Application Support Officer

• Feb 2022 - Present

Customer Service Officer

• Jul 2021 - Present

Key Accountabilities• Obtaining and validating client information in accordance with privacy laws• Responding to enquiries via phone using internal systems and processes in the fast paced environment• Educating clients and working with them to resolve issues• Providing pathways to clients to get timely assistance their technology installation and service assurance.• Develop and maintain a thorough understanding of service, processes and systems.

Volunteer Staff

• Apr 2020 - Present

Customer Service Agent

• May 2021 - Jul 2021

Key Accountabilities • Obtaining and validating client information in accordance with privacy laws • Responding to enquiries via phone using internal systems and processes in the fast paced environment • Educating clients and working with them to resolve issues • Providing pathways to clients to get timely assistance for their COVID-19 Vaccination needs. • Develop and maintain a thorough understanding of service, processes and systems. Key Accountabilities • Obtaining and validating client information in accordance with privacy laws • Responding to enquiries via phone using internal systems and processes in the fast paced environment • Educating clients and working with them to resolve issues • Providing pathways to clients to get timely assistance for their COVID-19 Vaccination needs. • Develop and maintain a thorough understanding of service, processes and systems.

Customer Solutions Specialist

• Aug 2017 - Mar 2020

Key Accountabilities • Obtaining and validating client information in accordance with privacy laws • Responding to enquiries via phone and email using internal systems and processes in the fast environment • Educating clients and service providers and working with them to resolve issues • Providing pathways to clients to get timely assistance for their aged care needs • Escalating issues, where needed, to ensure prompt action by the relevant teams for a positive customer experience • Develop and maintain a thorough understanding of service, processes and systems.

SAP PS Consultant

• Jan 2014 - Nov 2016

A part of support team supporting the clients with their SAP PS system. Supported various Scenarios like MTS, MTO, Capital Projects with PS-AA projects for multinational giants in manufacturing and automotive domains. Worked with PS - MM, FI, PP, PM, WM, AA, SD, CATS, CO scenarios. A part of support team supporting the clients with their SAP PS system. Supported various Scenarios like MTS, MTO, Capital Projects with PS-AA projects for multinational giants in manufacturing and automotive domains. Worked with PS - MM, FI, PP, PM, WM, AA, SD, CATS, CO scenarios.

Sr. Software Engg.

• Sep 2011 - Dec 2013

Worked with domestic and multinational clients supporting their SAP PS system with their support and implementations. Gained experience with Shipping domain, Manufacturing, EPC. Worked with domestic and multinational clients supporting their SAP PS system with their support and implementations. Gained experience with Shipping domain, Manufacturing, EPC.

Sr. Project Officer

• 2009 - 2010

Design Engg

• 2003 - 2009

Design Engg.

• 2001 - 2003

Student

• 1994 - 2001