Support Specialist

• Jun 2021 - Present

• Help in developing and implementing best practices, standards, and methodologies to provide solutions to clients on the technical issues via call and email. • Following up with clients to verify optimal customer satisfaction and providing support engagement and problem resolution. • Working with the Professional Services team to build and implement the custom user requirements as per the client's business needs. • Engaging with the Sales and the Account Management team to ensure and maintain the NPS and SaaS revenue scores. • Providing optimum suggestions to clients on using the product to retrieve the best outcomes. Show less

Line Cook

• Nov 2019 - Dec 2020

Software Developer and QC Technician

• Jul 2018 - Jun 2019

• Provided user requirements, business analysis, and programming support for the enhancement of products and features offered by the company • Developed and maintained software and web applications and integrations using different tools and technologies • Worked with the development team to identify bugs and potential problems within the software and fix complicated issues involving escalation • Contributed as an active member on Agile projects and conducted customer needs analysis to recommend solutions to the team • Collaborated in test automation and execution, documenting test results and verifying software bug fixes • Analyzed any required back-end system admin tasks and updates as per the project needs and requirements. Show less