Experience

Standish Village Assisted Living & Compass Memory Support

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Community Relations Associate (Reception)

  • Feb 2022 - Present

  -Greet visitors immediately upon arrival, offering assistance, a warm smile and refreshments (coffee, water, etc.) -Professionally handle multiple phone lines efficiently and accurately, answering questions/routing callers in a timely, friendly and courteous manner -Handle sales inquiries via phone, email and live chat, clearly articulating to visitors and potential residents what the community offers and why our organization is unique -Immediately report any maintenance issues, including visitor common area bathrooms, that need to be addressed to DCR, ED, and/or DBG -Serve as Concierge for residents calling to inform them of visitors/package deliveries, offering meal and activity reminders, and assisting with appointment reminders and transportation arrangements -Assist in emergency situations in a calm, competent and efficient manner -Maintain electronic visitor management system or visitor sign in/out sheets -Attend mandatory scheduled in-service training programs to meet state requirements as well as relations and sales trainings -Maintain working knowledge of all residents and family members in community; communicate any pertinent resident issues observed to DCR, DBA and ED Show less



Children's Services of Roxbury, Inc.

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Homeless/Teen Social Worker

  • Nov 2018 - Present

• Teacher

  • Jun 2006 - Nov 2018

  Daycare Teacher- Set up and supervise activities for ages 2 months to 5 years - Follow guidelines of National Association for the Education of Young Children (NAEYC) for center accreditation - Help create and implement weekly curriculum for all classrooms Intern Sept. 2017 to present- Provide support to center director- Contact parents to provide information on activities and to update children’s files- Create files for newly enrolled children for the centerInternJanuary 2017 to May 2017- Produced scripts and coordinated videography and photography of the center for organization website- Reviewed proposal to collaborate with dental student to provide dental care and education to students Show less

• Yotuh and Police in Partnership; Youth Peer Leader

  • Jun 2007 - Aug 2010

  - Conducted round table discussions about legal issues at Department of Youth Service facilities.- Volunteered with police officers at community events - Created and produced teen-inspired play, "Know the Law," which was performed at Huntington Theatre



Boston Children's Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Experince Associate

  • Jan 2019 - Feb 2021

  Greet visitors with professional customer service by offering a welcoming, courteous, and safe environment. Provide visitors with general information regarding museum exhibits, programs, and services. Promote the Power of Play by engaging with children and families to maximize learning and enjoyment in the museum. Manage information desk; answer phone, assist with visitors’ inquires and make building announcements. Staff the greeter and climber post to ensure safety and security for visitors. Attend and participate in regularly scheduled staff meetings and trainings. Adhere to Museum policies and procedures. Perform Admission or Exhibit duties as assigned on the daily staff schedule. Perform open and close procedures with a focus on restock, cleaning and sanitizing. Other duties as required. Exhibit Responsibilities: Engage with children and families to promote a fun learning experience. Staff daily assigned activities in exhibit spaces. Prep materials for activities, programs and events. Support educators during scheduled programs and events. Assist with crowd control during busy operational hours, such as holidays, weekends and school vacation weeks. Admissions Responsibilities: Accurately process cash, credit, pass and discount transactions. Adhere to internal controls according to admissions policies and procedures. Reconcile assigned cash drawer at the beginning and end of each shift. Accurately capture demographic info and visitor data. Promote membership sales and process membership renewals. Complete all admissions forms with great attention to detail. Support Museum fundraising campaigns. Data entry tasks as required. Show less