Assistant Chef

• Sep 2021 - Present

Mechanical Design Engineer

• Jul 2019 - Jul 2021

• Creating precise 2D and 3D technical drawings and models using AutoCAD software based on engineering specifications, architectural plans, or product designs. • Understanding and interpreting design briefs, sketches, or concepts to translate them into accurate and detailed CAD representations. • Making necessary adjustments and revisions to drawings and models based on feedback from stakeholders or changes in project requirements. • Adhering to industry standards, building codes, and regulatory guidelines to ensure that designs meet safety and quality requirements. • Working closely with engineers, architects, project managers, and other team members to coordinate design efforts and ensure smooth project execution. • Identifying and resolving design issues or technical challenges that may arise during the design process. • Generating documentation and annotations to accompany the drawings, such as material lists, dimensions, and annotations. • Reviewing and verifying the accuracy of drawings and models to maintain high-quality standards and minimize errors. Show less

Customer Service Associate (US Lisa)

• Oct 2017 - Jun 2019

• Responding to customer inquiries, concerns, and complaints through various communication channels like phone, email, and chat in a prompt and courteous manner. • Assisting customers with order-related issues, including tracking shipments, processing returns, refunds, and resolving delivery problems. • Providing detailed information about Amazon’s products, services, website navigation, and technical problems to ensure a seamless shopping experience. • Assisting customers with account-related matters such as password resets, address updates, and membership inquiries. • Escalating challenging customer issues or complaints to higher-level support or relevant departments for resolution. • Identifying opportunities to recommend relevant products and services that may complement customer’s purchases. • Adhering to Amazon’s customer service guidelines, policies, and procedures to maintain service excellence and uphold the company’s reputation. • Accurately documenting customer interactions and maintaining detailed records for future reference and analysis Show less