Ashkar Keloth
Implementation Engineer (IT Consultant - Professional Services) at MCOM Media Communications- Claim this Profile
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Hindi Professional working proficiency
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English Native or bilingual proficiency
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Malayalam Native or bilingual proficiency
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Tamil Elementary proficiency
Topline Score
Bio
Brayl Dias
Amazing skill set with support , Ashkar would be a great asset to any organization
Mutassem Musmar
I have had the pleasure to work with Ashkar on several big scale implementations. He is a team player, a motivator, and a people person who knows how to handle customers, instill trust and comfort, and build a lasting relationship with the customer. I am always impressed by Ashkar's dedication to the job, and his concern for the customer satisfaction.
Brayl Dias
Amazing skill set with support , Ashkar would be a great asset to any organization
Mutassem Musmar
I have had the pleasure to work with Ashkar on several big scale implementations. He is a team player, a motivator, and a people person who knows how to handle customers, instill trust and comfort, and build a lasting relationship with the customer. I am always impressed by Ashkar's dedication to the job, and his concern for the customer satisfaction.
Brayl Dias
Amazing skill set with support , Ashkar would be a great asset to any organization
Mutassem Musmar
I have had the pleasure to work with Ashkar on several big scale implementations. He is a team player, a motivator, and a people person who knows how to handle customers, instill trust and comfort, and build a lasting relationship with the customer. I am always impressed by Ashkar's dedication to the job, and his concern for the customer satisfaction.
Brayl Dias
Amazing skill set with support , Ashkar would be a great asset to any organization
Mutassem Musmar
I have had the pleasure to work with Ashkar on several big scale implementations. He is a team player, a motivator, and a people person who knows how to handle customers, instill trust and comfort, and build a lasting relationship with the customer. I am always impressed by Ashkar's dedication to the job, and his concern for the customer satisfaction.
Credentials
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CCNA
CiscoMar, 2015- Nov, 2024 -
ITIL V3
ITIL FoundationMar, 2014- Nov, 2024 -
MCSA
MicrosoftSep, 2009- Nov, 2024 -
MCTS
MicrosoftSep, 2009- Nov, 2024 -
MCP
MicrosoftJun, 2005- Nov, 2024
Experience
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MCOMS
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Greece
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IT Services and IT Consulting
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1 - 100 Employee
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Implementation Engineer (IT Consultant - Professional Services)
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Jun 2015 - Present
MCOM Media Communications (MCOM) is one of the leading IT solution providers for hospitality, healthcare and telecom operators having a large network of partners and regional offices in Europe, Middle East, Africa and USA. MCOM designs, develops and operates advanced technology solutions for multiscreen environments, including solutions for Interactive TV, mobile devices and tablets, laptops and digital signage monitors. Since 2004 when we first introduced our MPEG4 IP based platform, we installed more it in many five star hotels in EMEA servicing some of the leading international hotel chains (Kempinski, Starwood, Pullman, Jumeirah, Soho House) as well as regional hotel groups like Auris, City Seasons, Elaf, Serena Hotels and many more. As a testament of MCOM’s excellence in IPTV technologies we were awarded the HD IPTV distribution in the Winter Olympic Games in Vancouver, February 2010, the Olympic Games in London 2012 and the Winter Olympic Games in Sochi, Russia scheduled for 2014. MCOM has a history of innovations in the hospitality industry: 2004 Released industry-first hospitality MPEG4-based IPTV/VOD Platform (HOTstream) 2005 Became first Hollywood Hotel VOD licensee with MPEG4 movie content 2006 Offer for the first time content services to resorts hotels only for the months they are open 2007 Released industry-first Video On Demand with simultaneous multilingual subtitling 2008 Among the first to introduce High Definition IPTV/VOD platform to Hotels 2009 Industry first HD Thematic Entertainment content service offering 2010 Released hospitality industry-first interactive advertisement HD IPTV platform 2011 Industry-first 3D support for live TV channels and VOD movies Show less
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Nevotek
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United States
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Hospitality
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1 - 100 Employee
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Customer Support & Project Engineer
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Aug 2011 - Jan 2015
