Experience

Paktor

• Singapore
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Associate (Offline Operations - MM)

  • Feb 2023 - Present

  Singapore • Managing the matching of clients and facilitating the scheduling of dates. • Meeting or exceeding monthly individual operational expectations and goals. • Working closely with Managers to achieve department goals. • Interacting with clients and prospective clients, anticipating their needs, and following through with exceptional service. • Working with other teams internally to enhance our company's operational workflow. • Communicating customer issues with the operations team… Show more • Managing the matching of clients and facilitating the scheduling of dates. • Meeting or exceeding monthly individual operational expectations and goals. • Working closely with Managers to achieve department goals. • Interacting with clients and prospective clients, anticipating their needs, and following through with exceptional service. • Working with other teams internally to enhance our company's operational workflow. • Communicating customer issues with the operations team and devising ways of improving the customer experience, including resolving problems and complaints. • Facilitating inquiries from clients as well as assisting in other administrative and ad hoc duties.

• Operations Associate (Offline Operations - MM)

  • Sep 2022 - Feb 2023



Deemples

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Executive

  • Jan 2022 - Sep 2022

  Malaysia • Managing clients' inquiries, suggestions, and complaints through the backend systems, chats, emails, and WhatsApp in a straightforward and efficient manner. • Assisting clients in learning how to use Deemples products and services • Handled 100+ inquiries daily, including helping new clients sign up, retrieving customer data, presenting relevant product information, and canceling services. • Trained new employees on how our backend system works, the appropriate and sympathetic ways… Show more • Managing clients' inquiries, suggestions, and complaints through the backend systems, chats, emails, and WhatsApp in a straightforward and efficient manner. • Assisting clients in learning how to use Deemples products and services • Handled 100+ inquiries daily, including helping new clients sign up, retrieving customer data, presenting relevant product information, and canceling services. • Trained new employees on how our backend system works, the appropriate and sympathetic ways to reply to clients' inquiries, and the best solution to a problem. • Managed to collect 500+ reviews on both PlayStore and AppStore in less than 4 months. • Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate. • Remaining courteous and calm at all times, even during intense customer displeasure. • Ensuring that all data is sorted out properly by using Excel, before submitting it to the upper management. Show less



KTIC Group

• Team Lead Assistant cum Customer Service Representative

  • Jan 2021 - Dec 2021

  Shah Alam, Selangor, Malaysia • Assisted supervisor by managing a group team of 5+ members with day-to-day operations & sales performance. • Managing internet portals & registering clients for the bulk of Malaysia's service providers via Involve Asia. • Resolved more than 500 queries each week on average in a timely manner. • Entertained walk-in customers & promoting in-store products. • Provided training to new customer service representatives. • Handled incoming/outbound calls, emails, chats, and back-end… Show more • Assisted supervisor by managing a group team of 5+ members with day-to-day operations & sales performance. • Managing internet portals & registering clients for the bulk of Malaysia's service providers via Involve Asia. • Resolved more than 500 queries each week on average in a timely manner. • Entertained walk-in customers & promoting in-store products. • Provided training to new customer service representatives. • Handled incoming/outbound calls, emails, chats, and back-end records & maintained strong customer relationships.

• Customer Service Representative

  • Aug 2020 - Jan 2021

  Shah Alam, Selangor, Malaysia



SOGO

• Spain
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Promoter

  • Aug 2019 - Aug 2019

  Malaysia • Increasing sales through attracting new customer, assisting with products, & improving product knowledge and response.



Hasyimah Beauty & Boutique

• Senior Sales Representative

  • Dec 2016 - Sep 2017

  Malaysia • Responsible for keeping advertising stands clean & tidy, as well as providing information to potential customers.