Experience

Le Cordon Bleu Australia

• Australia
• Higher Education
• 1 - 100 Employee

• Technical Education Support Manager

  • Jun 2021 - Present

  As the Technical Education Support Manager with Le Cordon Bleu Australia, I am responsible for providing Online Systems support to Le Cordon Bleu sites through Australia and overseas, and managing various IT Projects. My responsibilities include all the Technical Education Support Officer role below and the following:• Be responsible for managing and implementing IT projects including: o LMS implementation rollout to new Le Cordon Bleu sites. o Implementing and Producing a New Academic Transcript Solution using MS Workflows o Active campaign System Rollout for sales and marketing o Document Management System (DMS) rollout • Manage staff on the internal helpdesk. • Using API's in Workflow processes• Be active in other global projects such as Timetabling/Scheduling system rollout. • Train/support international LMS administrators for each region. • Manage and Provide improvements for global helpdesk, including adding automation and reporting on trends in requests to provide business improvements.• Manage and interview new staff as required for international positions. Show less

• Technical Education Support Officer

  • Oct 2016 - Jun 2021

  Tasks I was responsible for include: • Train users in online systems and creating documentation on how to use of the online systems including the Student Learning System (Matrix) and Document Management System (Equella) and CRM system. • Providing full support for the online systems (Matrix) including maintaining templates, creating online classes, and providing online learning support for all users worldwide. • Experience providing support with Turn-It-In plagiarism software. • Maintaining, Configuring, and providing full support for the Document Management System (Equella).• Required to maintain high level of support for international helpdesk, including supporting LMS at international sites, including managing and training other support users. • Supporting Microsoft team’s integration, including teams-based call system. Supporting SharePoint Online integration and creating Microsoft Flows to create workflows for files.• Using MS Azure including using Admin Center, Endpoint User and Exchange. • Using Active Directory and using Power Shell scripts. • Working with Chat Bots in the Azure Bot Service. • Configuring Many Chat• Configuring Active Campaign and integrating it with systems.• Configuring and creating from with JotForm. Show less

• IT Support Officer

  • Nov 2011 - Oct 2016

  My Responsibilities include:- Staff Help Desk Support- Staff Desktop Support- Global Student IT Help Desk Support- Windows Server 2008- SCCM 2012- SharePoint 2010- Exchange Server 2010- Office 365 - Windows 7/8- Active Directory- Mitel Phone Support- Lync Conferencing Support



Carnegie Mellon University in Australia

• Australia
• Higher Education
• 1 - 100 Employee

• ICT Support Officer

  • 2008 - 2010

  My Responsibilities included: - Student Help Desk Support - Student Desktop Support - Staff Desktop Support - Windows Server 2008 - Security System Setup - CMU Newsletter - Website Support My Responsibilities included: - Student Help Desk Support - Student Desktop Support - Staff Desktop Support - Windows Server 2008 - Security System Setup - CMU Newsletter - Website Support



RAA

• Australia
• Civic and Social Organizations
• 700 & Above Employee

• IT Support Officer

  • Feb 2007 - Feb 2008



Santos Ltd

• Australia
• Oil and Gas
• 700 & Above Employee

• Help Desk Officer

  • Oct 2006 - Feb 2007