Experience

Gibbs Hybrid
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Business Analyst

  • Jul 2023 - Present


Tecknuovo

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • May 2022 - Mar 2023

  London, England, United Kingdom Joined the team as a permanent resource after having worked with Tecknuovo as a contracting associate. Provided BA expertise on client engagements and acted as Monday.com SME. Interviewed BA candidates for placement on client engagements. Client Projects included the enhancement of DevOps functions at the Department of Work & Pensions (DWP) within the Children's Digital, and Fraud Error & Debt (FED) departments. Other client work included a project at Her Majesty's… Show more Joined the team as a permanent resource after having worked with Tecknuovo as a contracting associate. Provided BA expertise on client engagements and acted as Monday.com SME. Interviewed BA candidates for placement on client engagements. Client Projects included the enhancement of DevOps functions at the Department of Work & Pensions (DWP) within the Children's Digital, and Fraud Error & Debt (FED) departments. Other client work included a project at Her Majesty's Revenue & Customs (HMRC), working with DevOps teams on the implementation of a common application platform to be used across the Borders & Trade department. Tecknuovo was highly commended in the ‘Best DevOps Consulting Firm’ category of Computing’s 2023 DevOps Excellence Awards at this time.

• Business Analyst

  • Jan 2022 - Apr 2022

  London, England, United Kingdom Engaged to onboard and implement the 'Monday.com' workflow tool. Carried out value-stream mapping across the business to create a custom implementation that consolidated data points across the business, created dashboards, and greatly enhanced the ability of teams to effectively collaborate on projects. Created a roadmap to support the rollout of Monday.com across the business, using workshops and individual training sessions to maximise adoption.

• Business Analyst

  • Oct 2021 - Dec 2021

  Engaged by Tecknuovo to carry out a discovery on a stalled in-flight project to implement a SSO service for HMRC. Worked with a small team to review existing documentation, conduct gap analysis and document requirements on Jira to create an MVP solution to turn around a struggling project.



Refinitiv

• Financial Services

• Business Analyst

  • Dec 2019 - Dec 2020

  London, United Kingdom Contracted to perform BA functions in the separation of Active Directory systems away from Thomson Reuters infrastructure in advance of an acquisition by the London Stock Exchange Group (LSEG). Lead the discovery process to establish scope over a continually shifting estate of 3,500 servers with over 250 application owners across 4 continents. Acted as a primary point of contact for third party Microsoft resource engaged on the project; initiated stakeholder engagement, managed… Show more Contracted to perform BA functions in the separation of Active Directory systems away from Thomson Reuters infrastructure in advance of an acquisition by the London Stock Exchange Group (LSEG). Lead the discovery process to establish scope over a continually shifting estate of 3,500 servers with over 250 application owners across 4 continents. Acted as a primary point of contact for third party Microsoft resource engaged on the project; initiated stakeholder engagement, managed escalations, and coordinated resource to track issues through to closure. Worked with Change Teams, Operations Staff and Product Owners to carry out migration and test activities. Responsibilities also included the interrogation and analysis of complex data sets in order to evidence and provide a holistic view of progress Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• PMO Workstream Lead

  • May 2018 - Aug 2019

  London, United Kingdom Coordinated operations, technical, and business teams to cleanse, remediate, and migrate a complex and globally distributed supplier list to an E2E procurement payments solution. Achieved a successful roll-out in seven territories over five phases to aggressive timelines, adjusting processes based on lessons learnt and local requirements. Led analysis work on a process refinement to improve efficiencies that resulted in the reduction of supplier-request forms requiring maintenance… Show more Coordinated operations, technical, and business teams to cleanse, remediate, and migrate a complex and globally distributed supplier list to an E2E procurement payments solution. Achieved a successful roll-out in seven territories over five phases to aggressive timelines, adjusting processes based on lessons learnt and local requirements. Led analysis work on a process refinement to improve efficiencies that resulted in the reduction of supplier-request forms requiring maintenance by 60%.

• Test Lead

  • Jan 2017 - Apr 2018

  London, United Kingdom Led the E2E Procurement testing activity for a group-wide realignment of the Bank's corporate structure. Gathered requirements and led script creation and execution. Held daily scrums with development and operations teams to monitor progress, remove bottlenecks, and manage defect escalation and resolution. Created approach, closure and traceability documentation for each phase of testing, arranging for dependencies to be met in accordance with test milestones, and aligning… Show more Led the E2E Procurement testing activity for a group-wide realignment of the Bank's corporate structure. Gathered requirements and led script creation and execution. Held daily scrums with development and operations teams to monitor progress, remove bottlenecks, and manage defect escalation and resolution. Created approach, closure and traceability documentation for each phase of testing, arranging for dependencies to be met in accordance with test milestones, and aligning integrated test cases with external departments.



FDM Group

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• IT Consultant

  • May 2013 - Feb 2019

  London, United Kingdom Contracted out as a BA and Test Manager following the completion of FDM's industry-recognised academy program. Recognised from over 1,500 peers as FDM's Consultant of the Month.



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Aug 2013 - Aug 2016

  United Kingdom Built and supported a suite of CRM applications, incorporating business rules and data insight to guide customer contact journeys. Gathered requirements, estimations, and led acceptance testing for BAU and project changes. Projects included the decommissioning and replacement of customer contact systems, the design and implementation of a user incentive-points system, and a product catalog relaunch.



VSI / Voice & Script International

• United Kingdom
• Translation and Localization
• 200 - 300 Employee

• Intern/PA

  • Nov 2012 - Feb 2013

  London, United Kingdom Covered a broad range of clerical duties and served as PA to the Financial Controller.



1 Gray's Inn Square

• United Kingdom
• Legal Services

• Mini Pupillage

  • Jul 2009 - Jul 2009

  Shadowed a barrister for the Crown Prosecution Service and prepared case analyses and conducted research on relevant legislation.