confidential materials and issues. Sort and distribute incoming communication data, including letters and emails. Check library materials in and out and maintain records. Instruct students and faculty in library procedures and use of materials and equipment.



Target

• United States
• Retail
• 700 & Above Employee

• Retail Sales Representative

  • Feb 2007 - Dec 2013

  Positions held: Human Resources Assistant, Merchandise Specialist - Jewelry, Instocks Team Member, Fitting Room/Operator, Sales Floor Team Member, Cashier, Pharmacy Aid, Photography Lab Associate, Food Service TrainerMy main duties included: managing inventory, arranging inventory, replenishing inventory, setting up promotional displays/material, loss prevention, great customer service, operating a cash register, sales, administrative duties, and other assignments. Positions held: Human Resources Assistant, Merchandise Specialist - Jewelry, Instocks Team Member, Fitting Room/Operator, Sales Floor Team Member, Cashier, Pharmacy Aid, Photography Lab Associate, Food Service TrainerMy main duties included: managing inventory, arranging inventory, replenishing inventory, setting up promotional displays/material, loss prevention, great customer service, operating a cash register, sales, administrative duties, and other assignments.



Demo Sales

• United States
• Events Services
• 1 - 100 Employee

• Product Demonstrator

  • Mar 2004 - Apr 2006

  Product demonstrations for instore events. Advertising and displaying products to increase sales. Thorough understanding of product(s) to answer any customer questions. Set up marketing displays and aisle signs for product(s) being promoted. Product demonstrations for instore events. Advertising and displaying products to increase sales. Thorough understanding of product(s) to answer any customer questions. Set up marketing displays and aisle signs for product(s) being promoted.