Ashlee Toorak
Online Travel Solutions Executive at Diversity Travel- Claim this Profile
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Bio
Credentials
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Level 2 Emergency First Aid in the Workplace
OfqualMar, 2015- Sep, 2024
Experience
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Diversity Travel
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United Kingdom
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Leisure, Travel & Tourism
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100 - 200 Employee
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Online Travel Solutions Executive
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Nov 2022 - Present
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Michels & Taylor (London) Ltd
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United Kingdom
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Hospitality
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1 - 100 Employee
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Reception Manager
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Jul 2022 - Oct 2022
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Reception Supervisor
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Jan 2022 - Jun 2022
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Animal Trust CIC
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United Kingdom
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Veterinary Services
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1 - 100 Employee
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Client Services Advisor
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Jul 2021 - Jan 2022
Diary management, customer service, emergency call handling, some animal handling. Diary management, customer service, emergency call handling, some animal handling.
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AccorHotels
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United Kingdom
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Hospitality
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1 - 100 Employee
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Front Desk Receptionist
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Dec 2018 - Jul 2021
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Manchester Marriott Victoria and Albert Hotel
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United Kingdom
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Hospitality
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1 - 100 Employee
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Food And Beverage Assistant
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Oct 2018 - Dec 2018
Bar work, waitressing, some conference set up and housekeeping. Bar work, waitressing, some conference set up and housekeeping.
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Focus Hotels Management Limited
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United Kingdom
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Hospitality
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1 - 100 Employee
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Reservations and Revenue Manager
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Jul 2018 - Sep 2018
Generating daily reports - Reviewing reservation activity; market segments, channels, rates and pick up dates etc. - Opening/closing of low/high demand dates to wholesalers - Checking for inventory imbalances - Implementing overbooking procedures - Weekly pricing adjustments - Pricing and managing group reservations - Putting payment and cancellation restrictions in place for future group room reservations to protect and retain future business - Introduced a new standard of contract and booking form for allocation guests - Liaising daily with the hotel General Manager, Sales, MICE, Finance and Reception departments. Show less
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Reservations Coordinator
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Mar 2018 - Jul 2018
Working within the revenue department alongside groups, conference and events to maximise and generate sales opportunities for the hotel. Responsible for all individual reservations in the property; making reservations over the phone and via email, through 3rd parties such as Wowcher, Booking.com, Expedia etc. Liaising with food and beverage and housekeeping departments to ensure all guest requests are followed up. Looking for potential corporate guests to secure future business, chasing payment for advance purchase reservations, tracking no show guests, complimentary stays, ensuring payment instructions for each guest are valid and up to date and building new rate codes into Opera. Attending department and internal meetings to communicate overbooking procedures, monthly financial targets etc. Show less
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Multi Site Group Coordinator
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Jun 2017 - Mar 2018
Responsible for the revenue management, organisation and quality of the room sales service by maximising the occupancy rate and average rate per room.Receiving requests via email for group reservations ranging from 8 to 100+ hotel rooms. Using programs such as EZ Revenue Management Systems, OTA insight and company exclusive displacement tools for pricing and quoting to potential clients. Providing rates through Venue Directory, CVent and other channels. Working under pressure due to high demand for 16 hotels in different locations in the UK. Show less
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Reception Supervisor
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Jun 2014 - Jun 2017
Working in a busy city centre hotel providing customer care such as, taking care of guests from arrival to departure; acting on any requests, providing local information and making reservations face to face, over the phone and via email. Undertaking administrative duties, ensuring all guest data is correct and up to date, liaising with travel/tour operators to ensure payments and reservations are secured. Responsible for responding to all guest feedback on Booking.com and Tripadvisor and following up with investigations if necessary.Handling complaints face to face, over the phone and via various website channels. Investigating complaints and providing refunds when appropriate. I dealt with situations including dealing with difficult guests and book outs on a regular basis. In this multi tasking position, I cooked and served food and drinks, cleaned rooms/public areas and am able to complete basic maintenance tasks. Show less
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Sales Assistant
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Aug 2013 - Jun 2014
My daily responsibilities were customer service, target sales, merchandising, marketing, deliveries, stock control and housekeeping. My daily responsibilities were customer service, target sales, merchandising, marketing, deliveries, stock control and housekeeping.
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JD Williams
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United States
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Professional Training and Coaching
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1 - 100 Employee
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New Customer Advisor
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Jul 2013 - Aug 2013
Answering incoming calls to existing and potential customers, handling enquiries, processing customer orders, offering products, services and updating customer accounts. Answering incoming calls to existing and potential customers, handling enquiries, processing customer orders, offering products, services and updating customer accounts.
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PDSA
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Volunteer
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Jul 2013 - Aug 2013
Customer service, merchandising, deliveries, stock control and housekeeping. Customer service, merchandising, deliveries, stock control and housekeeping.
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Mega Motorcycle Store
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United Kingdom
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Retail
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1 - 100 Employee
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Store Manager
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Mar 2012 - May 2013
All aspects of general management of the store. Responsibilities are opening and closing of store, customer service, maximising sales opportunities, arranging customer deliveries, store transfers, liaising with the company director and other stores, using Outlook and Excel, training, hiring and managing staff, merchandising, stock takes, cashing up and general housekeeping. All aspects of general management of the store. Responsibilities are opening and closing of store, customer service, maximising sales opportunities, arranging customer deliveries, store transfers, liaising with the company director and other stores, using Outlook and Excel, training, hiring and managing staff, merchandising, stock takes, cashing up and general housekeeping.
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Sales Supervisor
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Sep 2011 - Mar 2012
All aspects of general management of the store. Responsibilities were opening and closing of store, customer service, maximising sales opportunities, logistics, all clerical duties, supervising staff, merchandising, stock takes, cashing up and general housekeeping. All aspects of general management of the store. Responsibilities were opening and closing of store, customer service, maximising sales opportunities, logistics, all clerical duties, supervising staff, merchandising, stock takes, cashing up and general housekeeping.
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GAME
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Denmark
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Non-profit Organization Management
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300 - 400 Employee
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Sales Assistant
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Oct 2006 - Jun 2009
I primarily worked as a Sales Assistant in a Bolton store but also occasionally covered another Bolton store and the Bury store weekly. My responsibilities were maximising sales, customer service, merchandising, training Christmas staff and tracking the stores customer loyalty progress. I primarily worked as a Sales Assistant in a Bolton store but also occasionally covered another Bolton store and the Bury store weekly. My responsibilities were maximising sales, customer service, merchandising, training Christmas staff and tracking the stores customer loyalty progress.
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Alexon Group
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Retail
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1 - 100 Employee
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Sales Assistant
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Feb 2006 - Oct 2006
My responsibilities here were customer service, merchandising, managing the changing rooms and occassional stock takes. I worked here whilst completing high school, so I worked Saturdays and any overtime made available to me. My responsibilities here were customer service, merchandising, managing the changing rooms and occassional stock takes. I worked here whilst completing high school, so I worked Saturdays and any overtime made available to me.
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Education
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2022 - 2024
The Open University
Diploma of Education, Accounting and Business/Management -
2001 - 2006
Turton High School
English Language, B -
2006 - 2007
Bury College
Beauty Therapy, NVQ2
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