Experience

Pie Face
• Australia
• Food & Beverages
• 1 - 100 Employee
• Business Development Officer

  • Sep 2022 - Present

United Petroleum Pty Ltd
• Australia
• Oil and Gas
• 300 - 400 Employee
• Retail Area Manager

  • Jan 2019 - Aug 2022


Caltex Australia

• Australia
• Oil and Gas
• 1 - 100 Employee

• Retail Store Manager

  • Nov 2016 - Jan 2019

  * Provided assistance and collaborate with the Customer Service Representatives in a service specialist capacity and answer complex customer enquiries. * Observe the counter operations and take the initiative to get involved in busy hours to ensure smooth counter service. * Experience with closing of the shift, which included counting cash drawers and making bank deposits. * Provided training to junior staff and able to remain calm and positive in all kind of situations. * Worked with over 300 customers a day and I am able to leave all of them happy with service they have received. * In-charge of overall store operations and inventory system. Show less



SHASA Investments Pty Ltd

• Customer Service Manager

  • Jul 2013 - Nov 2016

  • In-charge for all customer service issues• Ensuring consistently high levels of customer service at all times• Develop strong relationship with vendors, suppliers and producers• Providing best leadership and direction to the customer service team on regular basis• Supervise, recruit, train and communicate with all co-workers• Responsible for handling wide range of incoming calls by customers and suppliers• Responding appropriately to customer feedback and comments• Assisting customers in making decision about a product• Maintain and update customer databases used for online shopping• Deal with new suppliers and regular meetings with marketing representatives• Undertaking general administrative duties like maintaining purchase records and future order templates• Provided onsite training to staff regarding any updates Show less

• Customer Service Representative

  • Jul 2011 - Jun 2013

  * A firm commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.* Helped company to accomplish the highest customer service ratings (as determined by external auditors), earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.* Worked within flexible roster in day and night shifts.* Handled customer complaints, billing questions and payment service requests. Show less