Experience

Loopy Cases

• Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2021 - Present

  -Email-based and chat customer service chats about orders, shipping, tracking, warranty claims, etc. -Proficient in Zendesk, Shipstation, Shopify, & AgoraPulse. -Working through company returns and exchanges -Implementing new policies and changes -Assisting with monitoring social channels (Instagram & Facebook) as well as interacting with customers -Email-based and chat customer service chats about orders, shipping, tracking, warranty claims, etc. -Proficient in Zendesk, Shipstation, Shopify, & AgoraPulse. -Working through company returns and exchanges -Implementing new policies and changes -Assisting with monitoring social channels (Instagram & Facebook) as well as interacting with customers



Pinnacle Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Marketing Assistant

  • Mar 2021 - Oct 2021

  -Enhancing positive relationships with community leaders, physicians, patients, and visitors by effectively describing and promoting the organization, its services and its physicians -Assisting with executing marketing strategies and initiatives devised by the Marketing Director to support the growth and development goals of the hospital and organization overall -Provides confidential administrative and clerical assistance to the Marketing Team including special event planning, informational flyers, referral coordination Show less



Sigma Alpha Sorority

• Chapter Consultant

  • May 2019 - Jul 2021

  Role includes: -Conducting National Chapter Visits -Mentor and maintain regular communication with assigned chapters, advisors, and National Leadership Team -Assist in various Sorority meetings (conferences, conventions, seminars, etc.) -Conduct monthly calls with assigned chapters -Monitor chapters on an ongoing basis Role includes: -Conducting National Chapter Visits -Mentor and maintain regular communication with assigned chapters, advisors, and National Leadership Team -Assist in various Sorority meetings (conferences, conventions, seminars, etc.) -Conduct monthly calls with assigned chapters -Monitor chapters on an ongoing basis



Kohl's

• United States
• Retail
• 700 & Above Employee

• Sales Supervisor

  • May 2020 - Feb 2021

  -Provides a rewarding shopping experience by driving merchandising, replenishment and sales floor operations. Directs workflow, orients and trains associates. -Executes workload and distributes tasks to support the customer experience -Serves as leader on duty to ensure a positive and compelling customer experience -Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager -Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving -Trains associates on selling floor operations and best practices -Executes department and fitting room recovery and replenishment -Identifies merchandising opportunities to increase sales while improving operations -Ensures team merchandises fixtures and maintains non-promotional signs Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Operations Lead

  • Jul 2019 - Mar 2020

  -Increases customer loyalty, enhances the in-store experience and creates a positive shopping environment for Kohl’s customers. Uses the latest technology to guide the operations team to be flexible, fast and accurate. -Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving -Ensures customers receive excellent service by accurately and efficiently processing both in-store replenishment items and online orders -Effectively uses Kohl's tools and technology to plan, communicate and share information with team members Show less



Illinois State University

• United States
• Higher Education
• 700 & Above Employee

• Department of Agriculture- Office Intern

  • May 2018 - May 2019

  Responsible for working directly with the administration and department head on various duties and/or tasks that arise. Participation in group meetings. Must be knowledgable in all major Microsoft Office functions (Word, Excel, Powerpoint).

• University Teaching Assistant

  • May 2017 - May 2019

  Serve as an undergraduate teaching assistant for Agriculture in the Environment- a class dedicated to educating students on ideals/practices in the agriculture industry that increase sustainability and increase environmental safety. Duties include updating course materials, grading assignments, computing assignments into the gradebook, answering student questions, and following university policies.



Kohl's

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Apr 2016 - May 2019

  Main responsibility is to give outstanding customer service to any and all customers. Point of Commerce & Customer Service associate. Responsible for operating cash registers, handling money and processing both sales and returns. Required to work in fast-paced and high-stress situations. Main responsibility is to give outstanding customer service to any and all customers. Point of Commerce & Customer Service associate. Responsible for operating cash registers, handling money and processing both sales and returns. Required to work in fast-paced and high-stress situations.



IL Corn

• United States
• Farming
• 1 - 100 Employee

• Social Media Intern

  • Aug 2017 - Dec 2017

  Responsible for creating, editing, and posting at least 5 original posts each week to one of IL Corn's Instagram pages. (@Serving_Up_Dirt) Work is done on an independent basis- so communication with others through email is imperative. Other duties include writing blog posts, engaging with followers, and providing information to readers and viewers about the agriculture industry. Responsible for creating, editing, and posting at least 5 original posts each week to one of IL Corn's Instagram pages. (@Serving_Up_Dirt) Work is done on an independent basis- so communication with others through email is imperative. Other duties include writing blog posts, engaging with followers, and providing information to readers and viewers about the agriculture industry.



Replex

• Recreational Facilities
• 1 - 100 Employee

• Childcare Worker

  • May 2014 - Aug 2015

  In charge of caring for and providing safety for children ages 6 months-7 years while parents were utilizing gym facilities. Also needed to make sure the environment was clean, safe, and clutter-free. In charge of caring for and providing safety for children ages 6 months-7 years while parents were utilizing gym facilities. Also needed to make sure the environment was clean, safe, and clutter-free.