Experience

Homewatch CareGivers

• United States
• Home Health Care Services
• 700 & Above Employee

• Director of Scheduling

  • Mar 2014 - Present

  Makes and responds to calls from clients, caregivers, and various facilitiesHandle non-medical staffing needs for the Arizona regions of Homewatch Caregivers Schedule non-medical staff for upcoming shifts for the week and subsequent monthsTrain incoming scheduling specialistsProvides clients with scheduling information and changes Provides caregivers with scheduling information, changes in shifts, and client updatesUpdates caregiver and client profiles within GenerationsDocuments all client and caregiver calls, updates calendar and open shifts, and assigns caregivers to clients within Generations



Banner Home Health Care

• Scheduling Coordinator

  • Nov 2010 - Mar 2014

  Makes and responds to calls from patients, clinicians, provider offices, and facilities for scheduling servicesHandle clinical staffing needs for the Arizona regions of Banner Home Care Schedule clinical staff for upcoming shifts for the week and subsequent monthsTrain incoming scheduling specialistsProvides patients with scheduling information and transfers medical questions to the appropriate personnel Documents prior authorizations as required by patient insurance providers



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Customer Experience Specialist

  • Nov 2009 - May 2010

  Answer incoming phone callsGreet incoming customers Direct customer trafficCashier Answer incoming phone callsGreet incoming customers Direct customer trafficCashier



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Sep 2008 - Sep 2009

  Answer incoming phone callsGreet incoming customers Sign new customers with long term contractsHelp existing customers upgrade cell phonesAdd features and rate plans to existing and new accountsCashier Answer incoming phone callsGreet incoming customers Sign new customers with long term contractsHelp existing customers upgrade cell phonesAdd features and rate plans to existing and new accountsCashier



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Loader

  • Dec 2007 - Sep 2008

  Prepare and load UPS delivery trucksMaintain a safe and efficient work environmentEnsure all packages are in proper order and condition for delivery Prepare and load UPS delivery trucksMaintain a safe and efficient work environmentEnsure all packages are in proper order and condition for delivery



Eye Care Professionals

• Front Desk Receptionist

  • Jun 2006 - Dec 2007

  Answer incoming patient phone callsSchedule patient appointmentsResearch and retrieve patient orders and handle monetary transactionsGreet incoming patients, research their appointment, compile chart, and alert physicians or opticians that the patient is waitingResearching and entering patient information into the computer system Answer incoming patient phone callsSchedule patient appointmentsResearch and retrieve patient orders and handle monetary transactionsGreet incoming patients, research their appointment, compile chart, and alert physicians or opticians that the patient is waitingResearching and entering patient information into the computer system