• Executing troubleshooting of Windows Servers 2012, 2008 and all versions of SQL & DB • Maintaining the customer tracking database to include information like hardware on site, service plans, migration plans, upgrade plans, bug reports and customisation requests • Spearheading a gamut of tasks pertaining to IPTV, IP Telephony, Internet/Telephone Billing and Signage Solutions Projects by travelling across Middle East and installing / migrating application in servers / cluster environment • Steering: o Configuration of solutions according to project scope and in terms of date time, pre-installation backups, monitoring time and exit strategy, customize the applications and integrating with a number of 3rd solutions o Provision of training for IT, Engineering and Administration Departments related to the products and its features after the project implementation and conducting Testing and Acceptance sign-off • Collating new requirements from customer and reports to PM and development for product enhancement • Compiling product logs as part of the support cases, addressing the issues before SLA and reporting the status as daily report to the After Sale Support Team Management • Generating customer specific Proof of Concept and providing technical aspects of Nevotek during solution demonstration to customers with Sales Team • Anchoring installation & configuration of other IPTV & IP Telephony related devices with VOD including Anevia, Televes, Cisco Scientific Atlanta, LG Media player, Cisco CUCM and Avaya etc. • Handling integrations with a number of 3rd party applications from Hotel and Hospital industries includes Fidelio, Cerner, and Protel etc. Highlights: • Holds the distinction of successfully implementing: o IPTV Projects, IP Telephony Solutions, Internet Billing, Telphony Billing & Digital Signage onsite for many multinational 5 Star Hotels, Government Organizations, Private Organizations and Healthcare organizations throughout Middle East. Show less
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du
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United Arab Emirates
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Telecommunications
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700 & Above Employee
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Senior Technical Support Specialist
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Oct 2006 - Aug 2011
SPOC for 22 Du Remote Sites Providing, Consulting, Managing and Implementing complete technical support solutions to end users including Directors, VPs and SVPs as a senior Technical Support Specialist Mac OS Supports for NAC Client, troubleshooting complete iPhone / BlackBerry / iPad / Samsung Tab support includes delegations, provisioning, Exchange configuration / syncing issues for Senior Management staff. Experience in deploying and maintaining IT infrastructure value-added service for corporate, remote sites events. Installing, configuring, and standardizing Windows workstations which includes creating, Updating & Maintaining OS images for different segments business users Responsible for setting up lab, staging & development, infrastructure for performance bench marking smoke tests etc. Working on configuring & administering Windows Domain 2003 & 2008 controllers and User Access Management (UAM) by creating user accounts, security groups, Distribution Lists (DL’s) and mailboxes Responsible for installation, configuration and troubleshooting of software’s & applications like Oracle 10g, TOAD, BSCS, Wincash, CRM Pivotal, SAV & SEP, QIP, Cisco CTIOS, Cisco Virent clients & VPNs, Juniper Network client, HPSM, HPOV, Juniper Odyssey Access clients, VMware server / virtualization, AAA server client etc. Ensuring that issues are resolved within the SLA scope and generating KPIs to review performance of the Support Engineers Sending Weekly, Monthly Reports (Du Remote Sites) and System generated reports to higher management Handling IT Technical issue for du Corporate Offices, Retail Outlets, Premium Dealers & Remote Sites Handling technical issues related to Du Call Centers located geographically at distributed places via Audio / Video conferencing Performing & troubleshooting network connectivity support on NAC enabled environment utilizing Juniper OAC, Cisco VPN & Juniper Network Connect (SSL VPN) Show less
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Desktop & IT Support Engineer
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Oct 2005 - Jul 2006
Configuration and administration of windows 2003 Domain controllers and ADS Maintenance. Installing and configuration of Local Area Network and Wide Area Network. Configuring Internet Sharing, Mail Server, RAS, DHCP, DNS, Terminal Service and other Windows 2003 services Installation & maintenance of servers, desktops, laptops & palmtops of HP Compaq, IBM, Dell, Acer, Toshiba other assembled series. User management, Device driver management, File system security Settings Providing support for various operating system level and application level issues Deploying Software’s using Group Policy to Appropriate Machines and Users Configuring and troubleshooting of Email clients including Outlook Lotus Show less
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Unilever
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United Kingdom
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Manufacturing
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700 & Above Employee
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Desktop Support Engineer
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Apr 2005 - Sep 2005
Remote Administration with Dameware, installing & device drivers’ service packs software through network. Burning CDs through network, Asset verification and management of all IT Hardware. Providing end user Technical support & Upgrading platforms from Windows NT network to Windows 2000/2003 network. Help desk support and problem resolution with a large enterprise organization Remote Administration with Dameware, installing & device drivers’ service packs software through network. Burning CDs through network, Asset verification and management of all IT Hardware. Providing end user Technical support & Upgrading platforms from Windows NT network to Windows 2000/2003 network. Help desk support and problem resolution with a large enterprise organization
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Community
