Experience

EASYECOM

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• TEAM LEAD - Senior Implementation Specialist

  • Jul 2022 - Present

  • Expertise in business analysis, functional specification, system design, platform configuration, testing, and training while assisting in operations. • Create a strategy and set objectives for each client account including consistent delivery of new functionality and periodic significant projects. • Work with Product Management, Support, and Development as well as Sales and Pre-Sales Engineering to ensure efficient and cost-effective client implementations. • Design and configure the appropriate EASYECOM solution to meet all requirements based on best practices and the client’s custom needs, adhering to primary business use cases and platform functionality. • Complete the execution of platform deployment in such a way as to anticipate future client needs or business requirements that may occur. • Provide consulting advice to clients about the EASYECOM platform during different phases of project implementation. • Strong analytical and problem-solving skills. • Passion for solving client challenges and commitment to client delight • Strong customer handling skills and willingness to serve customers across various time zones. Skills: XML · Agile Methodologies · Salesforce.com · SQL · Process Improvement · Business Process · Business Analysis · Data Management · Business Requirements · Software as a Service (SaaS) · Customer Relationship Management (CRM) · Project Management · Standard Operating Procedure (SOP) · Operations Management · Business-to-Business (B2B) Show less



Gofrugal

• India
• IT Services and IT Consulting
• 200 - 300 Employee

• • Jun 2021 - Jul 2022

• • May 2020 - Jun 2021

• • Sep 2018 - May 2020

• • Jun 2017 - Sep 2018