AshishKumar Ravindran
Production Support Analyst at ATPCO- Claim this Profile
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Topline Score
Bio
Credentials
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ITIL Service Operation
Learning Tree InternationalMay, 2017- Sep, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jun, 2020- Sep, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Aug, 2020- Sep, 2024 -
ibm db2
IBM
Experience
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ATPCO
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United States
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Airlines and Aviation
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400 - 500 Employee
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Production Support Analyst
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Oct 2016 - Present
ATPCO provides leading technology, pricing, and shopping data to airlines, global distribution systems, travel agencies, and tech companies. Responsibilities as a Production support Analysts includes - Triage and resolve production incidents related to the WebSphere/Mainframe and multiple cloud platforms. - Ensure Proper communication is in place for any Severity 1 and severity 2 issues and ensure application health and its status is communicated to the customers. - Build… Show more ATPCO provides leading technology, pricing, and shopping data to airlines, global distribution systems, travel agencies, and tech companies. Responsibilities as a Production support Analysts includes - Triage and resolve production incidents related to the WebSphere/Mainframe and multiple cloud platforms. - Ensure Proper communication is in place for any Severity 1 and severity 2 issues and ensure application health and its status is communicated to the customers. - Build effective monitoring, alerts, and metrics for production services in Mainframe, Linux, WebSphere, AWS, Openshift,Heroku, Db2, Oracle, Mysql platforms. - Improve existing alerting mechanism and close any gaps that exists in the application monitoring. - Provide 24/7 support - Work closely with Infrastructure team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes. - Document recurring issue and identify any Automation scope on these recurring issue - Escalate issue to Product Development team for any application related issues. - Perform System health monitoring using AWS CloudWatch, Splunk and Dynatrace - Splunk Dashboards to review and serve as a single point of view for various Application monitors. - Dynatrace to view the Infrastructure health of various WebSphere and container server. Monitors include CPU, Memory, Network, thread count and various other measures on the different servers. - Analyze Container Logs to determine any Application or performance issues and direct Container exception to the Production support team for critical issue - Analyze BMC Mainview logs to identify long running DB2 threads, Timeouts or Deadlocks during any critical or non critical issues. - Deep Understanding of ControlM scheduling tool and schedule jobs in Production. - Act as liaison between the business operations support and Product Development teams. - Support and coach other members of the Production Support team. Show less ATPCO provides leading technology, pricing, and shopping data to airlines, global distribution systems, travel agencies, and tech companies. Responsibilities as a Production support Analysts includes - Triage and resolve production incidents related to the WebSphere/Mainframe and multiple cloud platforms. - Ensure Proper communication is in place for any Severity 1 and severity 2 issues and ensure application health and its status is communicated to the customers. - Build… Show more ATPCO provides leading technology, pricing, and shopping data to airlines, global distribution systems, travel agencies, and tech companies. Responsibilities as a Production support Analysts includes - Triage and resolve production incidents related to the WebSphere/Mainframe and multiple cloud platforms. - Ensure Proper communication is in place for any Severity 1 and severity 2 issues and ensure application health and its status is communicated to the customers. - Build effective monitoring, alerts, and metrics for production services in Mainframe, Linux, WebSphere, AWS, Openshift,Heroku, Db2, Oracle, Mysql platforms. - Improve existing alerting mechanism and close any gaps that exists in the application monitoring. - Provide 24/7 support - Work closely with Infrastructure team and other support staff to identify and resolve incidents and create and implement long term remediation techniques and fixes. - Document recurring issue and identify any Automation scope on these recurring issue - Escalate issue to Product Development team for any application related issues. - Perform System health monitoring using AWS CloudWatch, Splunk and Dynatrace - Splunk Dashboards to review and serve as a single point of view for various Application monitors. - Dynatrace to view the Infrastructure health of various WebSphere and container server. Monitors include CPU, Memory, Network, thread count and various other measures on the different servers. - Analyze Container Logs to determine any Application or performance issues and direct Container exception to the Production support team for critical issue - Analyze BMC Mainview logs to identify long running DB2 threads, Timeouts or Deadlocks during any critical or non critical issues. - Deep Understanding of ControlM scheduling tool and schedule jobs in Production. - Act as liaison between the business operations support and Product Development teams. - Support and coach other members of the Production Support team. Show less
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UST Global
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India
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Information Technology and Services
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1 - 100 Employee
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Project Manager (Production Support)
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Jan 2016 - Oct 2016
