Experience

LawDepot

• Canada
• Legal Services
• 100 - 200 Employee

• Revenue Operations Manager

  • Oct 2018 - 5 years 3 months

  Edmonton, Canada Area

• Revenue Operations & Risk Analyst

  • Jan 2017 - 7 years

  Edmonton, Canada Area • Run various pricing/design experiments on checkout pages to increase revenue, customer retention and decrease risk exposure • Monitor and assess risk exposure and take actions to mitigate them • Perform cost-benefit analysis on experiments that change customers’ buying behaviour, sales, and risk exposure. Notify and recommend policies and/or follow up experiments to other departments based on the findings • Oversee, manage and recommend standards and procedures for implementing… Show more • Run various pricing/design experiments on checkout pages to increase revenue, customer retention and decrease risk exposure • Monitor and assess risk exposure and take actions to mitigate them • Perform cost-benefit analysis on experiments that change customers’ buying behaviour, sales, and risk exposure. Notify and recommend policies and/or follow up experiments to other departments based on the findings • Oversee, manage and recommend standards and procedures for implementing experiments to ensure that the data is valid and analyzable • Work with various departments to develop ideas for policies and experiments that will improve sales, customer retention, or reduce risk in a sustainable and cost-efficient manner • Assist in creating and helping developers automate forecasting models using various statistical software and sound economic methodologies • Liaise with payment processors to keep up to date with changes in the rules and regulations in the e-commerce industry and build strong rapport • Monitor, evaluate, and adjust advertising campaign costs (Google Adwords, Bing Ads) • Analyze financial data and search traffic statistics to implement improvements • Work with internal departments to improve ad copy, keywords and other online marketing activities

• Financial Analyst

  • Aug 2013 - Jan 2017

  Edmonton, Canada Area • Monitor, evaluate, and adjust advertising campaign costs (Google Adwords, Bing Ads) • Analyze financial data and search traffic statistics to implement improvements • Work with internal departments to improve ad copy, keywords and other online marketing activities



Southgate Audi

• Canada
• Automotive
• 1 - 100 Employee

• Sales Specialist

  • Apr 2012 - Aug 2013

  Edmonton, Canada Area • Meet and build rapport with clients • Qualify clients, identify their automotive needs, budget and timeline • Select a vehicle accordingly and provide a customized demonstration which accentuates why the product fits the clients’ needs • Educate clients on the types of options available for payments, interest rates, length of term, and amortization



Johnson Kia

• Product Advisor

  • May 2010 - Mar 2012

  Lethbridge, Canada Area • Educated clients on the features of the vehicle and highlighted its advantages over other competing makes and models • Negotiated price and payments, used persuasive selling techniques to close deals and completed credit applications on clients’ behalf • Maintained positive relationships with existing clients to promote future business leads • Suggested new and innovative ideas to expand client base



The University of Lethbridge

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant Parttime

  • May 2010 - Jul 2010

  Lethbridge, AB • Assisted in the initial stages of a research project that considered the determinants of the desire of farmers to undertake off-farm employment in the off-growing season in Alberta • Assisted in conducting a literature review and in the collection of data from Statistics Canada and other electronic sources • Interpreted, filtered and selected relevant variables from the database • Created charts, tables and graphs from the selected data to depict the trends and the pattern of the… Show more • Assisted in the initial stages of a research project that considered the determinants of the desire of farmers to undertake off-farm employment in the off-growing season in Alberta • Assisted in conducting a literature review and in the collection of data from Statistics Canada and other electronic sources • Interpreted, filtered and selected relevant variables from the database • Created charts, tables and graphs from the selected data to depict the trends and the pattern of the variables Show less



Convergys

• Customer Account Executive/Mentor

  • Sep 2006 - Feb 2008

  Lethbridge, Canada Area • Met customer requirements through first contact resolution • Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests • Solved problems using agreed upon procedures • Contributed ideas for resolving issues to better serve the customers and/or to improve productivity • Trained, supervised and monitored calls taken by new agents