Experience

Self employed

• Real Estate
• 1 - 100 Employee

• Manager - Operations

  • Apr 2018 - Present

  • Overseeing the operations functions of the hotel, as per the Organizational chart. • Hold regular briefings and meetings with all head of departments. • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. • Lead key property issues including customer service and refurbishment. • Handling complaints, and oversee the service recovery procedures. • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. • Ensure all decisions are made in the best interest of the hotels and management. • Deliver hotel budget goals and set other short and long term strategic goals for the property. • Developing improvement actions carry out costs savings. • A strong understanding of P&L statements and the ability to react with impactful strategies • Closely monitor the hotels business reports on a daily basis and take decisions accordingly. • Maximizing room yield and hotels revenue through innovative sales practices and yield management programs. • Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. • Act as a final decision maker in hiring a key staffs. • Coordination with HOD's for the execution of all activities and functions. • Overseeing and managing all departments and working closely with department heads on a daily basis. • Be accountable for responsibilities of department heads and take ownership of all guest complaints. • Provide effective leadership to hotel team members. • Corporate client handling and take part in new client acquisition along with the sales team whenever required. • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.



Siesta Hospitality Services Limited

• India
• Hospitality
• 100 - 200 Employee

• Regional Head Operations

  • Dec 2012 - Mar 2018

  • Servicing 12 corporate clients; including giants such as Tata Motors Limited, Tata Power Limited, Mahindra & Mahindra, Yes Bank, Standard Chartered Bank, Ernst & Young and Cipla Limited, L&T Infotech & Technologies etc. • Managing an inventory of 450+ rooms located across Gujarat, Maharashtra & Goa for the above clients; covering day to day operations such as guest stays, housekeeping and maintenance • Leading a team of 9 Area Managers and their respective staff (housekeepers, cook’s and care takers), and providing on-the-job training for continuous improvement • Solely responsible for all administrative and HR functions as designated by corporate HR such as; attendance, leave management, employees time management, dress code, conduct and behaviour • Generating, analysing and interpreting reports; food and beverage, housekeeping, maintenance, guest feedback, client interaction, employee engagement, attrition • Presenting reports and findings at weekly team meetings along with prepared action plans and strategies for successful and timely implementation where necessary • Liaising with internal department to seek approval and execution of major repairs and replacement of white goods and brown goods at the corporate business stay premises • Ensuring that all activities are process and system oriented and compliant with corporate guidelines • On-call 24x7 to deliver speedy resolution to any unexpected or emergency situations • To undertake additional duties as assigned by management, in the interest of the organisation when required



Ramee Guestline Hotels

• India
• 1 - 100 Employee

• Front Office Executive

  • Apr 2006 - Nov 2012

  • Liaised with clients - face-to-face and by phone • Handled billing - cash and credit card transactions • Scheduled airport pick-ups and drop offs in sync with guest check-in and check-out • Liaised with housekeeping department to update the status of rooms allotted to expected guests • Logged and managed guest complains and took corrective action, maintained lost & found register, recorded messages left by visitors and updated shift log book • Liaised with clients - face-to-face and by phone • Handled billing - cash and credit card transactions • Scheduled airport pick-ups and drop offs in sync with guest check-in and check-out • Liaised with housekeeping department to update the status of rooms allotted to expected guests • Logged and managed guest complains and took corrective action, maintained lost & found register, recorded messages left by visitors and updated shift log book