Operations Analyst

• Feb 2022 - Present

• Analyze, monitor and update sales/purchase plans for all products • Activate new products weekly, set mins, forecast sales and set attributes in SAP • Run the replenishment for 150 stores across Canada and US based on sales forecast, demand and demography • Compare and analyze the difference between forecast and actual results • Analyze inventory plans for assigned products • Monitor monthly inventory levels implement measures to reduce aging stock • Analyze and develop… Show more • Analyze, monitor and update sales/purchase plans for all products • Activate new products weekly, set mins, forecast sales and set attributes in SAP • Run the replenishment for 150 stores across Canada and US based on sales forecast, demand and demography • Compare and analyze the difference between forecast and actual results • Analyze inventory plans for assigned products • Monitor monthly inventory levels implement measures to reduce aging stock • Analyze and develop process improvements • Monthly markdowns for aging non selling inventory Show less • Analyze, monitor and update sales/purchase plans for all products • Activate new products weekly, set mins, forecast sales and set attributes in SAP • Run the replenishment for 150 stores across Canada and US based on sales forecast, demand and demography • Compare and analyze the difference between forecast and actual results • Analyze inventory plans for assigned products • Monitor monthly inventory levels implement measures to reduce aging stock • Analyze and develop… Show more • Analyze, monitor and update sales/purchase plans for all products • Activate new products weekly, set mins, forecast sales and set attributes in SAP • Run the replenishment for 150 stores across Canada and US based on sales forecast, demand and demography • Compare and analyze the difference between forecast and actual results • Analyze inventory plans for assigned products • Monitor monthly inventory levels implement measures to reduce aging stock • Analyze and develop process improvements • Monthly markdowns for aging non selling inventory Show less

Mortgage Agent

• Oct 2021 - Present

Assistant Manager Retail Operations

• Nov 2018 - Mar 2021

● Managed and led the operations for the region by forecasting and distributing high ATV products to stores ● Gathered and complied weekly cycle counts data from stores and devised strategies to avoid and minimize shrinkage ● Analyzed sales trend w.r.t SKU's, Volume, ATV, returns & devising sales strategy for each month based on MOM and YOY data and consistently maintained a NPS of 90+, and a record 100% plus revenue target achievement & a 95% Audit Score. ● Proactively identified and… Show more ● Managed and led the operations for the region by forecasting and distributing high ATV products to stores ● Gathered and complied weekly cycle counts data from stores and devised strategies to avoid and minimize shrinkage ● Analyzed sales trend w.r.t SKU's, Volume, ATV, returns & devising sales strategy for each month based on MOM and YOY data and consistently maintained a NPS of 90+, and a record 100% plus revenue target achievement & a 95% Audit Score. ● Proactively identified and worked to implement new sales ideas, concepts, and solutions. Profiled to uncover needs and determine cross-sell opportunities. ● Supported strategic planning by collaborating with various teams align business strategy with overall goals and objectives. Show less ● Managed and led the operations for the region by forecasting and distributing high ATV products to stores ● Gathered and complied weekly cycle counts data from stores and devised strategies to avoid and minimize shrinkage ● Analyzed sales trend w.r.t SKU's, Volume, ATV, returns & devising sales strategy for each month based on MOM and YOY data and consistently maintained a NPS of 90+, and a record 100% plus revenue target achievement & a 95% Audit Score. ● Proactively identified and… Show more ● Managed and led the operations for the region by forecasting and distributing high ATV products to stores ● Gathered and complied weekly cycle counts data from stores and devised strategies to avoid and minimize shrinkage ● Analyzed sales trend w.r.t SKU's, Volume, ATV, returns & devising sales strategy for each month based on MOM and YOY data and consistently maintained a NPS of 90+, and a record 100% plus revenue target achievement & a 95% Audit Score. ● Proactively identified and worked to implement new sales ideas, concepts, and solutions. Profiled to uncover needs and determine cross-sell opportunities. ● Supported strategic planning by collaborating with various teams align business strategy with overall goals and objectives. Show less

