Experience

Crenshaw Associates

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Operations and Client Services

  • Oct 2022 - Present

  Work in Cohort with Director of Operations to produce webinars with external partners such as Deloitte and American Express and in-person company events such as the Coach Development Series, townhalls and holiday gatherings. Manage clients and staff within online portals including onboarding new users, updating records, and providing training and tech support to advisors and coaches (Salesforce, SharePoint, myCAreer). Create and maintain monthly sales analytic reports, new… Show more Work in Cohort with Director of Operations to produce webinars with external partners such as Deloitte and American Express and in-person company events such as the Coach Development Series, townhalls and holiday gatherings. Manage clients and staff within online portals including onboarding new users, updating records, and providing training and tech support to advisors and coaches (Salesforce, SharePoint, myCAreer). Create and maintain monthly sales analytic reports, new contract reporting sheets and other ad hoc reports as requested. Build and maintain the operations institutional knowledge management systems and processes. Coordinate all client projects such as Executive Leadership Development programs, Board Director Placement and Transition/Outplacement; Track and execute key milestones on projects. Show less



Flamingo

• United States
• Insurance

• Customer Experience

  • Mar 2021 - Jul 2022

  Collaborate with CXA team to analyze customer interactions to produce solutions for recurring issues or customer complaints. Serve on Workplace Experience Pep Squad to increase employee morale and connectedness through remote and in person events. Work in cohort with supervisor to develop Fraud and Safety standard operating procedures for Flamingo; Created and developed comprehensive training materials for the CX Fraud and Safety standard operational procedures. Facilitated… Show more Collaborate with CXA team to analyze customer interactions to produce solutions for recurring issues or customer complaints. Serve on Workplace Experience Pep Squad to increase employee morale and connectedness through remote and in person events. Work in cohort with supervisor to develop Fraud and Safety standard operating procedures for Flamingo; Created and developed comprehensive training materials for the CX Fraud and Safety standard operational procedures. Facilitated engaging and interactive training sessions, successfully equipping CX team members with necessary knowledge and skills to effectively detect and mitigate fraud risks while ensuring exceptional customer service. Planned and hosted events/ remote informational programming that was geared towards enhancing and ensuring the representation of Harry’s employees of African Ancestry as a member of the African Ancestry Collective employee resource group. Work on ad hoc teams that handled various branding, marketing and macro centered projects. Show less



Healthify

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Client Support Specialist

  • Jan 2021 - Sep 2021

  Communicate client feedback to engineering teams and collaborate on product improvements such as solutions for any recurring platform issues or potential new features. Manage and keep resource databases up to date; run data reports as needed. Work in cohort with lead to create marketing collateral and in app messaging for new product feature releases. Ongoing creation and maintenance of platform product tours and knowledge center on Intercom to enhance the onboarding… Show more Communicate client feedback to engineering teams and collaborate on product improvements such as solutions for any recurring platform issues or potential new features. Manage and keep resource databases up to date; run data reports as needed. Work in cohort with lead to create marketing collateral and in app messaging for new product feature releases. Ongoing creation and maintenance of platform product tours and knowledge center on Intercom to enhance the onboarding process of new clients. Assisted Implementations team with various tasks during the client onboarding and offboarding process. Show less



