Director Sales & Operations

• Jul 2022 - Present

Head Of Department

• Jul 2022 - Feb 2023

Head Operations

• Aug 2021 - Jul 2022

Turning EBIDTA green within min.time.Sales vs Conversation ration of medical heath- from campaign to execution by using all different marketing platform .Accreditation/compliances are all met.Adhered to Medical compliance and Continual trainings of new medical eras

Senior Manager Operations

• Dec 2020 - Jul 2022

General Manager Operations

• Dec 2019 - Nov 2020

Unit Head Of Operations

• Dec 2017 - Oct 2019

Headed daily and strategic operations and provided the vision and roadmap for this Flagship hospital of NMC, Oman. Scope of responsibility spanned building a team of brilliant healthcare providers, establishing an organizational culture, and driving patient satisfaction, positioning of NMC healthcare as a trustworthy healthcare provider, and overall market strategy.  Brown Field Project – Converted Primary care hospital to 120 + bed Tertiary Care multi Super Specialty Hospital.  NMC Specialty Hospital, Al Ghoubra was awarded “Safe Hospital” for implementing IPSG amongst the group.  5 MOH – Oman Audits passed successfully (for converting primary care hospital to tertiary care hospital)  Worked backward on business plan on all quarters such as Q1-Q4 with key focusing on top lines and in control of bottom lines in all aspects. Ensure qtr wise business performance as per approved budget and EBIDTA margins.  Revenue increased by 60% and made NMC Ghoubra EBDITA positive from negative. Show less

Head Of Operations

• Jul 2013 - Dec 2017

Provided the vision and strategy for establishing the UAE presence for this international company by forging new verticals, signing tier-one clients, and managing business development functions across AL Ain & Abu Dhabhi. Built from the ground up, developed, and led a high-performing healthcare professionals team.  BMC BARARI which was awarded Best Medical Centre – 2017 (by HAAD) & Good Medical Practices – 2017 (by HAAD) in my tenure as Unit Head & 7 DOH – HAAD Audits passed successfully for Green & Brown Field projects  Run profit center with 70+ employees, having an average customer base of 300+ on national level; developing best practices programs, incentive programs, customer service advocates program, as well as made process improvements, leading and motivating team members to perform service objectives in order to achieve set targets and support bottom-line productivity.  Streamlined several operations with YOY total census improvement, 18% reduction in expenses and exceeding productivity goals Show less

Manager Operations

• Apr 2010 - May 2013

≈ As a Manager Operations / heading support services at panchsheel looking after the facility operations . ≈ Played a stellar role in taking care of OPD patient operations & also patient’s attendants food services providers outlets .≈ Handling F&B, HK, Administration, Security, front office, engineering, bio medical, clinical, non clinical complaints, issues and all the internal & external customer complaints.≈ Looking after transport ( Vehicle in & out, Maintenance ) ,Outsourced manpower ( 196 Nos ), Liasioning , Staff Cafeteria food preparation , food services .≈ Looking after all in & out of VIP Patients ≈ Developed several methods to increase productivity levels.≈ Solving Day to day problems comes in operations.≈ Implemented Token system to reduce Front office patient compliant of Queue system .≈ Introduce Multi skilling ( Manpower ) method to save cost in hire new employee or increasing the manpower cost by this method we saved 02 nos person each in three departments .≈ Introduce checking method of raw material and stores receiving method to maintain order vs delivered material .≈ Actively involved in maintaining process documentation as per ISO 9001:2008 Quality Management System and other multifarious activities Show less

Team Leader Administration

• Feb 2007 - Mar 2010

food services providers outlets.≈ Handling billing IPD patient catering , CME, non clinical complaints, issues and all the internal & external customer complaints and audits ..≈ Developed several methods to increase productivity levels.≈ Solving Day to day problems comes in operations.≈ Exhibited capabilities in strengthening the image of the company by checking Process at Vendor’s end for IPD Operation (Patient food) like RKSH formerly now sodexo for food serving.≈ Actively involved in maintaining process documentation as per ISO 9001:2000 Quality Management System and other multifarious activities≈ Displayed professional acumen in maintaining Vendor Outlets quality standards with exposure to reqd. standards for: RKHS, Subway, Café Coffee Day, Coffeé day Xpress, Bikano (Bikanervala), Whole Food & EBD Book Café. ≈ Distinction of improvising Service Yield; conducting Data using Basic 7 QC tools & statiscal technique for analyzing data. Effective handling of quality standard of the material produced at Vendors kitchen, rejection and waste control. Show less

Engineer : Purchase & Quality Assurance Department

• Jan 2000 - Feb 2007

≈ Functioned as a key member for process development at Vendor’s end to improvise yield. ≈ Actively involved in maintaining: - Documentation as per TS16949 Quality management system for automotive industry. - Process documentation as per ISO 9001:2000 Quality Management System. ≈ Distinction of conducting analysis of Data using Basic 7 QC tools & statical technique. ≈ Functioned as a key member for process development at Vendor’s end to improvise yield. ≈ Actively involved in maintaining: - Documentation as per TS16949 Quality management system for automotive industry. - Process documentation as per ISO 9001:2000 Quality Management System. ≈ Distinction of conducting analysis of Data using Basic 7 QC tools & statical technique.