Experience

Century 21 Select Real Estate
• United States
• Real Estate
• 200 - 300 Employee
• Realtor

  • Jan 2022 - Present


ThirdLove

• United States
• Retail Apparel and Fashion
• 100 - 200 Employee

• Operations Team Manager

  • Jun 2019 - Dec 2021

  Oversee our Operations team in the Customer Experience department. Report on a variety of items, maintain and create processes, and root cause different issues and report up/or to the warehouse team utilized. Oversee our Operations team in the Customer Experience department. Report on a variety of items, maintain and create processes, and root cause different issues and report up/or to the warehouse team utilized.



Milestone Technologies, Inc.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Supervisor

  • Dec 2013 - May 2019

  - Provide white glove customer support for client. - Scope of support includes order management, pre-sale and technical support. - Provide additional support for agents on floor and next level of contact for escalations. - Provide bi-weekly training on product and services. - Provide white glove customer support for client. - Scope of support includes order management, pre-sale and technical support. - Provide additional support for agents on floor and next level of contact for escalations. - Provide bi-weekly training on product and services.



Papa Murphy's International

• Restaurants
• 1 - 100 Employee

• Supervisor

  • Oct 2004 - Nov 2013

  - Interviewed, hired and trained new employees - coached and evaluated new hires throughout employment. - Ensured food cost levels were at 30% of gross sales value and took proper action when target percentage was not met. - Responsible for staffing and workload distribution. - Tracked sales and created detailed monthly/weekly sales reports - Interviewed, hired and trained new employees - coached and evaluated new hires throughout employment. - Ensured food cost levels were at 30% of gross sales value and took proper action when target percentage was not met. - Responsible for staffing and workload distribution. - Tracked sales and created detailed monthly/weekly sales reports



Dunns Midtown Coffee

• Lead

  • Feb 2012 - Jul 2012

  - Duties performed: Training and ongoing coaching, ordering, and scheduling. - Provided excellent customer service to customers. - Duties performed: Training and ongoing coaching, ordering, and scheduling. - Provided excellent customer service to customers.



EyeMasters

• Netherlands
• Wholesale
• 1 - 100 Employee

• Sales Assoicate

  • Mar 2010 - Nov 2010

  - Responsible for sales operations and maintaining customer relations to leverage sales. - Met/exceeded established sales goals and objectives. - Responsible for sales operations and maintaining customer relations to leverage sales. - Met/exceeded established sales goals and objectives.