Experience

Urban Xtreme

• Australia
• Amusement Parks and Arcades
• 1 - 100 Employee

• Sales and business development

  • Aug 2021 - Present

• Sales and administration

  • Oct 2020 - Present



Imagine Cruising

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Business Development Manager

  • Dec 2019 - Aug 2020

• Customer Support Manager

  • Feb 2017 - Aug 2020

  CUSTOMER SUPPORT MANAGER (January 2018 - date)I lead a productive customer service department of 14 consultants across multiple locations (Perth, Brisbane, and Auckland), in a collaborative effort to consistently meet weekly and monthly KPI’s.TRAINING AND DEVELOPMENT MANAGER (April - December 2017) As the lead training and development manager, I instrumentally established and delivered the training programs for all new sales staff, many of which have gone on to enjoy hugely successful careers in the travel industry. CRUISE SALES CONSULTANT (February - April 2017) My tenure with Imagine Cruising began as a Cruise Sales Consultant where I quickly established a strong reputation for delivering high performance, creating, and selling cruise packages. Show less



Ecotourism Australia

• Australia
• Environmental Services
• 1 - 100 Employee

• Internship

  • Oct 2016 - Feb 2017

  With a 3-month internship with Ecotourism Australia, I was afforded the opportunity to gain a deep understanding of ecotourism, with the benefit of one-on-one instruction from industry experts. Key Outcomes: - I successfully completed all tasks within the certification process with direct instruction and support from expert operators in Ecotourism which facilitated the opportunity to develop a deep understanding of the tourism sector - I was able to provide value as part of the successful delivery of the marketing strategy using innovative channels such as social media, web content, and newsletters Show less



Holland America Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Future Cruise Consultant

  • Apr 2014 - Jul 2016

  FUTURE CRUISE CONSULTANT (March 2015 – July 2016) I created and sold cruise packages and strategically increased onboard sales with extensive interpersonal skills, hosting weekly seminars on future cruises and conducting onboard sales promotions. Key Outcomes: - I was elected to represent the company at all onboard VIP events - By consistently surpassing all periodical sales targets set by the head office, I gained a reputable name for driving high performance and sales figures. GUEST RELATIONS SUPERVISOR (April - November 2014) I managed the processing and clearance of all guests and staff for immigration and customs purposes, while also supervising the safe embarkation and debarkation process of up to 1500 guests and staff. Key Outcomes: - I maintained and controlled compliance of health and safety regulations through the exemplary attention to detail and a heightened intuition and observation of activities - I was instrumental in orchestrating the training, evaluation, and supervision of 10 - 14 crew members Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Event Supervisor

  • Oct 2012 - Feb 2014

  EVENT SUPERVISOR (October 2013 – February 2014) As the Event Supervisor, I created and implemented standard procedures which drove significant improvements to the team’s workflow and efficiency. Key Outcomes: - I coordinated, trained, evaluated, and maintained the order of discipline of a team of 3-5 staff EVENT COORDINATOR (October 2012 - October 2013) I led the operations of all house events and managed the event bookings, commissions, and billing function. Key Outcomes: - Through collaboration with other departments, building a solid reputation for the delivery of a superior level of service, from pre-event to post-event engagements - Using innovation and analytical thought, I devised and implemented strategies that significantly improved the quality of service, reaching set targets, and effectively enhanced the Event Planner’s experience Show less



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Front Office Agent

  • Sep 2010 - Feb 2011



Subway

• Restaurants
• 700 & Above Employee

• Operations Manager

  • Mar 2008 - Aug 2010