Regional Account Manager

• Dec 2021 - Present

Sales Coordinator

• Nov 2020 - Dec 2021

• Leads and manages project work as part of sales diagnostic work and sales department development.• Work with analysts and outside resources to deliver account segmentation and alignment strategies.• Work with sales, customer service, finance, operations, manufacturing, product development and marketing leadership to define effective operating framework for account management including reporting, key metrics, targets, policy and process.• Own and drive the key operating processes within sales - collaborate with sales leadership to identify opportunities for process and customer profitability improvements.• Assist or lead in building Sales training programs and developing continuous improvement strategies; including new product and services launches.• Design and implement a robust set of operating and KPI metrics to evaluate business performance vs. established objectives, the correlation of sales activities and ensure sales resources are deployed efficiently and effectively. Show less

National Account Data Analyst

• Nov 2018 - Nov 2020

• Compiling unit movement, service frequency and other velocity information to generate sales reports in support of assigned National Account Manager• Monitor customer performance on a weekly basis, create comparison reporting to budget/forecast expectations and providing summary to National Account Managers• Monitoring & maintaining the retail customer portals – demonstrate proficiency in reviewing, compiling and analyzing relevant data• Summarize/analyze data in a meaningful way including possible conclusions about sales trends and next steps solutions• Build and maintain relationships with customers (buyers, assistant buyers, fulfillment, etc.) Show less

Business Analyst/Project Manager

• Mar 2017 - Nov 2018

• Responsible for achieving operational objectives by on-boarding new clients, preparing and executing project plans, organizing stakeholders and meeting deadlines, engaging with new client relationships, and partnering with business units to implement change and improve outcomes.• Proactively identifies deficiencies and provides appropriate feedback and suggestions for improvement to management and client to resolve and prevent issues.• Regularly and proactively communicates with the client to ensure new start-up success.• Approaches responsibilities with a focus on continuous improvement, develops and communicates innovative ideas to improve overall performance and processes, and implements ideas as directed.• Analytical problem-solving with ability to dissect complex business problems.• Remain informed on healthcare legislation and industry changes to ensure client needs are met and processes are performed in a compliant manner. Show less

Revenue Cycle Management

• Dec 2014 - Mar 2017

• Directly responsible for the successful management and operation of the revenue cycle for a specific set of clients, resulting in increased cash collections, increased A/R velocity, and decreased A/R days to ensure desired outcomes are achieved.• Provides direct supervision for a multi-functional team which includes onshore and offshore staff members. Hiring staff, addressing staff concerns, and managing performance, including time and attendance, policy enforcement and corrective action, employee development, terminations, etc.• Monitor and measure departmental outcomes in comparison to client commitments, and identify barriers and implement solutions, when desired outcomes are not achieved. • Regularly review and analyze collections data, A/R information, workflows, and billing processes and proactively identify issues that may affect reimbursement or overall client performance.• Identify and communicate ideas for improved departmental and organizational efficiency and performance, collaborate with other departments for lean or cost saving initiatives. Show less

Administrative Team Lead

• Nov 2011 - Dec 2014