Experience

BI Executive Search

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Growth Partner - Customer Success at Bi Executive Search and General Manager at Beyond Imagination

  • Sep 2020 - Present

  Own full customer lifecycle post sales, from sales to implementation/go-live, go-live to customer success/adoption and back into inputs to Farming Sales * Pre-Go-live check of requirements vs actual deliverable: PMO and governance of implementation working with External Partner/Delivery team * Feedback loop for farming selling cycle (define/identify new improvements possible) pass it on to Farming Sales/Architecture + Pre-sales * Engage with program managers, sales, technical leaders and executives to communicate status, escalate issues, and guide and influence strategic decision-making. * Manage deliverables, schedules, and costs for multiple ongoing projects and programs ensuring that resources are appropriately allocated, and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps * Proactively identify opportunities for process improvement and cost reductions opportunities. * Understand Customer Stakeholder contacts and maintain ongoing relationships with them. * Work closely with implementation and product development teams to ensure the successful rollout and adoption of new product development aligning with customer success objectives. * Monitor the progress of customer usage and adoption metrics. * Provide general customer insight and feedback to other stakeholders. * Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback. * Plan, organize and run Customer Business Reviews. * Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement. * Provide Inputs into Product/Engineering for product and feature roadmap Show less



Beyond Imagination

• India
• E-Learning Providers
• 1 - 100 Employee

• General Manager

  • Jun 2020 - Present