Engineering Consultant

• Apr 2022 - Present

Application and Service Manager for Pakistan and Afghanistan

• Jan 2017 - Present

Project Management :1. Stake Holder identification and relationship management.2. Project Management of ongoing installations of Imaging Equipment in the region. Such as but not limited to site survey, load calculations, site preparation, equipment logistics, delivery, etc.3. Installation and Commission of MRI, CT Scan, X-ray Systems, Ultrasound, Mammography, PACS, system.4. Assurance of Projects' conformance to regulatory standards and corporations guidelines.5. Project Risk Identification and Risk register Development.6. Supporting distributors' integrated supply chain management.7. Project Monitoring and control 8. Closing the project with customers satisfaction. Services And Operations Quality Assurance 1. Voicing the customer's requirements statistically for analysis with the corporation and identifying the factors critical to quality.2. Performing off and on-site installations, commissioning, maintenance, troubleshooting, field upgrades, and on-site training.3. Report Field Safety Corrective Action cases to the Corporation promptly and support the Corporation to resolve each case4. Update and maintain the monthly service reports to be submitted to the Corporation.TrainingAnd Development1. Training and developing the appointed distributors’ service and sales teams.2. Support trade shows and conferences by performing activities such as product demonstrations and training.3. Develop and manage Product application training for customers.Business Development:1. Supporting the Fujifilm HCAP's appointed distributors to provide better services in the assigned countries.2. Research, evaluate, and recommend new Products upgrades providing solutions that will meet customers' requirements.3. Provide technical and clinical leadership during the sales process by demonstrating the full range of the Products including potential uses, product capabilities, and benefits to stakeholders.

Manager Service for Pakistan and Afghanistan (Fujifilm Asia Pacific)

• Sep 2018 - Mar 2022

- Distributor channel Management for service excellence - Onsite and Remote technical and clinical leadership teams- Assist distributors in contracts management- Project risk and impact assessment - Project HR planning and financial planning - Business development by Market analysis and forecasting - Product technical presentation, training, and support.- Yearly regional technical audit- Dispute resolution and escalation - Distributor channel Management for service excellence - Onsite and Remote technical and clinical leadership teams- Assist distributors in contracts management- Project risk and impact assessment - Project HR planning and financial planning - Business development by Market analysis and forecasting - Product technical presentation, training, and support.- Yearly regional technical audit- Dispute resolution and escalation

Manager Service (Hitachi division)

• Apr 2015 - Dec 2016

Manager Service at Ontech Corporation / All-med SolutionsPrime Responsibilities as Service Manager- Keeping up to date on administrative responsibilities such as maintaining customer service logs, projects timeline, and internal service records promptly.- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.- Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem-solving.- Participating in sales opportunities such as contract renewals and assisting with promoting and implementing revenue programs.- Serve as an escalation point within the team to increase knowledge and decrease escalations- Identify knowledge gaps and trends to develop training and build the skills of fellow engineersSecondary ResponsibilitiesProject Management 1. CAD Designing and planning of project sites including2. Site layouts3. Electrical Drawings4. Equipment placement drawings5. Installation and Maintenance of Radiology Equipment 6. Lead lining / RF room installation and testing7. Off-loading and rigging8. Cable management9. Installation as per Principal Recommendation10. Data recording of each step11. System Commissioning12. System software calibrations as per manuals13. Basic Clinical training of technical staff.14. Timely PPM performance to ensure annual up-time 15. Onsite troubleshooting and problem rectifications. 16. Problem escalation as per requirement.

Product executive for MI and NM GE healthcare

• 2013 - Apr 2015

Responsible for GE's Nuclear Medicine and Molecular Imaging across PakistanResponsibilities Include : Coordination with GE modality manager for Specs Configuration and Price negotiationDevelopment of Sales Action Plans and Insightful market analysisConducting in house Technical Trainings Road Shows and MarketingTechnical Sales / Specs designingComplete after-sales equipment logistics and Installation until successful commissioning Responsible for annual uptime of molecular imaging equipment across Pakistan. Success Stories :Won the purchase order of National Medical Center for a single head Gamma camera Won the Purchase order of Aga Khan Hospital Dual heal camera. Successful installation and commissioning of National Medical Center Gamma cameraFor the following equipment :Gamma Camera SPECT-CT PET/CT SystemsCyclotronsRadiopharmacy and Quality control Lab configuration for FDG development.

Service Engineer Medical Systems

• Feb 2011 - 2013

Hitachi Radiology systems-Installation and maintenanceCanon Digital radiography system-Installation and maintenancePACS-Network infra structure designing and implementation.-System administration-Worked on basic PACS as well as Enterprise versions.Project Site planning and implementation-Architectural designing in auto-cad