Project Manager for the Onshore Production support for Medical Care/case Management projects in Anthem Inc. As a Project Manager, i was able to provide various proposals that helped UST global emerge as winner in care management Web application systems and gain customer confidence , win production support projects related to Web application from its major competitors. Major Responsibilities as a Manager included. - Lead Implementation of production support activities in various… Show more Project Manager for the Onshore Production support for Medical Care/case Management projects in Anthem Inc. As a Project Manager, i was able to provide various proposals that helped UST global emerge as winner in care management Web application systems and gain customer confidence , win production support projects related to Web application from its major competitors. Major Responsibilities as a Manager included. - Lead Implementation of production support activities in various cross platforms that includes Websphere, Mainframe, Unix and Windows Operating systems. - Lead and represent the production support team during an outage scenario and ensure customer communication is in place related to the Outage and updates regarding the application health and its status - Lead and assist the team members during an outage/Severity1 situation. - Ensure that the support team follows and understand the incident management process. - Ensure that team documents any recurring issues and find any possible automation opportunity on the recurring issues - Escalation of the issues to the higher management when required. - Coordinate escalated issues among production support team, business operation team and product development team. - Lead Daily Incident review calls to review all Severity 3 and Severity 4 incidents. - Lead Weekly problem tickets review meeting and track latest status on the Problem tickets/Root cause. - As a support manager, ensure the support team keeps track of all the application alerts and fill gaps in the alerting process. - Recommend solutions to improve production support current processes that reflect business needs, and SLAs of the production services. - Ensure there is proper transition from the Product development team to the production support team. - Implement various Performance improvement initiative and identify right resources to implement the initiatives. - Implement Targets and appreciations for the individual and team performances.
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Senior systems analyst (Production Support), Onsite Lead (Production Support)
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Apr 2010 - Dec 2015
Senior System Analyst with in-depth knowledge in Healthcare domain under the care management area in Anthem Inc. Specialized in Production support for New York Medical management system called empire care connect. Responsibilities as Production support Includes - Provide 24/7 Oncall support - Respond to Alerts From Jobs and scripts written in Mainframe and Unix operating systems identifying - Improve the Alerting to reduce false alerts and reduce any gaps in application… Show more Senior System Analyst with in-depth knowledge in Healthcare domain under the care management area in Anthem Inc. Specialized in Production support for New York Medical management system called empire care connect. Responsibilities as Production support Includes - Provide 24/7 Oncall support - Respond to Alerts From Jobs and scripts written in Mainframe and Unix operating systems identifying - Improve the Alerting to reduce false alerts and reduce any gaps in application alerts. - Resolve Production Job abends. - Prioritize incidents based on its Severity. - Send Outage bulletins to Internal and external customers when ever there is a system outage and update customers about the current Health and system status. - Lead the Outage calls and ensure all the required Teams are included in the Outage calls. - Have a very good understanding of the application architecture and ordinate with other Support teams like infrastructure, Networking and Security. - Respond to alerts from Dynatrace related to JVM memory and CPU utilization, Involve Infrastructure teams when ever necessary to resolve the issue. - Review AWR report for any Oracle related issues. - Escalate Issue to the senior Management for all Severity 1 and severity 2 issues - Write SQL's and generate Reports from production to the Business support and other stakeholders. - Knowledge in Citrix and supporting applications running in windows citrix servers. Expertise in Unix,Mainframe,Windows 2003 & 2008,TCL scripting, Oracle, DB2, Cobol , JCL, Java & IBM WebSphere. Expertise in EXL LANDA's Care management Tool Called MAXMC Expertise in Change Management tools like Rational Clear Quest and Jira. Expertise in IBM TSRM and Service Now incident Management tools Languages Cobol, JCL, Java, PL/SQL, Unix shell scripts ,TCL Scripting Databases Oracle, DB2 Process/Modelling Tool - PL/SQL Developer, SQLLANDA, DB2 QMF, soapUi Operating Systems Mainframe, UNIX, Windows 2000 & 2003
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Cognizant
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Uzbekistan
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Education
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1 - 100 Employee
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Associate
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Sep 2009 - Apr 2010
Bank of New York Mellon is an Asset Management Company for various Financial Investments and Banking Companies The Man info project is part of BNY-MELLON project, which deals with reporting assets for the Various management companies. The project deals with Writing SQL queries for Various Management companies Serviced by BNY-Mellon. The SQL Queries are then Automated and tuned for Better Performance. Bank of New York Mellon is an Asset Management Company for various Financial Investments and Banking Companies The Man info project is part of BNY-MELLON project, which deals with reporting assets for the Various management companies. The project deals with Writing SQL queries for Various Management companies Serviced by BNY-Mellon. The SQL Queries are then Automated and tuned for Better Performance.
