Experience

Sherlock Plumbing Heating and Air

• United States
• Construction
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2022 - Present

  Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Show less



All Storage - Encinitas

• United States

• Property Assistant

  • Aug 2021 - Apr 2022

  Rental of storage units Preparing rental agreements Handling financial transactions and banking activities Maintaining a working knowledge of all product and services Maintaining general curb appeal Other duties as assigned by the Company Rental of storage units Preparing rental agreements Handling financial transactions and banking activities Maintaining a working knowledge of all product and services Maintaining general curb appeal Other duties as assigned by the Company



Noonan Family Swim School Inc

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Receptionist

  • Apr 2021 - Aug 2021

  Create a welcoming environment for clients and offering excellent customer service. Customer service and Booking sessions Using a multi line phone system Maintaining Email and Voicemail Collecting payment and light billing Assess students levels Create a welcoming environment for clients and offering excellent customer service. Customer service and Booking sessions Using a multi line phone system Maintaining Email and Voicemail Collecting payment and light billing Assess students levels



Walmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Apr 2008 - Mar 2021

  Maintain the multiple departments per store guidelines. Ensure pricing accuracy. Communicate effectively with customers and other Wal-Mart associates. Maintain inventory and complete inventory reports. Customer Service Manager Complete daily financial reports and deposits. Conduct proper operations with a high level of attentiveness. Provide guidance and support cashiers Prepares cash registers and performs register audits. Communicate effectively with customers and other Wal-Mart associates. Field Project Supervisor (Western Division) Directs Associates, including managers, on process and procedures for Facility set-up projects. Drives and monitors sales and project budget. Models compliance with company policies and procedures and supports company mission Provides and supports the implementation of business solutions. Show less



Harrah's Resort Southern California

• United States
• Hospitality
• 200 - 300 Employee

• Main Banker

  • Mar 2005 - Feb 2008

  Complete daily financial reports and deposits. Conduct proper operations with a high level of attentiveness. Prepares cash carts and performs register audits. Reconciles balances and complete financial reports Complete daily financial reports and deposits. Conduct proper operations with a high level of attentiveness. Prepares cash carts and performs register audits. Reconciles balances and complete financial reports