Experience

Hambantota International Port

• Sri Lanka
• Maritime Transportation
• 1 - 100 Employee

• Information Technology Engineer

  • Feb 2018 - Present

  As a seasoned IT Support Engineer with a tenure of four years at Hambantota International Port Group Pvt Ltd, I have gained extensive experience in addressing client IT support requests with utmost diligence and professionalism. My core responsibilities have encompassed providing bespoke solutions tailored to the specific requirements of clients, meticulously tracking and managing work records, and safeguarding vital data by managing backups of servers. I have also demonstrated expertise in installing software application updates, commonly known as patches, as well as configuring and installing operating systems, anti-virus software, and other critical applications, such as Microsoft Office. Additionally, my role has involved spearheading the implementation and monitoring of critical port-related projects for the IT department, coupled with a steadfast commitment to offering exceptional customer service that meets the unique needs of each client. Show less



Ceylon Electricity Board (CEB)

• Sri Lanka
• Utilities
• 700 & Above Employee

• Trainee Data Entry

  • Jan 2016 - Jan 2017

  As a Trainee Data Entrepreneur, I have gained valuable experience during my one-year tenure at Ceylon Electricity Board. My core responsibility has been to manage the company's incoming calls, emails, visitors, and inquiries with the utmost professionalism and efficiency. This role has also involved making outbound calls, responding to emails promptly, and rescheduling appointments as necessary. I have taken great care to attend to clients' needs, ensuring their satisfaction by introducing appropriate adjustments to products and services. Additionally, I have assumed responsibility for carrying out the HR function for the business, handling critical aspects such as recruitment, onboarding, and employee relations. As a dedicated team player, I have also performed other duties necessary for the organization to achieve its goals, demonstrating a strong work ethic and a commitment to achieving excellence in all my endeavors. Show less