Experience

The StoneHill Group, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• QC Servicing Administrator

  • Sep 2016 - Present

  •Handling all administrative duties for QC Servicing department and maintain servicing process from beginning to end•Structuring and importing client data into database and generating audit selections for client•Excel formulas utilized most often - IF, VLOOKUP, TEXT, SUM, QUOTIENT•Quality Control of data to determine if any errors exist within client data or spreadsheets•Running reports on all Servicing QC audits•Electronically delivering all Servicing QC audit reports to client•Maintaining accurate data within LES (Loan Evaluation System)•Generating monthly client invoices based on client stipulations•Utilizing all aspects of Microsoft Office with an emphasis on Excel•Ordering Bank VOD's and field reviews as well as pulling credit reports.



Assurant

• United States
• Insurance
• 700 & Above Employee

• Data Analyst

  • Dec 2015 - Sep 2016

  •Running daily, weekly, and monthly data reports including automated micros and macros data exporting reports and SQL reporting•Reviewing data to determine if processes are performing properly•Delivering data reports and/or housing data reports within networks and drives•Utilizing all aspects of Microsoft Office with an emphasis on Access and Excel (Pivot tables)



Aimia Inc

• Canada
• Capital Markets
• 200 - 300 Employee

• Brand Ambassador

  • Aug 2014 - Oct 2015

  • Manage all customer escalations with in customer assistance department• Promptly and accurately handle all inbound customer service calls • Answer customer concerns and questions via Live Chat • Follow up with customers regarding any questions or concerns that they have expressed • Correspond with customers via e-mail to assist with any customer concerns or answer any questions.



SourceHOV

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Micro Blogger

  • Aug 2014 - Oct 2014

  •Gain familiarity with the assigned website content•Create "tweetable statements" for posting on the end client’s social media profile•Meet the content creation, style guide, best practices, recommendations on style and appearance•Learn dynamic content requirement best practices for each client•Work with teams to identify and resolve content quality and other processing issues•Provide input on business processes to suggest potential efficiencies to customer



AUDI AG

• Germany
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Customer Service Advocate

  • Jan 2013 - Jul 2013

  • Respond directly to customer concerns using either telephone or e-mail • Identify and address all customer questions and concerns • Thoroughly research and understand all facets of customers requests • Assist customers by identifying and analyzing their needs to ensure a high level of customer satisfaction, growth and retention of business• Build and foster partnerships with dealerships • Engage leaders and dealer partners to present solutions based business case to drive customer resolution • Engage in various forms of customer contacts- inbound and outbound phone calls, letters, and e-mail • Maintain case history and scheduling within CRM



CareerNiche

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Freelance Writer

  • May 2012 - Jan 2013

  • Conduct interviews with clients on career goals as well as past and present job experience• Develop well written resumes for clients based on information provided in interviews• Maintain correspondence with clients in an effort to provide the best possible product



Meijer

• United States
• Retail
• 700 & Above Employee

• Customer Service

  • Jun 2010 - Jan 2013

  • Responsible for phone inquiries and directing information to appropriate departments• Handled customer requests. Served as agent for Western Union, United States Postal Service, and Michigan Lottery• Developed reputation for maintaining excellent customer service standards



The Walter P. Chrysler Museum

• Intern

  • Jan 2012 - Apr 2012

  • Researching subjects and conduct interviews for Chrysler Heritage Stories• Completed summary articles on interviews• Editing of website content