Customer Service Lead

• Nov 2017 - Nov 2018

• Answered calls to learn and address customer needs, complaints, or other issues with products or services • Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued • Utilized software, databases, scripts, and tools • Answered calls to learn and address customer needs, complaints, or other issues with products or services • Responded efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued • Utilized software, databases, scripts, and tools

Regional Operations Manager

• Sep 2014 - Nov 2017

• Collaborated with business group leaders to provide analytical insight of group performance • Created KPIs and dashboards showcasing the performance of the stores that will be presented to executives on a frequent basis explaining the story around it and action plans. • Drove a business of 40M $ annually with a 15% comp growth • Participated in cross-functional initiatives to provide financial analysis, decision and business case support. • Conducted projects involving sales… Show more • Collaborated with business group leaders to provide analytical insight of group performance • Created KPIs and dashboards showcasing the performance of the stores that will be presented to executives on a frequent basis explaining the story around it and action plans. • Drove a business of 40M $ annually with a 15% comp growth • Participated in cross-functional initiatives to provide financial analysis, decision and business case support. • Conducted projects involving sales, pricing, marketing, packaging, category management, forecasting, promotional activities, and store roll outs • Completed promotional contracts, new item submissions, new item meeting preparation and other administrative needs • Monitored various inventory related systems to ensure accuracy of data and updates as necessary Show less • Collaborated with business group leaders to provide analytical insight of group performance • Created KPIs and dashboards showcasing the performance of the stores that will be presented to executives on a frequent basis explaining the story around it and action plans. • Drove a business of 40M $ annually with a 15% comp growth • Participated in cross-functional initiatives to provide financial analysis, decision and business case support. • Conducted projects involving sales… Show more • Collaborated with business group leaders to provide analytical insight of group performance • Created KPIs and dashboards showcasing the performance of the stores that will be presented to executives on a frequent basis explaining the story around it and action plans. • Drove a business of 40M $ annually with a 15% comp growth • Participated in cross-functional initiatives to provide financial analysis, decision and business case support. • Conducted projects involving sales, pricing, marketing, packaging, category management, forecasting, promotional activities, and store roll outs • Completed promotional contracts, new item submissions, new item meeting preparation and other administrative needs • Monitored various inventory related systems to ensure accuracy of data and updates as necessary Show less

Store Operations Manager

• Feb 2012 - Sep 2014

• Managed a 20,000 sq.ft CDIT store, workforce of 60+ team members & an annual business of 15M$ • Strategically planned and drove KPI's for the store, thus achieving major key parameters • Analysed data for trends and key takeaways • Devised plans to achieve and increase Revenue, Sales per square feet, Sales per employee, Gross Profit and bottom line. • Minimized shrinkage by weekly and monthly cycle counts and a close eye on SAP stock movements • Monitored and coached staff on… Show more • Managed a 20,000 sq.ft CDIT store, workforce of 60+ team members & an annual business of 15M$ • Strategically planned and drove KPI's for the store, thus achieving major key parameters • Analysed data for trends and key takeaways • Devised plans to achieve and increase Revenue, Sales per square feet, Sales per employee, Gross Profit and bottom line. • Minimized shrinkage by weekly and monthly cycle counts and a close eye on SAP stock movements • Monitored and coached staff on customer interactions and sales experience Show less • Managed a 20,000 sq.ft CDIT store, workforce of 60+ team members & an annual business of 15M$ • Strategically planned and drove KPI's for the store, thus achieving major key parameters • Analysed data for trends and key takeaways • Devised plans to achieve and increase Revenue, Sales per square feet, Sales per employee, Gross Profit and bottom line. • Minimized shrinkage by weekly and monthly cycle counts and a close eye on SAP stock movements • Monitored and coached staff on… Show more • Managed a 20,000 sq.ft CDIT store, workforce of 60+ team members & an annual business of 15M$ • Strategically planned and drove KPI's for the store, thus achieving major key parameters • Analysed data for trends and key takeaways • Devised plans to achieve and increase Revenue, Sales per square feet, Sales per employee, Gross Profit and bottom line. • Minimized shrinkage by weekly and monthly cycle counts and a close eye on SAP stock movements • Monitored and coached staff on customer interactions and sales experience Show less