Behavior Technician

• Dec 2021 - Present

• Assists in treatment of children diagnosed with autism • Provides one-on-one services in a home and clinic setting • Collects and records data based on learning goals of clients • Communicates learning goals and observations of patients with parents • Assists in treatment of children diagnosed with autism • Provides one-on-one services in a home and clinic setting • Collects and records data based on learning goals of clients • Communicates learning goals and observations of patients with parents

• Dec 2019 - Oct 2021

Assists in strategizing to fill, assess, and monitor testing eventsAssists in supporting testing facilities and field training programs in creating testing eventsAssists in managing Regional Test Site (RTS) eventsReceive and document phone calls and email communication from testing facilities and field training programsAssists in ensuring adequate staffing of Field Operations employees per event, within assigned territoryAssists in monitoring Field Operations staffing needs and recruit as neededAssists in monitoring Field Operations employees for compliance related to licensure and insuranceAct as communication conduit between Field Operations employees, testing facilities, Pearson Vue, State, and Corporate Operations, within assigned territory when neededUpdate Pearson Vue systems, as neededAssist the NAE Quality Assurance Manager in the coordination of grievance responsesProvide on-call support for testing facilities and training programs on a rotating schedulePrepare testing process documentation for Field Operations employeesProvide territory reports (i.e. testing event, staffing reports, etc.)Provide documentation (i.e. new hire information, etc.) to Operations ManagerMeet with Fielf Operations or Corporate Operations staff, as-neededOther duties and special projects, as assigned Show less

• May 2017 - Dec 2019

- Provides customer service for future certified nurse aides and geriatric nurse aides via phone calls and email contact.- Schedules nurse aide candidates to take state approved testing, which includes verifying candidates' eligibility by state- Provides emergency paperwork for nurse aide evaluators / test proctors- Contacts candidates regarding testing special accommodations, arranging accommodations based on candidate request and alerting test proctors of these changes

Animal Care Technician

• Sep 2014 - Jul 2016

-Organize laboratory materials such as rodent cages, water bottles, and cage enrichment -Set up rodent cages -Disinfect and sterilize cages, water bottles, and floors -Organize laboratory materials such as rodent cages, water bottles, and cage enrichment -Set up rodent cages -Disinfect and sterilize cages, water bottles, and floors

Customer Service Representative

• May 2013 - Jun 2014

-Addressed customer need via phone -Accessed and updated customer account information -Placed and cancelled orders for x-ray procedures -Read medical information to health professionals -Addressed customer need via phone -Accessed and updated customer account information -Placed and cancelled orders for x-ray procedures -Read medical information to health professionals