Experience

Open for discussion

• Customer Service Agent

  • Apr 2021 - Present

  Taking inbound calls from a wider Victorian citizens and assisting with any general enquiries they have, Making bookings for COVID 19 Vaccinations offered through various State provided Healthcare services. Cancelling Bookings if required and rescheduling through the booking system. Provide support to floor team and work as part of a team. Using Microsoft Team for communications and daily briefs, meetings and trainings. Using Genesis Cloud for taking inbound calls and transfers. Using CVMS COVID 19 Vaccine Management System for any bookings. Working from home adapting to new balance in life while following the policies and procedures of the business requirements and providing professional service to citizens.



Open College

• Netherlands
• E-Learning Providers
• 1 - 100 Employee

• Business Student

  • Feb 2019 - Nov 2020

  Successfully completed Certificate IV in Business Administration through Open College Successfully completed Certificate IV in Business Administration through Open College



Super Retail Group

• Australia
• Retail
• 700 & Above Employee

• Customer Care Consultant

  • Sep 2019 - Nov 2019

  Super Retail Group brands are Rebel, BCF, Super cheap Auto Australia and New Zealand, Macpac NZ Super Retail Group brands are Rebel, BCF, Super cheap Auto Australia and New Zealand, Macpac NZ