Experience

GL PROFILES LTD
• United Kingdom
• Construction
• 1 - 100 Employee
• Administrative Assistant

  • Mar 2021 - Present

Bosworths Garden Centre
• United Kingdom
• Retail
• 1 - 100 Employee
• Barista

  • Sep 2018 - Mar 2021


MUSTO

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Administration Assistant

  • Jul 2015 - Jun 2018

  Sales and customer service advisor Sales and customer service advisor



Essex Cares

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Administrator

  • 2014 - 2015

  • Administration - Invoicing via Marketplace for three wellbeing centres. - Ordering and managing stock to ensure smooth running of three wellbeing centres. - Training, inductions and overseeing temporary administration workers. - Organisation of paperwork relating to health and safety procedures and risk assessments. - Creating and managing a directory for property maintenance and inspections using excel. - Keeping customers contact details and emergency contacts up to date and secure following data protection laws. - Calendar/Diary management – assisting Community Support (Workers/Team Leads). - Hospitality – Taking internal and external room bookings. - Tracking and calculating mileage for daily activity bus. - Marketing – creating documents to advertise events, adhering to company guidelines. • Front of House Receptionist - First point of contact – answering the phones, logging messages, ensuring good organisation, relaying messages efficiently and in a timely manner. Solving customer queries or issues, whilst adhering to data protection laws. - Meeting and greeting customers and families and assisting them to the correct departments within the centre, in a professional and welcoming manner. - Assisting transportation companies. - Keeping registers of customers, staff and visitors who enter the centre up to date in the interest of fire safety. - Managing incoming and outgoing post.



Haven Holidays

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Holiday Sales Advisor

  • 2010 - 2013

  • Senior Holiday Sales Advisor - Provide support and cover to management. - Management of all duties allocated to the reception team. - Ensure smooth running of check-out and check-in, with the aim to create a lasting and positive. image of the company. - Produce training and motivational materials for new and existing team members. - Taking part in leadership courses through Bourne Leisure. • Allocation - Manage a fleet of around 200, ensuring computer systems are completely up to date. - Liaise with the maintenance department to ensure systems for repair and movements run correctly. - Liaise with Haven’s head office and directors to keep them informed of our availability, stock and targets. - Audits of fleet. • Customer Care - Having a thorough knowledge of the company and product, as well as the surrounding area. - Provide assistance for customers’. - Taking complaints professionally, filling out customer liaison forms and going beyond the customers’ expectations. - Offering extra assistance when possible. - Reply to guest’s comments in written form or via the telephone. • Processing - Good mathematical skills. - Taking payments accordingly and amending holiday bookings, keeping track of relevant discounts.