Ashley Havey
Title Clearer at NAVY FEDERAL TITLE SERVICES, LLC- Claim this Profile
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Bio
Credentials
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Adult and Pediatric First Aid/CPR/AED
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Experience
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NAVY FEDERAL TITLE SERVICES, LLC
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United States
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Leasing Real Estate
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1 - 100 Employee
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Title Clearer
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Mar 2020 - Present
Responsible for handling all aspects of ensuring member’s titles are clear by sending out initial documentation requests to investigating lien releases with third parties and local government. Clearing over 200 titles per month. • Contact and coordinate with mortgage lenders to obtain lien releases and payoffs for judgments/URT• Obtain Subordination Agreements and UCC temporary terminations by coordinating between member, NFCU, and other lenders to obtain all required documents and payments• Organize, prioritize, and perform follow up tasks for pending files
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Title Processor
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Mar 2019 - Mar 2020
Title Processor (March 2019 – March 2020)Promoted for attention to detail, customer service, and deep understanding of the processes. Work directly with customers to ensure all title company and lender requirements are met.• Interpreted documents in order to explain them to customers and determine what requirements must be met for closing.• Coordinated with Customers and lenders to ensure accurate documentation to expedite closing.• Balanced work load across 150+ open files daily, coordinating with customers and lender to promptly close each file.• Processed 60 requests per day with accurate attention to detail to protect the interest of the company and customer.• Understand and comply with bank policy, laws, regulations, and the bank’s polices for 30 states.
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Senior Order Coordinator
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Jan 2018 - Mar 2019
Promoted for exceptional organizational skills, productivity, and accuracy. Responsible for overseeing the work of Order Coordinator team by reviewing and filling in as needed. Train new coordinators as needed.• Responsible for final review of client files to ensure accuracy and completeness• Research and resolve any new concerns with client titles to expedite closing• Maintain strict confidentiality with client financial information• Triage department emails and schedule client meetings
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Order Coordinator
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Jan 2017 - Jan 2018
Effectively prioritized multiple competing demands in a high-volume environment with minimal supervision. • Analyzed order information, obtained proper updates, and communicated with necessary parties to ensure order detail and documentation was updated and entered appropriately• Identified and resolved issues in order processing through vigilant monitoring of queues and order states• Communicated with internal and external customers regarding the status of their orders• Conduct bankruptcy searches using Pacer system
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Salem Red Sox
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United States
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Spectator Sports
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1 - 100 Employee
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Promotions Intern
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May 2016 - Sep 2016
Internship as part of college education. Responsible for organizing game volunteers, providing logistical support, and entertaining fans and families during games and special events to encourage participation• Attended game-day meetings to assign tasks and determine game-day plan• Planned and managed group events to include Birthdays, Company Outings, and additional Special Events• Communicated with multiple departments within the organization to ensure group events had a clean and ready space, food was prepared and delivered on time, and guests were able to find their seats on time.
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Ace Heating & Air
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United States
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Construction
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1 - 100 Employee
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Customer Service Representative
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Jun 2013 - Nov 2014
Provided customer service consistent with departmental standards and metrics. Ensured positive customer relationships were well maintained. Provided training on new technologies and systems as needed.• Prepared detailed information for prospective and current customers and adjusted any errors • Initiated new service and proper setup of customer accounts• Organized technicians’ daily itinerary and dispatched to scheduled appointments Provided customer service consistent with departmental standards and metrics. Ensured positive customer relationships were well maintained. Provided training on new technologies and systems as needed.• Prepared detailed information for prospective and current customers and adjusted any errors • Initiated new service and proper setup of customer accounts• Organized technicians’ daily itinerary and dispatched to scheduled appointments
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Gordon Biersch Brewery Restaurant
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United States
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Restaurants
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200 - 300 Employee
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Hostess
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Oct 2009 - Dec 2013
Organized reservations and large parties while maintaining a high volume of walk-in customers. Focused on customer satisfaction through prompt and friendly services. • Selected as Host Trainer for new store opening, and trained 50 new staff members on new software• Managed a staff of 4 to ensure customer needs were accommodated Organized reservations and large parties while maintaining a high volume of walk-in customers. Focused on customer satisfaction through prompt and friendly services. • Selected as Host Trainer for new store opening, and trained 50 new staff members on new software• Managed a staff of 4 to ensure customer needs were accommodated
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Education
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2015 - 2016
Roanoke College
Bachelor of Science - BS, Event Management: Sport and Fitness Administration/Management
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