Product Manager

• Apr 2022 - Present

Travel

• Jun 2020 - Dec 2021

Living aboard a 45ft yacht, I spent two seasons sailing the Mediterranean covering approx. 2000 nautical miles and seven countries. Living aboard a 45ft yacht, I spent two seasons sailing the Mediterranean covering approx. 2000 nautical miles and seven countries.

Delivery Manager

• Dec 2018 - Mar 2020

Leading a portfolio of client projects ranging from technical website builds to digital and creative campaigns, working with clients such as Les Mills International, House of Travel, Chinese Herald and Trilogy. Managing a number of cross functional project teams, responsible for overall project management, planning and scope, resourcing, forecasting, budgets and tracking, ongoing, project health along with building and maintaining transparent relationships with clients and managing BAU client communications.Worked closely with both developers and creatives to deliver solutions for clients ignited by technology. Responsible for overseeing all stages of the project from concepts through to QA, UAT and deployment as well as assisting with new business pitches, RFP responses and incoming leads. Show less

Account Executive

• Dec 2017 - Dec 2018

Supporting the Client Manager and Client Lead, responsible for facilitating day to day client consultation and communications as well as internal communications with the creative and production teams to ensure the client’s requirements are delivered on time and on budget.

Communications & Marketing Manager

• Sep 2016 - Dec 2017

Solely responsible for all communication between the Club’s management team and the membership base of over 2000 members. Part of a small team in a newly established role to assist the Club in re-positioning themselves and attracting a younger membership base. Responsible for a wide range of tasks including content and copy for EDM campaigns and newsletters, production of marketing material, website management, organising and hosting members’ events and day-to-day engagement with members. Solely responsible for all communication between the Club’s management team and the membership base of over 2000 members. Part of a small team in a newly established role to assist the Club in re-positioning themselves and attracting a younger membership base. Responsible for a wide range of tasks including content and copy for EDM campaigns and newsletters, production of marketing material, website management, organising and hosting members’ events and day-to-day engagement with members.

Customer Relations Specialist

• Oct 2015 - Sep 2016

Part of the Customer Experience team. Responsible for efficient and cost effective customer recovery through the successful investigation and resolution of customer complaints and enquiries spanning multiple Air New Zealand departments. Part of the Customer Experience team. Responsible for efficient and cost effective customer recovery through the successful investigation and resolution of customer complaints and enquiries spanning multiple Air New Zealand departments.

Showroom Manager

• Feb 2015 - Sep 2015

Showroom manager providing in-store sales assistance and advice and also post-sale customer service. Tasked with additional marketing projects such as overseeing the COAST Pinterest page and various activities working to target trade professionals to spread brand awareness. Showroom manager providing in-store sales assistance and advice and also post-sale customer service. Tasked with additional marketing projects such as overseeing the COAST Pinterest page and various activities working to target trade professionals to spread brand awareness.