Hamburg Gaming

• United States
• Restaurants
• 1 - 100 Employee

• Promotions and Events Coordinator

  • Jul 2019 - May 2020

  Hamburg. NY Effectively contributed to the revenue and customer service objectives of the gaming facility by leading the development and execution of promotional strategies and events that promoted customer loyalty and increased spending. Oversaw the promotions for the entire facility with a focus on optimizing the customer experience by leading engaging and creative promotions while creating marketing materials and advertisements for target audiences. Mitigated liability and compliance risks… Show more Effectively contributed to the revenue and customer service objectives of the gaming facility by leading the development and execution of promotional strategies and events that promoted customer loyalty and increased spending. Oversaw the promotions for the entire facility with a focus on optimizing the customer experience by leading engaging and creative promotions while creating marketing materials and advertisements for target audiences. Mitigated liability and compliance risks by managing all related paperwork and summary reports, spearheaded the implementation of organized folders and created files that adhered to commission standards. Optimized the customer experience by leading the planning and execution for the "Weekend Series," which featured live bands each week, independently managed the scouting, booking, and contract development process for artists. Developed a long-term partnership with WYRK, a country music station to drive media and public relations activities, while contributing to the social media efforts during live events (captured/edited live photos and videos). Strategically compiled and analyzed reports for customer gameplay that allowed management to make decisions on promotional offerings, free item give away(s), and events based on individualized player spending and activity. Maximized departmental productivity by creating an internal promotional calendar to keep employees abreast of promotional offerings while also highlighting employee contributions that increased morale. Independently created marketing materials, including mini flyers, signage, and graphics for advertisements in local newspapers and magazines utilized software such as Adobe Photoshop and Canva. Show less



Se7en Eats

• Technology, Information and Internet

• Social Media Manager

  • Aug 2018 - Feb 2020

  Buffalo, New York Successfully supported the catering company in achieving marketing, brand awareness, and social media engagement goals by leading all facets of the digital branding development efforts while managing the online reputation. Singlehandedly developed and established the company’s digital footprint, led the development of business cards and flyers, created social media pages (Facebook & Instagram), and led the design/content for 3+ social media posts per day. Effectively performed… Show more Successfully supported the catering company in achieving marketing, brand awareness, and social media engagement goals by leading all facets of the digital branding development efforts while managing the online reputation. Singlehandedly developed and established the company’s digital footprint, led the development of business cards and flyers, created social media pages (Facebook & Instagram), and led the design/content for 3+ social media posts per day. Effectively performed research to gather data from various review sites like Yelp and Facebook to monitor trends in reviews and customer engagement while analyzing social media growth, impressions, paid campaigns, and insights. Independently leveraged media connections to orchestrate interviews and local news for company events, including a feature with WKBW Midday Minutes and a write up in popular lifestyle magazine, Buffalo Rising. Developed weekly and monthly reports for review by the owner that highlighted the achievement of critical metrics regarding ROI, content creation, website traffic, media placement, and other key performance indicators. Show less



Townsquare Media

• United States
• Advertising Services
• 700 & Above Employee

• Promotions Coordinator

  • Jan 2018 - Sep 2019

  Buffalo, New York Effectively supported the company's promotions and marketing functions by providing on-site promotional management at various client events, festivals, and concerts. Assisted Promotions Director with new hire training, scheduling and keeping availability/contact information up to date. Managed the set-up for the DJ or other booked talent to broadcast live while managing live promotions (games, entry boxes for drawings, promotional materials) to engage attendees and improve brand… Show more Effectively supported the company's promotions and marketing functions by providing on-site promotional management at various client events, festivals, and concerts. Assisted Promotions Director with new hire training, scheduling and keeping availability/contact information up to date. Managed the set-up for the DJ or other booked talent to broadcast live while managing live promotions (games, entry boxes for drawings, promotional materials) to engage attendees and improve brand awareness. Oversaw the capture and editing of photos and videos at various events and shot promotional videos for clients such as the Taste of Buffalo, Live Nation and private industry events for the WBLK station. Show less



Unyts

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Blood Donor Services Coordinator- Reporting

  • Feb 2019 - Jul 2019

  Buffalo, New York Provided internal support to the account executives in all functions associated with planning, scheduling and execution of mobile blood drives. Acted as primary liaison between sponsors and account executives throughout the lifecycle of the blood drive. Worked in concert with Marketing on monthly creation of donor facing promotional material; Created, printed and mailed all donor and sponsor marketing collateral for mobile blood drives. Compiled and maintained reward tier… Show more Provided internal support to the account executives in all functions associated with planning, scheduling and execution of mobile blood drives. Acted as primary liaison between sponsors and account executives throughout the lifecycle of the blood drive. Worked in concert with Marketing on monthly creation of donor facing promotional material; Created, printed and mailed all donor and sponsor marketing collateral for mobile blood drives. Compiled and maintained reward tier tracking for all donor rewards programs and monthly blood recruitment data reports for leadership; Conducted recruitment outreach when needed. Oversaw O- blood donor rewards program through management and creation of merchandise, fulfillment of point redemption orders, creation of newsletter to drive blood donation during peak seasons and management of databases. Show less