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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System Analyst (Production Support)
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Apr 2005 - Sep 2009
Qwest is a Telecom company providing services for 14 states in the USA. Responsibilities: - The Major Responsibility as a part of the Production support team is to fix any production issue and also carry out the smaller enhancements as per the clients requirements. - Responsible for a detailed root cause analysis for each problem and implements appropriate counter measure to avoid the problem from recurring. - Respond to Various Alerts coded from Jobs running in… Show more Qwest is a Telecom company providing services for 14 states in the USA. Responsibilities: - The Major Responsibility as a part of the Production support team is to fix any production issue and also carry out the smaller enhancements as per the clients requirements. - Responsible for a detailed root cause analysis for each problem and implements appropriate counter measure to avoid the problem from recurring. - Respond to Various Alerts coded from Jobs running in Mainframes. - Documents the applications program flow. - Worked closely with Business end-users and developers for detailed understanding of the opportunities for improvements of systems. - 24/7 Support. - Escalate issues to the Development team whenever necessary. - Worked on EDI transaction270/271 and Batch processing for EDI’s. EDI standard is used in Telecom Industry for Electronic billing Processing system. - Maintain and Update EDI mapping document to support and understand the various jobs running that process the EDI data. - Responsible for creation of Collaboration Diagrams, Activity Diagram, Project Flow Diagram in MS Visio. Expertise in Remedy, Service desk for incident Management and IBM clear quest for Change management. Expertise in Mainframe, Cobol, JCL, DB2 Technologies and EDI transaction270/271 Show less Qwest is a Telecom company providing services for 14 states in the USA. Responsibilities: - The Major Responsibility as a part of the Production support team is to fix any production issue and also carry out the smaller enhancements as per the clients requirements. - Responsible for a detailed root cause analysis for each problem and implements appropriate counter measure to avoid the problem from recurring. - Respond to Various Alerts coded from Jobs running in… Show more Qwest is a Telecom company providing services for 14 states in the USA. Responsibilities: - The Major Responsibility as a part of the Production support team is to fix any production issue and also carry out the smaller enhancements as per the clients requirements. - Responsible for a detailed root cause analysis for each problem and implements appropriate counter measure to avoid the problem from recurring. - Respond to Various Alerts coded from Jobs running in Mainframes. - Documents the applications program flow. - Worked closely with Business end-users and developers for detailed understanding of the opportunities for improvements of systems. - 24/7 Support. - Escalate issues to the Development team whenever necessary. - Worked on EDI transaction270/271 and Batch processing for EDI’s. EDI standard is used in Telecom Industry for Electronic billing Processing system. - Maintain and Update EDI mapping document to support and understand the various jobs running that process the EDI data. - Responsible for creation of Collaboration Diagrams, Activity Diagram, Project Flow Diagram in MS Visio. Expertise in Remedy, Service desk for incident Management and IBM clear quest for Change management. Expertise in Mainframe, Cobol, JCL, DB2 Technologies and EDI transaction270/271 Show less
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Education
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2000 - 2004
Cochin University of Science and Technology
Bachelor’s Degree, Electrical, Electronics and Communications Engineering
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