Experience

Choice Solutions

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Project Coordinator

  • Mar 2023 - Present



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Recruiting Program Manager, User Experience

  • Oct 2022 - Mar 2023



Cerner Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Program Manager

  • Jun 2022 - Oct 2022

• Senior Project Coordinator

  • May 2020 - Jun 2022

  - Recruit clinicians and end-users to participate in Human Factors research. - Provide project coordination in assigned vertical alignments and ensure timelines are on track.- Build and maintain internal stakeholder relationships.- Provide timely and ongoing communication to appropriate stakeholders.- Update and monitor project-tracking tools (e.g., Jira 3, Gantt Charts, etc.).- Update team process documents and internal training pages. - Assist with new hire onboarding and conduct training sessions. Show less



Henderson Engineers

• United States
• Design Services
• 700 & Above Employee

• Project Coordinator

  • Jul 2017 - Mar 2020

  -Managed day-to-day calendar meetings, scheduling, client inquiries, budget reports & monthly expense reports. -Handled all construction administration project submittals & RFIs. -Formatted & proof-read project specifications, narratives & construction documents. -Organized client social happy hours, monthly touchpoints, and vendor lunch and learns. -Processed Client Relationship Management (CRM) data entries through our internal software system, Deltek. -Scheduled meetings for project coordination & client touch points. -Scheduled one-on-one team touch points & annual reviews. -Coordinated quarterly team outings, happy hours, office social activities & volunteer events. -Greeted guests, answered calls, distributed mail, stocked office & kitchen supplies, set up meetings before presentations, general IT support & all other administrative duties. Show less



Worldwide Express

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Freight Specialist II

  • May 2016 - May 2017

  -Answer inbound phone calls & emails from customers & vendors to schedule & track shipments, freight quoting, billing inquiries, claims requests on damaged/short freight deliveries, & provide tech support with website.-Schedule 45+ vendor & customer pick ups per day.-Provide domestic, international & expedited freight quotes for customers.-Responsible for calling on guaranteed delivery shipments & making sure they were on schedule every morning & report back to customers of any issues.-Manage 100+ customer accounts for our Kansas City, Denver, & Omaha markets with my 3 team members. Show less

• Freight Specialist I

  • May 2015 - May 2016

  -Scheduled 100+ shipments per day for our Denver, Omaha, St. Louis, Grand Rapids, Green Bay & Chicago markets.-Provided updated tracking & status details of all new & existing shipments to customers.-Sent daily reports to 3 assigned accounts with a list of their live shipments, tracking information & billing details.-Worked with a team of 9 freight specialists in managing 500+ shipments per day.



BidClerk

• United States
• Information Services
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2013 - May 2015

  -Answered inbound phone calls, emails & voicemails regarding subscription rates & services, new subscriber activations, website training & account set up, billing questions, project requests for website & sales reps inquiries. -Attentively responded to live chats through website. -Responsible for invoicing, collecting past due payments, & processing credit card & check transactions for existing subscribers.-Worked with a team of 7 customer service reps to provide exceptional service for all users. Show less

• Online Content Specialist

  • Mar 2013 - Nov 2013

  -Managed assigned territory accounts & projects.-Called 50-60 new & existing contacts per day for new leads.-Published 15-20 new projects per day.-Responsible for proofreading, fact-checking, & updating new & existing projects in our database.-Researched through online sources for new leads & projects.-Worked under tight daily deadlines set by manager.



Hackney's Printers' Row

• Restaurants

• Restaurant Server

  • Jul 2011 - Mar 2014

  -Executed excellent customer service & hospitality skills. -Greeted & seated all customers. -Served food & beverage. -Handled all cash, credit & gift card transactions. -Consistently maintained restaurant cleanliness. -Performed daily opening and closing procedures. -Executed excellent customer service & hospitality skills. -Greeted & seated all customers. -Served food & beverage. -Handled all cash, credit & gift card transactions. -Consistently maintained restaurant cleanliness. -Performed daily opening and closing procedures.