Senior Manager - Compliance, Governance & Business Continuity

• Jul 2022 - Present

Senior Manager - Compliance

• Apr 2021 - Jul 2022

Subject Matter Expert

• Mar 2021 - Present

• To give back to the industry volunteering to be a Subject Matter Expert. • Work with ANZIIF instructional designers to ensure the Skills Units are kept relevant to industry, and continue to globally lead technical insurance training. • To give back to the industry volunteering to be a Subject Matter Expert. • Work with ANZIIF instructional designers to ensure the Skills Units are kept relevant to industry, and continue to globally lead technical insurance training.

Head Of Compliance & Product and Company Secretary

• Oct 2017 - Mar 2021

TravelCard is part of an award-winning group of companies. Launching in April 2018 our team introduced a truely innovative suite of travel insurance and health products that is changing insurance in the Australian market. My responsibilities and experience includes: - Launch an underwriting agency with a focus on innovative products and processes, developing insurer relationships, reinsurance arrangements, broker development strategy, liaising with regulators, product and IT systems development. - Develop and embed a compliant Enterprise Risk Management Framework and Compliance Framework which supports an Australian based sales and claims call centre, a globally based assistance centre and a nationally domiciled development team for both General Insurance and NCPF financial services. - IDR and EDR management. - Marketing, social and digital media and various collateral development. - Direct sales support, broker relationship development, underwriting complex risks, assistance, claims management support and portfolio management. - Claims Manager including oversight and support of the team, complex claims and negotiation. - Design and manage the regulatory change program. - Training framework development and delivery, incident & breach management, BC planning, GICOP, - Design and develop award winning travel and health products. - Launch a market first charity initiative. - Member of the Executive Management team, Compliance Manager, Complaints Manager, Privacy Officer, Risk Manager, Incidents & Breaches Reporting Manager, GICOP Manager, Company Secretary and governance support to the TravelCard Giving Partnership. - Focus on ensuring that the customer is at the heart of everything that we do.

Operations, Product Development & Compliance Manager

• Dec 2014 - Oct 2017

Blue Badge Insurance is Australia’s first insurance Underwriting Agency and General Insurance broker focused on delivering tailored and comprehensive insurance products for Australians with disabilities and limited mobility. My responsibilities include: - Underwriting, Portfolio and Claims management - COO responsibilities - Financial management and reporting - New product development including PDS development, pricing and Policy Management System - IT systems development and oversight - Develop and embedding a compliant Risk Management and Compliance Framework - Identifying operational efficiencies and change management activities - Oversight of the staff training framework - Change management activities - Member of the Executive Management team - AR of an AFS Licenced GI broker

Business Implementation Manager, Compliance and Risk

• Sep 2012 - Dec 2014

Capricorn is a market leaders in the provision of general insurance, general insurance broking & discretionary mutual financial services to the Motor Trade industry. Launch of a dedicated multidiscipline sales framework Develop frameworks to support successful granting of AFS Licences for a General Insurance Broker & Underwriting Agency Strong understanding of the insurance & financial services market to support the delivery of sound, sales, underwriting, claims management and broking practices and frameworks to support the Australian & NZ operations Senior member on chartered Sales, Underwriting, Claims, Portfolio Management, Risk & Finance committee Develop frameworks & operational policies Product development Implement and embed a structured delegation framework Management of the IDR & EDR process Strong communication skills utilised to report to the various Boards & Committees Key roles in various projects including development and verification of new PDS’ & new IT systems Liaison with various external stakeholders including ASIC, FOS and APRA Develop and embed structured training framework to meet the operational needs Embed a compliance framework which promotes best practice service for the clients that it is embraced by all employees to support the achievement of the strategic goals for the operations Development of policies and processes within the scope of the changing regulatory frameworks including Privacy frameworks, FSG’s, remunerations structures etc Ongoing development of direct reports with the aim to enrich roles, improve skills and reduce the key persons dependencies Operations Management responsibilities, Risk Manager, Privacy Officer, Complaints Manager Responsible Manager Capricorn Insurance Services P/L & Capricorn Underwriting Services P/L

Vice President - Compliance & Training Manager Australia & New Zealand

• Jun 2012 - Sep 2012

Responsibilities for compliance training calendar, managing the various lines of business training requirements in line with the AFSL obligations, co-ordination of accreditation programs, delivery of training sessions and input into ongoing regulatory requirements. Responsibilities for compliance training calendar, managing the various lines of business training requirements in line with the AFSL obligations, co-ordination of accreditation programs, delivery of training sessions and input into ongoing regulatory requirements.

Taking a break

• Jan 2012 - Jun 2012

Currently I am taking a break from the full time employment market. I am involved in some consulting projects in the insurance and financial services markets, as well as developing some web based organisations. Watch this space for my next role. Currently I am taking a break from the full time employment market. I am involved in some consulting projects in the insurance and financial services markets, as well as developing some web based organisations. Watch this space for my next role.

Deputy General Manager

• Jun 2007 - Dec 2011

Management of the Australia & New Zealand operations. These responsibilities included oversight of various departments, developing relationships with new clients, setting operational policies, liaising with regulators, driving efficiencies, achievement of strategic targets & management of a significant P&L. Further responsibilities included; Management of the Underwriting department including portfolio management, setting risk appetite & developing new products Oversight of the Claims department for a range of complex products, manage any legal matters, vendor management, recovery management, implement fraud controls & the ongoing commitment to financial reporting internally and to reinsurers Embed a customer service culture so as to foster long term relationships to support the commercial portfolio whilst maintaining significant renewal retention rates Design & facilitate training programs Oversight of the IDR & EDR programs Management & development of employees Oversight of all regulatory matters including identifying the impact of legislative changes such as APRA’s LAGIC project, IPSA legislation in NZ, detailed knowledge of the insurance legislative framework & its application to the provision of the financial services, compliance of products & wordings Develop, engage and embed a prudentially approved active culture of compliance and risk management Financial oversight of the operations with responsibilities to develop growtyh strategies, construction of annual budgets & business plans, monthly P&L monitoring, oversight of solvency & capital monitoring & maintaining focus on reducing business expense Change management initiatives to improve operational efficiencies, IT systems & reallocation of employee roles to reduce expenses & improve customer retention Liaising with ASIC & APRA Responsible Manager & Responsible Person Member of various committees including Risk, Sales, Claims, Pricing, Renewal & Capital Management Board & COO resposibilities

Underwriting & Operations Manager

• May 2004 - Jun 2007

Management of the insurance operations of the insurance agency in Australia, with responsibilities for Commercial Underwriting, Portfolio management, Claims, Financial management, Risk & Compliance, and COO responsibilities. Management of the insurance operations of the insurance agency in Australia, with responsibilities for Commercial Underwriting, Portfolio management, Claims, Financial management, Risk & Compliance, and COO responsibilities.

Senior Underwriter

• Jun 1999 - May 2004

Responsibilities for managing a commercial, risk and claims insurance portfolio Responsibilities for managing a commercial, risk and claims insurance portfolio

Underwriter

• Jan 1996 - Jun 1999

Underwriter focussing on commercial lines including Trade Credit Insurance, Bonds, Surety and Builders Warranty. Underwriter focussing on commercial lines including Trade Credit Insurance, Bonds, Surety and Builders Warranty.