Experience

FCM Travel New Zealand

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Account Manager

  • Feb 2022 - Present



The Salvation Army New Zealand, Fiji, Tonga & Samoa

• Non-profit Organization Management
• 100 - 200 Employee

• EA to Divisional Leaders and Divisional Operations Manager

  • Dec 2020 - Feb 2022

• Business Partnerships Coordinator (contract)

  • Sep 2020 - Dec 2020



Volkswagen Group Australia

• Australia
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Customer Experience Ambassador (Temp)

  • Jun 2020 - Sep 2020



FCM Travel UK

• United Kingdom
• Travel Arrangements
• 300 - 400 Employee

• Multi-National Account Manager

  • Apr 2018 - Apr 2020

  In this role I was the dedicated relationship manager for a portfolio of global and national clients, across various industries. My key responsibilities included implementing new business, creating and managing business plans which aligned with my clients objectives, negotiating supplier contracts, constructing and revising Service Level Agreements, as well as analysing and presenting management information and delivering detailed reporting to senior stakeholders. It was my objective to help my clients to construct and manage the most cost effective and efficient travel programme for their business and their employees.



FCM Travel New Zealand

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Account Manager

  • Oct 2016 - Apr 2018

  FCM Travel Solutions is the flagship corporate travel business of the publicly listed and globally iconic travel group Flight Centre Limited. In my role as Account Manager at FCM Travel Solutions, I am responsible for maintaining and managing a portfolio of national accounts. I assist these corporates in reducing their cost of travel through education, management reporting, consolidation and third party supplier negotiations. FCM Travel Solutions is the flagship corporate travel business of the publicly listed and globally iconic travel group Flight Centre Limited. In my role as Account Manager at FCM Travel Solutions, I am responsible for maintaining and managing a portfolio of national accounts. I assist these corporates in reducing their cost of travel through education, management reporting, consolidation and third party supplier negotiations.



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Client Manager

  • Jun 2014 - Oct 2016

  Pitney Bowes is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes. In my role as National Client Manager at Pitney Bowes New Zealand I was responsible for a large portfolio of SMB clients. This role focused on retention and growth of the existing portfolio through contract renewal and cross sell as well as qualification and closure of new business leads.

• Sales and Marketing Coordinator

  • Jul 2013 - Jun 2014

  - Database analysis to identify and nurture leads- Analysing sales figures and generate weekly reports- Customer services – general enquiries, problem resolution, etc.- Creating customized reports and dashboards in Salesforce.com- Ensuring salesforce pipeline revenue matches national forecast - Improving sales operations by working closely with the National Operations Manager- Assisting with Account Management responsibilities while Sales Reps are travelling- Effective communications with colleagues in the Australian and Singaporean teams- Ownership of internal event planning for conferences, morning teas, meetings and off-sites- Designated communicator between sales and other internal departments and external agencies.- Assisting the National Sales Manager on a day to day basis- Filling in for the National Sales Manager in his absence- Assist with planning and executing marketing campaigns- Responsibility for all online and digital campaigns- Measuring and analysing campaign results and ensuring lead follow up by sales team- Main point of contact for all up to date product brochures, catalogues, images, etc.



Norcross Printing Group

• New Zealand
• Printing Services
• 1 - 100 Employee

• Customer/Administration Support

  • Dec 2012 - Jul 2013

  Accounts support, customer support, direct mail/variable data coordination, organisation of outsourced jobs, mail house co-ordination. Accounts support, customer support, direct mail/variable data coordination, organisation of outsourced jobs, mail house co-ordination.



The Salvation Army

• United States
• Non-profit Organizations
• 700 & Above Employee

• Receptionist/Administrator

  • Feb 2012 - Dec 2012

  In this position I was the first point of contact for the public. It was my role to answer incoming calls, greet visitors and make referrals to other parts of the organisation as required. I was responsible for a wide range of general office duties including the production of advertisements, newsletters and power point presentations; handling incoming/outgoing mail and courier parcels; managing the main email account; photocopying and printing; managing bookings for the building and relevant equipment.



The Just Group, Just Jeans

• St Lukes

• Sales Assistant

  • Mar 2010 - Jan 2012