Experience

BETTER HOMES
• India
• Real Estate
• 1 - 100 Employee
• Director

  • Jan 2020 - Present


Bhejona

• South Africa

• Vice President - BD | Logistics

  • Feb 2019 - Jul 2020

  Chalking out Techniques & Strategies, Coordinating with all the departments to have a smooth operations. Management of COD Verification, Developing & process enhancement to improve efficiencies, PG failures and cart drop out customers. Work closely with all the levels of management within & outside the organisation in order to determine process improvements. Also acting as a liaison with other departments like Vendor management, Fleet management, logistics to improvise customer experience. Actively involved in team decision making. Analysis data to make recommendations on offers, vouchers and customer policy changes. Collaborating with Logistics, Categories and Supply Chain for process re-engineering and implementing policy changes based on customer feedback in order to align with market needs Show less



Franchise India Brands Limited

• India
• Business Consulting and Services
• 200 - 300 Employee

• Sr. Manager - Brand activation and CRM at Franchise India Brands Limited

  • Oct 2018 - Feb 2019

  Brand onboard, Agreement & financial requirements, Website listing, Brand download all the KEY Accounts manages (PAN India), leads assigning, data analytics, mis etc. Lead Generation - Via Digital marketing platform (Facebook, Linkedin, Bulk Emailer & SMS), Newspaper & magazine ads. Brand onboard, Agreement & financial requirements, Website listing, Brand download all the KEY Accounts manages (PAN India), leads assigning, data analytics, mis etc. Lead Generation - Via Digital marketing platform (Facebook, Linkedin, Bulk Emailer & SMS), Newspaper & magazine ads.



Snapdeal

• India
• Software Development
• 700 & Above Employee

• Team Manager | Customer Experience | Social Media Escalation

  • Jun 2015 - Oct 2018

  Team management / quality parameters etc. Operations : Sharing & Maintaining Quarterly/monthly & weekly - Shrinkage/Roster & Schedule Adherence data with the HR & stake holders (Management). Process Excellence - Return, reverse logistics, Refunds, CRM Migration, salesforce, business process Automation, and salesforce. New Promotional offers/User Growth, providing end to end support of Electronics/ & FMCG team (laptop & mobile support of L2 Escalations/CEO Escalations). Team management / quality parameters etc. Operations : Sharing & Maintaining Quarterly/monthly & weekly - Shrinkage/Roster & Schedule Adherence data with the HR & stake holders (Management). Process Excellence - Return, reverse logistics, Refunds, CRM Migration, salesforce, business process Automation, and salesforce. New Promotional offers/User Growth, providing end to end support of Electronics/ & FMCG team (laptop & mobile support of L2 Escalations/CEO Escalations).



CSC

• Computer Networking Products
• 1 - 100 Employee

• Lead & AD Specialist

  • Mar 2014 - May 2015

  End to End AD Support of Alstom and Bombardier Clients. Worked on Remedy & Service Now. End to End AD Support of Alstom and Bombardier Clients. Worked on Remedy & Service Now.



Dell International Services

• India
• Computer Hardware
• 400 - 500 Employee

• Team Manager

  • May 2009 - Feb 2014

   Maintenance of system security by ensuring elimination of bugs and viruses. Responsible for providing viable test resolution to clients within the duration of all the call.  Floor Support for resolving technical queries of customer representatives. Hands on experience of Portable & Desktop hardware troubleshooting.  Supporting Technical difficulties in all Windows environment (XP, Vista, and Win7).  Training new hires to ensure smooth transition.  Devises strategies in improving Tech support process functions.  Well versed with all Windows (Win7, XP, and Vista) Environments.  Good hold on Microsoft Office(Excel, Word, PPT)  Professionally Trained by DELL in Hardware & Basic Windows & software troubleshooting problems related to Laptop & Desktop Computers. Show less



HCL Technologies

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Officer

  • Oct 2008 - Apr 2009

   Registering and Scheduling the Pearson VUE Candidates for the Examinations.  Interacting directly with the client in order to provide them with high quality and competitive services in a timely manner.  Registering and Scheduling the Pearson VUE Candidates for the Examinations.  Interacting directly with the client in order to provide them with high quality and competitive services in a timely manner.



Wipro BPO

• India
• Appliances, Electrical, and Electronics Manufacturing

• Technical Support Officer

  • May 2007 - Aug 2008

   Extensive experience in documentation, desktop and laptop support & troubleshooting.  Possess working knowledge of Windows XP/Vista, MS Office and MS Outlook with reporting and MIS skills.  Ensure work deliverances and constant improvement in quality through taking feedback from clients and putting it across to enhance the associates work quality.  Assist clients in setting up Email accounts in Outlook, Outlook Express and Windows Mail.  Extensive experience in documentation, desktop and laptop support & troubleshooting.  Possess working knowledge of Windows XP/Vista, MS Office and MS Outlook with reporting and MIS skills.  Ensure work deliverances and constant improvement in quality through taking feedback from clients and putting it across to enhance the associates work quality.  Assist clients in setting up Email accounts in Outlook, Outlook Express and Windows Mail.