CUMULUS MEDIA

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Sales Assistant

  • Jun 2018 - Feb 2019

  Buffalo/Niagara, New York Area Successfully provided support to the account executives in managing the promotions and traffic for the media company by managing client orders, ensuring proper coding, and scheduling to mitigate conflicts. Organized and input both new and revised orders; assist in creating sales proposals, digital campaigns; and provide customer care to help eliminate problems. Assisted Account Executives with WideOrbit orders and traffic as needed; backup for Account Executives as needed to input… Show more Successfully provided support to the account executives in managing the promotions and traffic for the media company by managing client orders, ensuring proper coding, and scheduling to mitigate conflicts. Organized and input both new and revised orders; assist in creating sales proposals, digital campaigns; and provide customer care to help eliminate problems. Assisted Account Executives with WideOrbit orders and traffic as needed; backup for Account Executives as needed to input traffic instructions into VCreative. Show less



Buffalo State College

• United States
• Higher Education
• 200 - 300 Employee

• Student Ambassador

  • Aug 2015 - May 2018

  Buffalo, NY Direct daily tours of campus to prospective students and families. Answer/make phone calls from or to prospective students, families, high school and college counselors. Assist with Campus Open House and High school visits promoting Buffalo State College as an institution Assist with office work as needed.

• Student Assistant

  • Aug 2016 - Aug 2017

  Provide support to University Police Department as needed. Secure campus premises and personnel by patrolling property; inspecting buildings, equipment, and access points; permitting entry. Complete reports by recording observations, information, occurrences, and surveillance activities.

• BSC TV Producer

  • Aug 2016 - May 2017

  Generate show ideas based on trendy topics and popular demand. Responsible for typing on-air and voiceover scripts. Assisted in segment production, host casting and editing segments of the show. Shot footage for new packages.



SUNY FIlm Festival

• Associate Producer

  • Mar 2016 - Feb 2018

  Buffalo/Niagara, New York Area Served on the small team that developed and implemented social media marketing strategies that targeted and bolstered film submissions (early-stage planning) and ticket sales for annual SWFF. Assist in the setup and operations of all Festival events, including Opening Night, Closing Night, Curators Night, and various Panel breakouts. Executed fundraising with the Festival Director which included acquiring sponsorships, individual and business donations and program ad… Show more Served on the small team that developed and implemented social media marketing strategies that targeted and bolstered film submissions (early-stage planning) and ticket sales for annual SWFF. Assist in the setup and operations of all Festival events, including Opening Night, Closing Night, Curators Night, and various Panel breakouts. Executed fundraising with the Festival Director which included acquiring sponsorships, individual and business donations and program ad sales. Worked with graphic designer and printer while overseeing the production of the festival program book and printed schedule; including writing copy and coordinating advertising. Show less



TEEN DIARIES

• United States
• Entertainment Providers

• Campus Reporter

  • Aug 2014 - Apr 2016

  Brainstorm and implement innovative marketing tactics to promote Pretty Girl Sweat. Responsible for composing rotating topic specific articles every week. Directly responsible for management and utilization of company social media accounts.



GEAR UP

• Higher Education
• 100 - 200 Employee

• Media Intern

  • Sep 2012 - Jun 2014

  Bronx, NY Assist in creation of selected projects and its contents. Collects and analyze data for project based research. Advise and guides valuable input in brainstorming process to heighten the success of multiple project completions.



Community Healthcare Network

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Peer Lead

  • Jul 2010 - Jun 2014

  Greater New York City Area Coordinated the facilitation of student workshops Provided general administrative and clerical support including mailing, scanning, faxing and copying to management and other departments. Managed the production and creation of annual public service announcement.



BronxNet Community Television

• United States
• Media Production
• 1 - 100 Employee

• Producer

  • Oct 2011 - Jul 2012

  Bronx, New York Assisted with directing and producing teen geared television show. Responsible for Typing and distributing scripts, promos, and formats. Assisted in film production, casting and editing segments of the show.