Ashfaq -UR- Rahiman
Customer Support Executive at Amazon- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Credentials
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Excel Essential Training (Microsoft 365)
LinkedInDec, 2022- Oct, 2024
Experience
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Ximim
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United States
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Advertising Services
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700 & Above Employee
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Customer Support Executive
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Jul 2016 - Present
• Managing customer queries and issues related to retail orders from different Amazon country profiles through Amazon.com • Administering the customer inquiries by studying products, services, and customer service processes. • Responding to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information • Improving quality of service by recommending improved processes, identifying new product and service applications • Educating the customers on product and service offerings that best fit their personal needs if required • Handling the escalations and complaints tactfully as per the laws, regulations, policies and procedures • Ensuring the end to end operations for the smooth running of the process • Responsible for monitoring calls to ensure positive customer experience and coaching team members Show less
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Tech Mahindra
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Executive
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Apr 2014 - Jun 2016
• Delivered service and support to end users by interacting with the customers to provide and process information in response to inquiries, concerns and requests about products and services. • Resolved all technical hardware and software issues involving internet connectivity, Email clients and more. • Researched about required information using available resources • Evaluated the priority issues per client specifications • Followed up with the standard processes and procedures • Delivered service and support to end users by interacting with the customers to provide and process information in response to inquiries, concerns and requests about products and services. • Resolved all technical hardware and software issues involving internet connectivity, Email clients and more. • Researched about required information using available resources • Evaluated the priority issues per client specifications • Followed up with the standard processes and procedures
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QVC SECURITIES PRIVATE LIMITED
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India
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Financial Services
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Sales And Marketing Specialist
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Dec 2012 - Feb 2014
• Planned and implemented effective marketing communication campaigns for conferences. • Understood about the products and customer profile and wrote thorough specs for each conference • Managed the campaigns and monitored the performance • Planned and implemented effective marketing communication campaigns for conferences. • Understood about the products and customer profile and wrote thorough specs for each conference • Managed the campaigns and monitored the performance
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Education
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Nimra College of Science and Technology
Bachelor of Technology - BTech, Electronics and Communication Engineering
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