HR Business Partner

• Jan 2022 - Present

HR Business Partner

• Jun 2017 - Dec 2021

To support the Health FM business with the delivery of people strategies and embed good people management practices to support in achieving the business strategy. The site has 750 employees across 9 service lines.• Building collaborative relationships with the senior management team and key stakeholders to understand the Business needs• Working in partnership with HR function team, leadership and operations managers to develop and deliver the People Strategy• Analysing data to implement and contribute to continual improvement of processes and innovation such as: data led absence management, diversity initiatives, addressing attrition issues, management development• Developing and the implementing employee engagement initiatives across the contract and wider business unit to drive a culture of exceptional customer service• Developing a talent and succession pipeline, which identifies key roles and ensures resilience and development of management capability• Diversity and inclusion - understanding the diversity of our team to ensure we can be a truly inclusive workforce. Devised the solution for closing the data gap across the business utilising MS Forms for data capture to support us in better understanding our workforce and ensuring our services, solutions and processes are representative of our teams• working collaboratively with the Unions• Coaching managers and leaders • Providing expert advice on Employee Relations queries, dealing with escalated enquiries and ensuring adherence to legislation• Analysing and Managing Risk relating to ER issues, resourcing, learning and development etc ensuring compliance with applicable employment laws and regulations across all activities• Providing and presenting regular People metrics and management information to review performance, predict activity and develop action plans• Leading on specific resourcing projects to support the business needs• Writing and implementing policies

HR Manager

• Dec 2013 - Jun 2017

To build, and support the GM's to deliver, the People Strategy: employee engagement, training, employee relations (Absence Management, Discipline and Grievance), and Performance Management. The role includes strategic development and improvement of the contract people business plan for a team of 635 employees. The team includes a variety of Hard FM and Soft FM roles with differing skills sets, T&C's and from a diverse background.Key Responsibilities:• Line manage a team of 7 people, with overarching responsibilities of a variety of business areas: training, L&D employee relations, employee engagement (including, reward and recognition, communication) and payroll. • An active member of the Leadership Team, leading on People.• Managing the employee lifecycle processes and making continuous improvements to ensure these are fit for purpose.• Lead the Extended Leadership Team meeting to ensure clear communication from the LT, give the ELT opportunity to raise issues and respond to these, and support the development of the ELT members by arranging and delivering workshops.• Supporting managers to confidently manage discipline and grievance issues using Serco policies and procedures.• Managing absence using Serco policies and procedures including long term absence, capability and short term absence cases.• Conducting interviews for supervisory and people management roles and supporting managers with the recruitment strategy.• Working closely with managers to support performance management.Key Achievements:• Successfully implemented key HR projects on site:o MyHR Self Serviceo Absence Manager o Serco Essentials Training• Developed communications strategy which included forums, briefings, newsletters and notice boards to create a consistent channel for employees across all departments and shift patterns.• Developed a 1 day training solution to support employee engagement, ensure business / contractual / legal compliance, and fit the business needs.

HR and Contract Administrator

• Aug 2011 - Nov 2013

Key Responsibilities:• Supporting the Contract Director in a PA capacity.• Collated and analysed Business KPI’s.• Responsible for all internal communications including putting together contract team briefings, quarterly newsletters and communications boards.• Developed a recognition scheme to reward employees who go above and beyond and to support employee engagement.• Managed the annual viewpoint survey and employee engagement cycle.• MyHR Superuser for HR (manager and employee) systems.• Developed the Annual Report.• Developed the employee handbook for new starters to support the employee brand.• Took minutes and actions of LT and ELT meetings as well as HR meetings.Key Achievements:• Won a Serco Regional Pulse Award (UK& Europe) and went on to win a Serco Global Pulse Award for commitment.• Organised 3 key events to raise money for the Serco Foundation which raised over £6000o Family Fun Day o East Anglian Contracts awareness day (with Balloon race)o Sky dive for Whizz Kidz

Business Faults Advisor

• Jan 2011 - Aug 2011